SUMMARY:

• Well - rounded IT Contractor with good programming background and strong work ethic
• Persistent, hands-on, and detail-oriented candidate excelling in investigations of any kind
• Enjoys taking things apart, figuring out how things work, and putting things together
• Effective communicator, writer, with ability to multitask and learn new applications quickly
• Gifted to interact with various groups of people with differing needs

TECHNICAL SKILLS:

• Networking, Desktop Technician, Deployment, Help Desk, Break-Fix, System Administration
• Windows 7, 8, 10, Vista, XP; Mac OSx; Unix/Linux; Windows Server 2008/2012/2016
• MS Office, Project, Visio, and Visual Studio; Adobe Creative Suite, Acrobat Pro
• XHTML, CSS, Flash, JavaScript, PHP, MySQL; Java, C, and VB.NET; Python/Perl/Bash Scripting
• VMware / Virtualization, Remote Access Tools (such as Bomgar), Win-Firewall, PC/MAC Imaging
• Imaging using Macrium/Ghost/Acronis/Easeus, ImageX, Sysprep, DISM, Windows Backup
• HDD partitioning, DOS/ Linux command line, familiarity and some experience with SCCM
• Working with User Profiles, Active Directory, Group Policy, Registry, routers and switches

PROFESSIONAL PROJECT WORK

Confidential, Rosedale, MD

Depot Technician

• Worked on a summer refresh for the BCPS system
• HP certified on Desktops/Workstations/Notebooks
• Triaged all HP Revolve 810 G3 student notebooks for physical and functional damage
• Repaired and replaced keyboards, motherboards, LCDs, power boards, antenna covers, etc.
• Branded all new motherboards (via EEPROM) with serial and product number and re-tested
• Used diagnostic tools for ordering parts and flashed the BIOS firmware when necessary
• Thoroughly tested all notebooks before re-imaging, post-configuration and returning to the various schools

Confidential, Sterling, VA

Desktop Technician

• Prepare 18-25 legacy laptops daily for replacement w/ Windows 8.1 Enterprise
• Reset Admin Password, execute group policy updates, and run a script to prepare old SSD for cloning
• Remove legacy and new SSDs from laptops to begin the cloning process utilizing a black box
• Re-configure BIOS settings on new laptops when needed to accept legacy boot options inherited from old laptops
• Decrypt new SSD replaced in new machine, remove old asset tag from Certificates store using MMC, run one script to un-join the legacy asset tag / PC and one to join the new asset tag / PC to the CMS domain
• Quality check each machine to assure PC joins the domain and is end-user ready

Confidential, West Chicago, IL

System Support

• Installed new POS-related equipment in kitchen and customer-facing areas
• Built up all monitors, wall arms, PCs, bumper bars and assemblies and produced modified phone cabling to attach to back of POS
• Conducted a wireless survey in 4 or 5 locations inside stores
• Took LTE, CELL, PCS, and AWS band signal-strength readings
• Compiled all readings to determine any system upgrades necessary to accommodate new wireless hand scanners throughout store
• Performed a hotel network outage
• Installed network devices to a PDU
• Testing and asset management
• Installed Dunkin's 'On-the Go' printers and alert devices for their new mobile app ordering system
• Ran RJ-45 cabling from alert device mounted on VDU, down thru the VDU and to the printer
• Routed cabling along bulkhead and/or underneath cabinet and/or through counter chase
• Cable-tied all wiring for a neat presentable appearance
• Worked with NCR over the phone for common issues involving the end product
• Managed an in-place Windows XP to 7 upgrade and data migration
• Used Windows Easy Transfer (WET) to backup end-user profiles
• Changed Asset tag in the BIOS using DELL Configuration Tool
• Updated BIOS firmware and configured BIOS settings
• Installed device drivers when needed
• Used USB drive to deploy new image to machines
• Restored user profiles using WET once more
• Joined PCs to new domain
• Used TeamViewer remote assistance software for remote support
• Installed new Lenovo 'Tiny' Teller stations, Webstations and Digital Merchandising Servers
• Routed new wiring and nicely cable tied everything
• Configured end-user / Teller specific applications
• With remote support, troubleshot hardware common to tellers at a bank
• Wiped old machines to ship back to depot

Confidential, MD and Owings Mills, MD

• Conducted a site survey of two Data Centers and several IDF closets
• Took pictures and drew out floor plans

Confidential, Towson, MD

IT Field Support

• Image, swap out, and install campus networked computers, doc cams, software, etc.
• Work with NEW Crestron audio/visual equipment and do quality assurance checks
• Take room and equipment photos for a school initiated website to help instructors ‘get around’

Confidential, Hanover, MD

IT Support Technician

• Assisted students with Windows XP and Vista issues while attending school there
• Swapped out hard drives, re-configured and/or resolved issues with lab computers
• Re-imaged machines using Rapid Deploy and remote servers
• Made sure 3rd party presenters or instructors had working computers and correctly functioning software, projectors, etc. on weekends
• Learned to interact and serve various groups with differing needs

Confidential, Tewksbury, MA

Desktop Technician

• Re-imaged and configured State Farm agents’ new laptops and office network printers
• Sent script commands to corporate servers to accomplish various tasks
• Interacted with agents or reps to assess needs/expectations and/or assure customer satisfaction
• Prepared old laptops for return to depot

Confidential, Millersville, MD

Desktop Support Technician

• Re-imaged and configured laptops + desktops throughout the UMMC in Baltimore
• Also configured the ‘WOW’ (wireless-on-wheels) stations

Confidential, Timonium, MD

PC Technician

• Repaired Dell desktops, workstations, and a few HP Laser printers
• Imaged hard drives off network servers
• Configured PC's to communicate locally with network printers
• Picked up and delivered equipment to schools
• Set out parts for field technicians and did some onsite diagnosis
• Worked in FileMaker Pro and set up Exchange Account

Confidential, Linthicum, Maryland

Technical Support

• Supported Bally Total Fitness’s IT department with hardware fulfillment and asset management using DHL tools, software, and Magik database
• Flashed and configured Unisys and Wyse thin clients
• Updated Citrix applications using Citrix Terminal Services

Confidential, Tewksbury, MA

Field Technician

• Schedule appointments with clients and pick up parts from DHL
• Be company certified to repair Confidential ThinkPad’s and Lenovo desktops to CPU level
• Take care of managing call-backs for further support
• Arrange for return of old parts to company depot

Confidential

Systems Support

• Under contract to configure new Mac Books used in the Elementary Schools
• Installed applications, added and named printers, configured ‘Airport’
• Learned to re-image non-booting machines using Net Restore put out by Bombich software
• Also worked at Bank of America in Rockville, MD where, using a series of scripts, assisted on a team testing Cisco VoIP phones used with the bank’s wide-area network

Confidential

Network Engineer and Desktop Support Technician

• Under contract to perform Cisco router and Netopia modem installs for Verizon
• Verified Internet connections to the host and proper functioning of gift card machines
• Worked with Frame Relay, DSL and Cable technologies
• Also supported a move of 200 HP workstations for CitiGroup for two days; ensured users were connected to the LAN/WAN with a static or dynamic IP address; followed up with QA, assisting them for a few hours to make sure they had access to a particular network printer

Confidential, Linthicum Heights, MD

Desktop Support Technician

• Instructed in the use of Blackberry Desktop Manager
• Performed application upgrades
• Worked on a team to backup end-user data files and restore them to end-users' mobile devices