Customer Support Specialist (Help Desk) Resume Alexandria, VA - Hire IT People

SUMMARY:

Dedicated professional actively seeking a position where I can utilize my vast customer Support Experience experience and knowledge to benefit the growth and development of anorganization.Proficiency in various programs, operating systems and applications Currently pursuing a M.S. in Information Systems from Western International University. Two years of experience as help desk/ customer Support specialist

PROFESSIONAL EXPERIENCE:

Customer Support Specialist (Help Desk)

Confidential, Alexandria, VA

Provide coverage of the 24/7/365 help desk. Accurately triage help tickets, escalating when necessary.
Work with end users in a collaborative manner to assist with functional issues of the applications supported. Provide update services to U.S. Embassies world - wide as necessary. Accurately perform Build-Out services for the client. Other duties as assigned.

Customer Support Specialist/ Administrative Assistant

Confidential, Arlington, VA

Perform a variety of other clerical and administrative tasks such as copying, faxing, and maintaining records, files, and manualsOrganize and maintain files and records, in electronic and hard copy Serve as the premier NHI Customer Service Representative and track all inquiries in SharePoint and assign to the tier 2 customer service team within 24 hours of receipt Distributed checks to appropriate Administrative staff with 100% accuracy and obtain signatures daily Recommended improvements to customer service aspect, which helped to increase productivity by 25%Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

Customer Service Agent/ Dispatcher

Confidential, Hyattsville, MD

Field client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate. Monitored radio, telephones and on-road provision of service for quality. Responsible for influencing positive employee morale and providing quality customer service. Monitored and completed driver sign-in and sign-out daily. Assigned trips to drivers to assure adequate disbursement of trips