Project Coordinator Resume

SUMMARY:

Seeking employment in a dynamic, high - tech environment which will make best use of my Desktop Support and customer service skills.

PROFESSIONAL EXPERIENCE:

Confidential

Project Coordinator

Responsibilities:

Perform backend migrations for wholesale banking customers including Fortune 500, state, and federal clients.
Learn and utilize proprietary systems to migrate banks bought out by Confidential to Confidential in house systems.
Coordinate between IT teams and acquired banks for testing.
Provide top notch customer service to customers to ensure retention.
Follow up with multiple departments to ensure deadlines and Service Level Agreements are met.

Environment: ACSP, HIPAA, ITIL, Soft Skills, Microsoft Windows 10, Windows 7, Windows Vista, Active Directory User and Computer Management ( R2)

Confidential

Desktop II Technician

Responsibilities:

Working with a team of 3 technicians provided support for PC migrations and Second Tier Windows 7 and Windows 10 PC programmer support.
Primary support for all Apple products OSX 10.11 environment. Provided solutions for single sign on, Proxy issues and backups.
Provided fast and polite support for all Mac issues, performed OSX migrations as an Apple IT Lead.
Troubleshot SAS, DBT and other healthcare proprietary tools.
Work with vendors to break/fix and remediate issues when necessary, including but not limited to software troubleshooting and hardware replacement.

Confidential

Contract Field Technician

Responsibilities:

Troubleshoot, diagnose, and repair Dell desktops and laptops and printers.
Provide on-site repairs, PC installs and backups for various Bay area clients.
Repair and upgrade printer hardware including fusers, logic boards, transfer assemblies, and power supplies.
Responsible for configuration and troubleshooting of active directory.
Reimaging of desktops via SMS and Norton Ghost and On-side support for Microsoft Windows 2003, Windows 95, 98, 2000 and XP.

Confidential

Desktop Support

Responsibilities:

Maintained and managed all Information Technologies support for Confidential . Provided support and service for multiple offices and a 500 user, 3 location Windows 2003 server network. Created and maintained projects resolved or escalated open tickets per our ITIL SLA guidelines.
Worked to ensure tickets and knowledgebase was maintained and up to date with any new issues or resolutions. Coordinated with off-site Network Operations to efficiently resolve network and server issues under provided ITIL SLA guidelines.
Supported systems included: Microsoft Window 2003 Server, Dell Prolaint server and raid hardware, Symantec Backup Exec, Overland backup tape array, Symantec Ghost and Ghostcast imaging, Blackberry and BES, Lenovo ThinkPad hardware and software, Cisco VPN, Cisco IP phone system, Cisco Catalyst routers, HP switches, Deep Freeze, Windows XP, HP and Dell workstation hardware, and Microsoft Office 2003.
Provided Desktop Support in-person and via remote assistance utilizing Dameware.
Coordinated with building engineers and staff for building maintenance such as power outages.
Assisted with imaging, inventory, and retirement for a 200 machine desktop roll out.
Scheduled, and maintained tape backups using Symantec Backup Exec and 10 Tape Overland.
Responsible for additions, removals or changes of users, groups, and containers in Active Directory and Microsoft Exchange.
Replaced and upgraded drives in RAID arrays.
Provided technical support and customer service for all company approved applications including remote communication, iManage, Citrix, Blackberry, Cisco IP telephones, and network connectivity. Provided support for all network printers and scanners, and fax machines.

Confidential

Desktop Support

Responsibilities:

Provided phone, server, and desktop support for a 200-user environment.
Trained and provided orientation for all new employees.
Responsible for any additions, removals or maintainability of users, groups, and containers in Active Directory Windows 2003 Server environment.
Upon second month I was granted the role of administering all of UNIX systems and portals including our primary production HP-Unix server.
UNIX and Diamond account creations, permissions, modifications and removals.
Used Computer Management console to create shares and home directories for users.
Supported Network Appliances such Sonic Wall SSL VPN, and FireBrick DHCP server/Firewall.
Provided technical support for company approved applications including remote communication, VPN, Palm Treo, Avaya IP Phone Systems and Windows XP to Windows 2003 Server connectivity.
Supported Server hardware and Software for IBM BladeCenters, SUN, HP/UX, and Proliant Rack Servers.
Assisted with rack mounting and relocating.
Created several new user guides and Knowledge-Base Articles.
Developed help desk procedures including: ticket documentation, help desk calls, backup and offsite storage, and backup tape management.

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