Network Support Resume Robinson, IL Network Support - Hire IT People

SUMMARY:

Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
Technical Support Representative who performs superior work under the pressure of rigid deadlines.
Computer User Support Specialist with a focus on client satisfaction and experience assisting users both remotely and in person. Looking to bring exceptional technical know - how and customer-service.
Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
Representative skilled at resolving complex customer service issues in a timely manner.
Technical help desk experience Cisco Networking
Programming and design skills Proficiency in TCP/IP protocols
PBX Telecom Network Testing
All Window operations from Vista and up FOA Certified
Copper splicing

TECHNICAL SKILLS:

WORK EXPERIENCE:

Confidential, Robinson, IL

Network Support

Responsibilities:

Helped with setting up cell phone contracts through Verizon, Straight Talk and Tracphone.
Helped customers with questions on routers, switches, TVs, games and movies.
Ran the cash register.

Confidential, TX

Technical Support

Responsibilities:

Worked with clients to analyze computing and network needs and installed appropriate solutions.
Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
Conducted Monthly Security key changes.