TECHNICAL SKILLS:

HARDWARE & SOFTWARE: Cisco, Juniper, HP, Dell, PC software and hardware imaging and support; HP desktops & laptops; Dell desktops & laptops, HP printers, general computer builds and repairs, hardware installations and swaps, System updates, Z9000, 9672, 3090, MVS - XA, Z/OS, Sun

Controllers Confidential

Tape Drives: Confidential, Storage Tek, HP

Printers: Confidential, Cannon, HP, Xerox

Applications: NetPlus, Nuralstar, Remedy, HP Service Manager, Heat, HP OpenView, Active Directory, Microsoft Office Suite 2010, CA-Scheduler, CFMS, CICS, IDMS, IMS, ISPF, INFOSYS, JES2/JES3, NCCF, NetView, MVS, RSCS, TCP/IP, TSO, VPS, VTAM, Omegamon, McAfee, Symantec

EMPLOYMENT:

Desktop Support Engineer

Confidential, Reston, Virginia

Responsibilities:

• Install operating system (Window 7 and XP) and special software with Confidential Ghost 32 (v11.0.1) PXE (Pre - boot Execution Environment).
• Map client to shared network drives via editing login scripts.
• Employ Active Directory to reset user account password, enable or disable accounts.
• Modify workstations and laptops status (add or remove from organizational unit or domain).
• Remote Desktop to assist client remotely.
• Good oral and written communications and interpersonal skills.
• Capacity to perform problem diagnosis and resolution in the IT field. Effectively communicate solutions to customers and colleagues.

Lead Switch Technician

Confidential

Responsibilities:

• Led team of eight staff to assess, inventory, trace circuits, support desktops, office and network distribution closet equipment and cabling
• As lead participated in several projects concurrently
• Managed staff technical efforts for an enterprise IT charge back validation project
• Executed task in accordance with project plan and delivered all tasks on - time
• Interfaced with senior IT managers and project stakeholders regularly
• Led technical and schedule reporting Confidential daily tag up meetings
• Provide key technical input on all project risk and issues meetings/discussions
• Strong interpersonal/communications skills, good client presence
• Directly assist Project Manager with timely execution of project tasks. For example, managing staff workload based on customer coordination/availability, timely execution of project related technical artifacts, and technical input for meetings, time & attendance for staff.
• Communicates with (RPO) Real Property Management for floor plan mapping to coordinate and direct staff to specific organization and office spaces
• Netplus, Nuralstar databases used to document and record switch information
• Familiar with configuration and patch management of servers, switches, routers and other network devices with remote assistance from engineers

Desktop/Network Technician

Confidential, Billerica, Massachusetts

Responsibilities:

• Provide on - site assistance in the assessment, inventory, circuit tracing and support of desktop, office, and network distribution closet equipment and cabling in an office environment for the Confidential
• Familiar with configuration and patch management of servers, switches, routers and other network devices with remote assistance from engineers
• Install and support office and desktop systems, network and telecom cabling, and supporting equipment
• Ability to create and/or update as-built site documentation and inventories
• Collect all switch/ Confidential active port reports for scheduled annex/telco closets
• Build and crimp custom cables

Sr Tier1 Desktop Support

Confidential, Chantilly, Virginia

Responsibilities:

• Documented all calls, problems, and outages in the Service Manager call logging system for the Confidential Unclass, Class, SCI systems
• Assisted customers with software installation, password resets, mail file & folder corrections, blackberry, remote printer/scanner issues & system outages
• Researched, evaluated, and tested new personal computers, phones, peripherals, and software
• Assisted and advised customers on Mainframe, multi enclave, multi agency, multi phone connections
• Support, via remote & desktop support.

IT Specialist/Computer Operator

Confidential, Herndon, Virginia

Responsibilities:

• Responsible for providing technical support and knowledge to meet the changing information technology needs of the Secret Service
• Traveled to alternate Secret Service sites and military bases
• Installed, operated, and maintained data network equipment, components, operating systems, and application software such as personal computers, printers, scanners, routers, switches, tape back - up systems, hubs, and other types of network equipment
• Prepared subject matter reports, made technical presentations, and provided end user training
• Assigned to lead or participate in several projects singularly or concurrently
• Worked on Confidential mainframe to perform operator duties, working in conjunction with other agencies to assure optimum security and communication
• Documented all calls, problems, and outages in the HEAT call logging system

Production Control/Helpdesk

Confidential, Chantilly, Virginia

Responsibilities:

• Monitored and logged the flow of production jobs on several mainframe applications for the Confidential
• Checked all production schedules using CA - Scheduler and Tivoli automated scheduling software
• Documented all calls, problems, and outages in the Remedy call logging system for the Confidential
• Utilize Customer Executive Information System (CEIS) software to track outages and shift activity
• Monitored and provided troubleshooting of T3 Cross Domain Circuits from HST to BIMC
• Assisted and advised customers on Mainframe and OpenNet connections via desktop
• Provided assistance to programmers, customers, and administrators associated with the Logical Partitions (LPARS) on the Enterprise Server
• Completed requests for updating JCL, control library members, load modules, restores, and any operational/production control task or guideline

Computer Operator

Confidential, Rockville, Maryland

Responsibilities:

• Provided technical support and knowledge to meet the changing information technology needs of the Secret Service
• Traveled to alternate Secret Service sites and military bases
• Installed, operated, and maintained data network equipment, components, operating systems, and application software such as personal computers, printers, scanners, tape back - up systems, hubs, and other types of network equipment
• Researched, evaluated, and tested new personal computers, servers, peripherals, and software
• Assigned to lead or participate in several projects singularly or concurrently
• Attended technical meetings, prepared subject matter reports, made technical presentations, and provided training to end users
• Worked on Confidential mainframes to perform operator duties