SUMMARY:

• Proven Leader with expertise in the financial industry with a focus on financial analysis and high - profile corporate leadership.
• Skilled in collaborating with all members of the organization to achieve strategic and fiscal objectives.
• Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions.
• Proven record of success in management, handling increasing levels of leadership and responsibilities
• Assisted with large projects with multiple stakeholders while maintaining aggressive deadlines
• Able to make difficult decisions in stressful situations
• Ability to work in a diverse group
• Experienced with working under pressure and able to meet deadlines
• Accomplished in identifying and solving problems
• Ability to work as a team member or team leader
• Self-motivated and confident in making independent decisions while leading and motivating others
• Talent for generating relationship building support and cooperation of staff personnel by providing guidance and directions
• Successful in learning and comprehending new systems and methods
• Reviewed and evaluated employees work performance and prepared employee performance reports
• Ability to adapt to a globally diverse environment while demonstrating superb leadership

TECHNICAL PROFICIENCY:

• MS Office suite, Credit Card Payment Processing and JPMC internal AML Case Management System.
• Global Compliance Operations
• Strategic Planning and Analysis
• Leadership Training
• Anti-Money Laundering
• Analysis/Investigation
• Business Development
• Research and Investigation
• Correspondent Wires
• Vendor Relations
• Government Relations
• Risk Management
• Credit Card Payment
• Swift Payments

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

AVP, Senior Compliance Analyst

Responsibilities:

• Cases generated via Case Management Tool (e.g. Mantas)
• Client-On boarding and Maintenance and Transaction monitoring referrals
• Government sources (e.g. Subpoenas, 314 (b) )
• Referrals from business partners and other control areas
• Document and report the investigation findings and prepare case files for review (e.g. media search results, copies of statements/checks, results from internal system searches etc.)
• Responsible for communicating with internal and external entities, members of the sales team and other Citigroup AML monitoring units.
• Collects and examines financial statements and documents to assist in identifying unusual transaction patterns.
• Conducts research over available Bank systems, the Internet and Databases consistent with the resolution of investigations.
• Writes and files Suspicious Activity Reports (SARs) and recommend relationship retention or termination and track account closures as required.
• Interact with Senior Management on the Compliance, Legal and business sectors concerning AML issues.
• Documents all research and analysis conducted in the Case Management System.
• Follow-up with additional Point(s) of Contact (POC) as needed to identify additional information in support of the case.
• Liaise with other FIU units, Advisory, Business Compliance teams, CSIS, FIU Legal, GIU, and Law Enforcement.
• Conducts Cross Sector reviews among multiple Citi business lines.
• Triages cases and identify items appropriate for Senior Management escalation.
• Provides direction to junior staff.

Confidential, Newark, DE

Compliance Officer Associate, Team Manager

Responsibilities:

• Maintained a 100% service level agreement (SLA) for all incoming anti-money laundering alerts
• Managed Consumer Branch Referral team of 9 analysts, leads up to 65 alert analyst
• Chronicled and fully documented all disposition alerts/cases, including relevant data analysis, investigation and rationale for disposition, reviewing current/previous alerts, cases, and SAR’s within the case management system
• Provided business and employee specific metrics and analysis summary reports to Senior Management; Collaborated with peers and business partners to identify and resolve concerns
• Provided direct feedback to analysts to help create a defined culture of internal career mobility
• Partnered with multiple cross-functional teams and departments to execute initiatives
• Assist with Military Veteran recruitment providing insight and assistance to potential candidates, HR and hiring managers
• Generated SharePoint employee reports to monitor daily attendance and productivity
• Allocated assignments to individuals and follow up to ensure timely completion of tasks in queues
• Tracked standard operating procedures for data privacy compliance
• Monitored, documented and routing disposition alerts/cases transactions for money laundering - credit card/business/commercial activity; including Global Security Investigations (GS&I) cases - Elder abuse, Check Kiting, Adult Exploitation, Wire/Credit Card Fraud, etc. to the appropriate LOB
• Supports analysts during the investigation of branch referral process with case preparation, technical support and data verification
• General Understanding of Senior Public Figures, Money Service Business, Wealth management and Retail Banking preferred as well as compliance with those business segments
• Monitored transactions for money laundering, ensuring transactions are not facilitating transactions with any OFAC sanctioned countries, entities, or individuals
• Experience with writing and preparing Suspicious Activity Report (SAR) in accordance with applicable regulatory guidance
• Managed staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities
• Assisted in the planning, organizing, directing and monitoring of compliance testing operations and have staff management; Coordinates and report data on high-risk customers
• Compiled documentation for use in high-risk customer file reviews
• Performed initial level one account assessment of customers escalated as high risk
• Analyzed and investigated system generated and manually created alerts for potential suspicious activity to ensure the accurate filing of SARs; Escalates potentially suspicious activity and high-risk customers
• Monitoring/Validating support risk-based decisions; review and obtain complete information to accurately report CTRs, investigating potential suspicious activity report SAR and Political Exposed Person (PEP); Working with OFAC/Sanctions and screening programs, AML policies and procedures; Developing AML/OFAC/FinCEN risk assessments

Confidential, Newark, DE

Team Manager

Responsibilities:

• Operates BancTec/OPEX high-speed mailroom automation, document imaging, and material handling equipment ensuring customer payments are processed and received
• Uses analytical decision techniques to eliminate negative financial impacts towards customers account
• Manages operation of 39 personnel on 2nd Shift Remittance Credit Card payment section; Directly supervises 18 personnel
• Responsible for extracting, transmitting and balancing daily deposits via ARC/ICL
• Researches and post customer accounts using C3/TSYS
• Developed training strategies and coordinated training for subordinates and co-workers on various functions and processes within payment operations
• Managed the daily workflow production, ensuring customer payments were processed while meeting quality and compliance timelines; Developed operating and administrative procedures
• Collected data, estimated costs, and documented benefits of current programs to support economic, cost, and financial analysis; Scheduled personnel and resources to support operational requirements by establishing work methods, and performance standards

Confidential, Dover, DE

Deployment and Distribution Flight, Superintendent

Responsibilities:

• Managed Logistical Distribution Section; managed and supervised 93 military and civilian personnel at 3 separate facilities - Directed 24/7/365 logistical service for cargo and passenger movement
• Managed 73 assigned vehicle fleet worth $3.2M; maintained 98% in-commission rate
• Maintained operational budget complied with operating cost, expense records, budget cost and expenses; Conducted logistical operational quality assurance self inspections and audits
• Participated in Lean/Total Quality Management events helping the Air Force reduces redundant processes and saving manpower hours