SUMMARY:

• 9 + years of experience as a receptionist in a healthcare setting
• Extensive computer knowledge of Microsoft Office Suite, Medisoft, Clinical Manager, Mysis /Tiger, Dentrix, Denti soft,Touchworks, Lytec (2007), Entourage (for Macintosh), type 60wpm
• Knowledge of Insurance and billing
• Complete referral processing in a timely manner
• Warm outgoing personality and the ability to interact effectively and in a supportive manner with persons of all ages and backgrounds
• Excellent telephone etiquette
• Great ability to work well under pressure and without supervision
• Ability to perform Vital Signs and Confidential t documentation
• People Soft (Software for Insurance)
• Visio, Adobe Acrobat, FEPDirect, OnBase, AnyDoc

EXPERIENCE:

Confidential, Washington, DC

Responsibilities:

• Accurately enter enrollment d Confidential supplied by various external sources both electronic and paper
• Enrolls subscribers and dependents for all Plans in a timely manner to meet corporate objectives for the issuance of ID cards - in accordance with internal SLRs15.3 and 15.4
• Process terminations, coverage level changes and other forms of subsequent enrollment activities for both paper and automated enrollment accounts
• Resolve enrollment errors and reports in accordance with corporate guidelines
• Other tasks as assigned, to include working in EBA Enrollment Tech or EBA Recon areas as dictated by business needs.

Confidential, Washington, DC

Receptionist/ Office Assistant

Responsibilities:

• Oversee and manage IARD front office
• Maintain and organize public areas including conference rooms, copy area and kitchen.
• Manage all incoming communications (telephones, mail, faxes, email inquiries and visitors) and ensure the efficient and timely distribution and responses.
• Effectively facilitate a professional reception of all IARD visitors (registration and facilitation of visit with relevant IARD Staff)
• Oversee the management of all expedited delivery of mail and packages and ensure proper registration and tracking of items, including but not limited to DHL, FedEx, UPS and courier mail.
• Daily management of IARD email account and timely distribution and response to all external inquiries to relevant IARD staff
• Oversee all logistical arrangements for IARD visitors and staff (I.e. transportation, accommodations)
• Responsible for arranging all in house lunches, dinners and coffee breaks for IARD, ensure proper execution above mentioned activities
• Assist in preparing documents related to IARD meetings
• Maintain a fully stocked supply room and kitchen (organize inventory)
• Maintain and update office calendar (liaise and relevant staff members)
• Maintain/ organize IARD Publications
• Interact, communicate, establish and maintain effective working relationships with IARD staff, consultants and vendors
• Assisting with a range of administrative tasks including drafting correspondence, word and excel documents and expense reports
• Contact d Confidential base management and maintenance
• Provide general administrative and clerical support to the office
• Performs other duties as assigned by the Head of Board & Office Administration

Confidential, Washington, DC

Administrative Assistant

Responsibilities:

• Ordering Office/ Copier/ Printer Supplies/ Coffee answering phones faxing scanning Printing flyers and documents for health fairs Keep resource center fully stocked meet, greet and assist members/ members of the community with questions and concerns. filing prepare and maintain corporate folders gather and maintain resources for outreach requests. coordinate with care managers to reserve space for members and place them on the general calendar.
• Receive and answer inquiries for non- medical resources and referrals from caregivers, members and external sources. manage call list update birthday/ celebration calendar support staff members with additional projects and tasks assist with assessment entries and scanning as needed. coordinate travel arrangements
• Performs tasks to establish and maintain employee/ payroll records Checking and auditing timekeeping records for compliance with established standards, maintaining time and attendance records.
• Create check request for events, out of pocket expenses, etc.
• Document, Copy and respond to request
• Order incentives
• Stuffing envelopes and prepare for mailing
• Gather and generate monthly reports and forward d Confidential to designated staff member
• Gather and generate Quarterly reports and forward d Confidential to designated staff member
• Housing, food, employment, etc.
• Order wipes
• Pull resources for each request (by research, phone calls or resources available in FCD)
• Close request in Confidential
• Document on outreach spreadsheet; types of request, date received, date closed.
• Document on spreadsheet designated for Community Outreach Representative the types of request, the date of request, care manager, and date in which COR received request.
• Close request in Confidential
• Document closings of request and actions taken on both COR’s spread sheet and outreach spreadsheet.
• Compile and Confirm transportation for MCAS members and document on transportation list.
• Pull resources and assemble MCAS folders
• Forward list to Ms. Linda Milner
• Coordinate Catering
• Event set up

Confidential

Responsibilities:

• Compile list for transportation by calling and confirming with members and confirming member head count.
• Forward list to appropriate staff members
• Print out materials/ resources for folders
• Coordinate Catering
• Event set up
• Attend all sports clinics
• Registration of members
• Transportation list for members
• Distributing uniforms
• Monitoring staff and members; attendance, participation
• Order snacks and supplies for sports clinic
• Closing certificates and awards
• Administering surveys pre and post
• Maintain all Yap files, supplies and materials
• Recruiting participants
• Weekly report to MS. Simona Wright James
• Provide administrative support on the day of the clinic. Specifically I reinforcing rules/structure, attend to the registration table and assisting parents and children with questions and concerns as they arise.
• Coordinate Catering
• Event set up and break down
• Phone Calls
• Tracking and Confirming transportation
• Mailing Lead Correspondences
• Printing flyers
• Preparing folders for meeting
• Volunteering for on-site duties
• Assist with transportation list
• Compile and Confirmed transportation list
• Staff on site
• Assist with Registration
• Serve Members
• Coordinate Catering
• Provide Resources

Confidential, Washington, DC

Medical Assistant

Responsibilities:

• Greet Confidential ts
• Daily close out
• Check in/ Check out Confidential ts
• Injections
• Confidential ’s/ Rhythm strips
• Spirometry
• Rapid Strep tests
• Obtain Specimen cultures
• Clean and Stock rooms
• Order vaccines
• Order Supplies
• Medical Records
• Height, weight, blood pressure
• Referrals
• Dress wounds
• Mail out Confidential t’s lab results
• Schedule appointments
• Obtain co- pays
• Obtain prior authorizations for medications and procedures
• Answer phones
• Scan records
• Fax or call in prescriptions
• Fax Confidential t’s information to various facilities
• Apply paid balances to Confidential t’s account
• Pap setup
• Ear Irrigations
• Perform peak flow
• Urine dipsticks
• Draw blood Specimens

Confidential, Washington, DC

Service Technician

Responsibilities:

• Collecting and obtaining specimens from Confidential t, correctly label specimen tubes, drawing specimens from children and toddlers, properly stock supplies in various rooms, maintain biohazard boxes, dispose and assemble sharp containers, greet and identify Confidential ts, properly transfer specimens according to e- requisites, properly process specimens and package.

Confidential, Washington, DC

Medical Administrative Assistant/Medical Assistant

Responsibilities:

• Meet and greet Confidential ts verify Confidential t’s demographics during check in or check out, daily closeouts, retrieving and dispensing office mail, sent negative balance invoices to Confidential ts, fax and call in prescriptions, make and confirm appointments, filed paperwork in charts and in practice fusion (EMR), print out super bills, pulled charts for the next day, logged in labs as soon as our office receives them, scanning in charts, mailing, faxing and emailing Confidential, answered and maintained the center’s main email account, check Confidential t’s vitals if center becomes busy, accompany the center’s doctor’s for female exams, answers multi- line phones.