Field Network Engineer/consultant Resume
Murrysville, PA
SUMMARY:
- Solutions - oriented IT Network Administrator with notable success directing a broad range of corporate IT initiatives while participating in planning and implementation of information-security solutions in direct support of business objectives.
- Track record of increasing responsibility in network design and administration, systems analysis and development, and full lifecycle project management.
- Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support.
- Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.
TECHNICAL SKILLS:
Core Competencies: Network & Systems Administration; Data Integrity/Recovery/Backup; Disaster Recovery Planning; Contingency Planning; Research & Development; Small Business Technology Consultant
Platforms: Microsoft Windows operating systems including Windows 7, Microsoft Server from NT and including, Black Berry Support, Microsoft Active Directory, VMWare, Microsoft Exchange from 5.x through to Exchange 2010, Microsoft Small Business server (Up to and including SBS 2011)
Networking: TCP/IP, Novell, IPX/SPX, SMS/SQL, Ethernet, Token Ring, VPN.
Tools: ConnectWise PSA, LAN Manager, Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, Citrix, HP OpenView, Dell Server Manager, IBM Tivoli, TrackIT, Snort, Lotus Notes, Microsoft Office System, Microsoft Project, and Microsoft FrontPage, Dreamweaver, Altiris Deployment Software.
PROFESSIONAL EXPERIENCE:
Confidential, Murrysville, PA
Field Network Engineer/Consultant
- Provided key support for customers in both Western PA and Ohio
- Assisted with research and setup of multiple virtual environment solutions for customers
- Supported Mobile solutions for client employees with VPN deployments as well as BlackBerry server setup and SmartPhone support and configuration.
- Completed multiple server migration and upgrade projects for existing and new clients
- Serviced ongoing, repeat business clients with onsite scheduled visits as well as on-call emergency support as needed.
Confidential - Pittsburgh, PA
Sr. Network Administrator
- Completed migration from Exchange 2003 to Exchange 2007
- Migrated several new sites acquired via company purchase into the network and VPN
- Completed installation and configuration of company wide IP based video and audio security system with storage and retrieval of footage
- Completed firmware upgrades to EMC SAN and general SAN administration
- Created and maintained daily backups of all data local and remote - including offsite rotation of data tapes
- Implemented and maintained Altiris Deployment Solutions for imaging and desktop/server patches
- Created, implemented and maintained Group Policy Objects infrastructure wide
- Supported between 80-120 Blackberry devices on a Dedicated BlackBerry (BES) server
- Secondary support for Citrix Presentation Server(s) and applications
Confidential
Computer System Engineer
- Built and maintained a wide range of customers by word of mouth and reputation
- Provided support for clients all over the country from simple desktop support and training to VPN and mobile (OWA) solutions for traveling staff as well as Active Directory and Exchange support
- Responsible for all contracted client’s network administration and troubleshooting needs, as well as making recommendations on server, workstation, and network hardware/software upgrades, purchases, and installation.
- Created online presence for multiple contracted clients and implemented VPN and Outlook Web Access solutions
Confidential - Indianapolis, IN
Desktop Support Specialist
- Cut customer complaint calls by 50% in first 6 months of employment
- Created and maintained online repository of documentation for hospital apps as well as online self help and troubleshooting guides.
Confidential - Indianapolis, IN
Desktop Support Specialist
- Created and maintained images (Ghost) for PC’s
- Assisted in Enterprise wide Y2K compliance testing and upgrading
- Assisted with scheduled PC upgrades and replacements and demonstrated products