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Helpdesk/hands - On Network Support Resume

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SUMMARY:

  • Desktop support; High speed internet(Cable/DSL) installation, Kaseya, Connect wise, VMware clients, configuration and troubleshooting ; Helpdesk, MS Exchange 2003, Application support; Blackberry, palmtops, laptops, printers, Office, VMWARE Wk. St, Hyper V. ESX 4.0/vshere.
  • System Administration (Windows server, XP, NT/2000/2003); TCP/IP, experience in Networking & Systems Administration based on TCP/IP. Network support including, FTP, Network cabling and troubleshooting.
  • Windows NT/2000/2003; Active Directory, DNS, TCP/IP.
  • Level III support for NT/2000/XP, Win95/98/XP/vista Exchange 5.5/2003/2007 , and Microsoft Outlook 98/2000/2003/2007.
  • Acronis, shadow protect, VERITAS and Ghost.
  • Dell power edge, sc1420, HP Proliant server build;

PROFESSIONAL EXPERIENCE:

Confidential

Helpdesk/Hands - On Network Support

  • Desktop support and Technical Support
  • Server 2003 and 2008 Support
  • Server 2003 migration to server 2008r2
  • Hardware, printers & Laptop Support, MS Office 2010 Support
  • Citrix support.
  • Install VM-ware E xi
  • Desktop support
  • Exchange 2010
  • Phone and remote support

Confidential

Helpdesk/Hands-On Network Support

  • Server 2008 R2 support in Hyper V
  • Server 2003 and server 2008 support
  • Desktop support
  • LAN support
  • A/V setup
  • Customer service.
  • Hyper V
  • Kaseya
  • Desktop Support
  • Phone and remote support

Confidential

Network Engineer

  • Server and desktop support for business clients
  • Remote support through Kaseya management tool
  • Connect wise ticketing system.
  • Building servers and desktops.
  • Window XP, Windows 7 installation and support.
  • Vsphere Client 4.1
  • Exchange 2003/2007/2010 administration.
  • Backup and Restore.
  • Desktop Support

Confidential, NY

Network Support Engineer

  • Network Consultant
  • Desktop support
  • Hardware support
  • Solution advisor.
  • Vendor liaison
  • Telephone and remote support/VPN
  • Desktop and network support.
  • Server builds.
  • Power mail configuration and maintenance.
  • Norton enterprise ghost implementation .
  • Network administration.
  • Window XP, Windows2000 installation and support.
  • Hardware and software support.
  • Active Directory.
  • Exchange 2003 administration.
  • Backup and Restore.

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