Senior Enterprise Site Support Analyst Resume

SKILLS:

EXPERIENCE:

Confidential

Senior Enterprise Site Support Analyst

Responsibilities:

Lead and coordinate the installation and maintenance of site equipment such as, but not limited to, LAN, voice and data communications, site hardware and software and site infrastructure.
Experience deploying software using Altiris and SCCM
Provisioning users & systems in:
Active Directory
Lync
Exchange, Exchange 365, & Universal Messaging
Avaya Aura, CMS, and EMC
Qfinity
ContactPro
VM ware
Creating Process Documentation
Managing Zoom User accounts and ZoomRooms
Managing Tape Backups

Confidential

Consultant, IT Field Technician

Responsibilities:

Install and connect servers and switches at onsite and co-located data centers
Configure, maintain, and update windows virtual servers
Administer, update, and configure VMware hosts and resource pools
Update, configure and manage EqualLogic storage devices and pools
Manage and update Synology NAS devices
Manage windows failover cluster nodes and attached iscsi devices
Install, mount, configure, and perform firmware updates on Juniper switches
Install and execute commands with linux as host OS for Dell Kace, Symantec Encryption Server, and Openfire Server
Image computers using Dell KACE System
Deploy software using PDQ deploy
Installation and troubleshooting of Watchguard VPN Client
Administration of Ruckus Wireless Access Systems
Administer TrendMicro OfficeScan security suite
Setup and testing of Symantec Endpoint Encryption Server and Client
Remote troubleshooting utilizing Windows Remote Desktop, TightVNC, and GoToMeeting

Confidential

Desktop Support Technician

Responsibilities:

Troubleshooting Internet Explorer and Java based web applications
Troubleshooting network connections over Ethernet, WiFi, and FortiClient VPN
Managing software installations using Microsoft SCCM
Imaging workstations using SCCM
On Site installation of work stations
Installing and troubleshooting Office applications including Visio and Skype for business
Creating and Managing user accounts and groups in Active Directory (QARS)
Supporting Field Technicians using ToughPads and troubleshooting connections
Document tickets using Remedy
Working with 3rd party vendors to troubleshoot and RMA damaged/defective equipment.

Confidential

Technical Support Engineer

Responsibilities:

Troubleshooting browsers and browser/java based shipping application
Network troubleshooting
Troubleshooting over remote connections utilizing LogMeIn
Installation, setup, and maintenance of SQL servers as a backend to shipping software
Remote troubleshooting of desktops and printers
Document customer and vendor interactions using proprietary CRM

Confidential

Customer Service Center Technician

Responsibilities:

Managing customer accounts, reservations, and general book keeping
Troubleshooting browsers and browser/java based application for interfaces with online reservation systems
Desktop, thin client, and server support and troubleshooting
Network troubleshooting
Troubleshooting payment card systems
Managing user accounts in Active Directory and within the PMS
Setup and troubleshooting of interfaces between PMS and phone (PBX, Voicemail, and Call Accounting) systems, Point of Sale systems, payment card systems, online reservation systems, and guest services systems
Installation, setup, and maintenance of SQL servers as a backend to the PMS
Maintaining daily backups of the backend SQL database
Document customer and vendor interactions using TeamSupport and proprietary CRM’s
Automated several processes utilizing batch scripts and registry files.

Confidential

Technical Assistance Center Technician

Responsibilities:

troubleshooting browsers and browser/web based applications configuring and troubleshooting email and newsgroup clients installing and troubleshooting desktop applications including MS Office, MS Works, MS Visio, Adobe Photoshop, Flashplayer, and DreamWeaver, Peachtree installing and troubleshooting iPhone and Android application remotely interact with users with Citrix GoToAssist document customer interactions using FrontRang HEAT and SalesFoce CRM’s adhere to or exceed interaction expectations based on customer feedback, call metrics, and internal policies