POS Analyst Resume

SUMMARY:

Senior Field Support Technician proven in enhancing business operations through expert troubleshooting and resolution of complex IT challenges. Trusted partner to senior executive management in defining and activating technical support strategies. Decisive, Impactful Trainer and leader within office settings and in - the-trenches field work.

Areas of Expertise Include:

Advanced IT Field Support
Technology Management
Designed End User Support & Training
Software Implementations
Attention To Detail
Team Leadership
Project Management
Cost Control & Savings
Technical Support
Achieved Troubleshooter
Hands On Technical Skills
Customer Service & Support
Relationship Building
Collaborate Cross-Teams
Strategic Communications
Courteous Communication Skills

Technical: Windows OS XP/Vista/7/8/10, Microsoft Office Products, MAC & iOS, Gmail, Google Apps, Service Now, SCCM, TCP/IP, Active Directory Certifications: IT Fundamentals, A+ (901)(902 in progress), ITIL Foundations, Administering and Deploying SCCM 2012

PROFESSIONAL EXPERIENCE:

POS Analyst

Confidential

Implemented remote install and hyper care support for the VeriFone TransArmor Tokenization with EMV project through the AJB RTS Servers in all US locations.
Accomplished, Proactive, Specialist when it comes to keeping Mobile POS units communicating for proper operation for the business maintaining policies and specifications for confidential information.
Advanced Proficiency with management for Development and Production environments.
Works closely with the User Acceptance Testing (UAT) Team.

Field Support Technician

Confidential , Round Rock, TX

Developed and installed new technology to improve tracking of company equipment.
Integral in migration to SharePoint platforms, handling end user training and development.
Spearheaded installation of security cameras across all locations.
Captured thousands of dollars in savings by converting DSL to cable services.

Program Manager

Confidential , Hershey, PA

Orchestrated installation and implementation of Brinks Safes in 205 stores across United States, collaborating with local technicians and Brinks installers; Coordinated work with stores and Brinks / Diebold to define and resolve technical issues with equipment.
Guided successful transition of 250 store machines from one credit card company to another to ensure seamless programming across company in 9 regions; served as key liaison between local technicians and credit card company for store replacement projects.

Program Manager

Confidential, Camp Hill, PA

Reported directly to company ownership, recommending various process improvements.
Continuously recognized for delivering outstanding customer service.
Creative Problem Solving

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