Student Liaison Resume

SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Student Liaison

Responsibilities:

Public Speaking events promoting affiliation with professional associations (ISSA / PMI)
Event Planning for Professional Networking Nights

Confidential

Business Analyst / Project Management

Responsibilities:

Account Management for Confidential 500 accounts
Business Analyst / Project Management
Process Audit / Process Documentation / Disaster Response Lead
IT Technical Communications Coordinator for management teams and vendors during service escalations and crisis incidents
Business to Business (B2B) sales / Business development
Consultative Sales Lead meeting quarterly and annual sales quotas ($82,000/mo) including developing sales pipeline with both new and existing customers
Daily use of MS Office tools, and CRM tracking software

Confidential

Team Lead

Responsibilities:

Confidential

Technical Consultant

Responsibilities:

Consultant for high tech clients facilitating product, service and support contracts
Managed twenty dedicated business accounts
Performed escalations and contract negotiations

Confidential

Technical Support

Responsibilities:

Technical Support: Windows OS, Enterprise Networking (Tier I - II), Systems Admin (Tier II), MS Office and Exchange Server
Supported network profile setup and configuration (Active Directory)
Created tracking tickets using CRM tools (Remedy / Clarify)
Deescalated customer issues and worked technical difficulties to resolution
Dispatched onsite Tech as needed for advanced support
Worked with customers who possessed only a very basic understanding of the technology