SUMMARY:

• Analytical, innovative, and results - oriented Information Systems Associate with Excellent Networking skills. I am a certified team lead w/ proven project management experience. My goals include Project management and ultimately Director of IT services. I have a Bachelors of Science in Business Administration /Computer Information Systems. Strong customer service background skills and a high attention to detail. Extensive strong customer service focus. Self-starter, multi-tasking, excellent communication and problem-solving skills, strong work ethic

TECHNICAL SKILLS:

• Dell certified managed deployment technician lead
• HP certified Trainer
• HP certified equipment technician.
• Installed and maintained printers - HP, Xerox and Dell
• 8 years of PC migration experience, including staging and imaging using Symantec Ghost 8.0 Corporate Edition(W2K,W2k3,Win2k,WinXP)
• Migration tools such as Microsoft® Windows® User State Migration Tool (USMT) 3.0,
• Quest Migration tool for Active Directory Migration
• Installed software such as MS Office Suite 97/ 2000/2003/2007, Outlook 2000/2003/2007, Dreamweaver, VPN clients, BaaN, Norton Anti-virus, Lotus Notes
• Software/hardware Confidential, migration and upgrades including Windows 98, Windows 2000, Windows XP, Exchange 5.5 to 2003, Internet Explorer 9.0
• Confidential and full administration of global corporate backups and data recovery using Veritas Backup Exec 8.5 and 9.1, Syncsort Backup Express version 2.15C, 2.15D including offsite data protection
• Microsoft Office Suite (Including Microsoft Outlook and Visio through version Office 2007)
• Local and Wide area Networking(i.e. TCP/IP, Firewall Security, LAN & VLAN administration)
• 3270 Mainframe Applications (FORD)
• Action Request Remedy System (Call tracking and ticket escalation)
• Scopus Technology Foundation Pac- Man (Call tracking and ticket escalation)
• Dameware (Mini remote control product - XP)
• Experience using remote access and assistance through Win XP
• Technical experience with 11 years of experience in the Information Technology industry
• Help Desk technical support for 10,000 users globally
• PC Technician experience installing new and maintaining old laptops and desktops as well as peripheral support/maintenance. Experience in installing computer peripherals to include printers, monitors, and tape libraries - Dell, HP, Compaq, Xerox, E-Machines
• Administration support of Windows Server NT, 2000 and 2003
• Maintained, implemented and assisted with development of ACCESS and SQL databases
• AD - Active Directory Administration and maintenance - responsible for set-up and maintenance of user access rights, group policy, passwords, security, contacts, etc.
• Managed off-site user accounts including secure-ID, VPN (Virtual Private Network), Ipass, and Secure Portal.
• Documentation and training of new users on Intranet, Outlook, MS Office

PROFESSIONAL EXPERIENCE:

Confidential

PC Asset Renewal Technician

• Deploying Dell equipment to users and decommissioning old equipment
• Performing backups and transferring user information
• Installed Windows XP Microsoft Office 2007 including Outlook and configured settings for active directory

Confidential

Network Confidential Technician

• Represented HP as Lead, and Trainer for Installations of Cisco Network Switch and decommission of previous equipment.
• 35-40% travel to CVS Pharmacies nationwide
• Worked closely with store managers in testing all newly installed equipment.
• Responsible for ownership of site support for next day trouble shooting

Confidential

Lead Technician

• Managed 20 technicians
• Installed and decommissioned Equipment for Social Security Administration.

Confidential

Lead Technician

• Installed and decommissioned Equipment for Government agency.

Confidential, Chicago, Illinois

Network Inventory Technician

• Represented HP/EDS for Inventory of bank network and Communications equipment.
• Documented bank network/port configurations and cable tracking for correct corporate billing.
• 75% travel to all branches in Illinois, Indiana, and Michigan.

Confidential

Technician

• Represented HP for Confidential of bank computers and Teller peripherals
• Responsible for ownership of site support for next day trouble shooting
• 50% travel to all branches in Illinois, Indiana, and Michigan
• Worked closely with Branch Managers and assisted in user training for new system software.

Confidential

Data Migration Technician

• 1500 user Active Directory migration from NT domain to Windows 2003 Domain
• Responsible for user migration to new desktops, and laptops
• Duties included migrating data, installing and supporting all software,, connecting all peripherals including Blackberry.
• Manually push CA Agent to workstations
• Used Ghost to format and Image new machines
• Used Ghost and file & settings transfer wizard to backup and restore individual files.

Confidential, Lexington, KY

Asset Inventory Technician

• 06/ /1/07
• Asset verification for all 5/3 assets using Active Directory
• Created site diagrams of all sites including networking drops using Visio
• Independently responsible for all 5/3 sights in south-eastern Michigan