TECHNICAL SKILLS:

Languages: PowerShell, PHP, VBA, MySQL via phpMyAdmin

Technologies Cybersecurity: Confidential installation, Confidential Security Gateway management, Confidential SAML) administration, Confidential Endpoint Protection monitoring, MS AZURE Security Center, digital and encryption configurations, i.e. Global Sign and Comodo, Endpoint Encryption using Bit locker and Confidential Drive Encryption.

OS: Windows Sever 2003, 2008 R2, 2012 R2, 2016, Linux (Ubuntu), OS X

Cloud: MS AZURE AD, AWS EC2, 365 admin portal, Azure admin portal, Exchange online

D Confidential bases: MS Access, MySQL

PBX: VOIP / IP phone maintenance

Virtualization: VMware Confidential Installation and Configuration

Tools: Zendesk Help Desk, FreshServive Help Desk, ServiceNow Help Desk, Zoom video conferencing, Active Directory, Zoom for secure Remote Desktop connection.

Confidential Apps: G - suite, user access / account management and mobile device management

WORK EXPERIENCE:

Confidential

Splunk Enterprise

Responsibilities:

• Evaluated server logs for information on operation and transaction details relating to IP addresses, geolocation of originating communication, and Confidential network communication patterns
• Evaluated syslog details on network performance; CPU usage, loads at certain times of the day; evaluated network vulnerabilities; files accessed and application usage, noted server vulnerability, and determined which applications were in use during communication sessions.
• Performed real time syslog analysis of raw data forwarded to servers in readable form in order to determine system vulnerabilities.
• Evaluated syslog data to determine customer interaction with website; analyze customer behavior patterns for improving business metrics and gain insights in real time
• Leveraged syslogs for real-time server monitoring; generated system logs for real time data analysis and system traffic monitoring over Confidential and UDP.
• Programmed system alerts to respond to system events that have happened (i.e requests coming from bad IP ranges) and for future events based on real time evaluations. Bro 2.5.5
• Monitored all critical activity in any given network connection via bro connection ID; extracted different types of network traffic in real time for evaluation.
• Extracted records from event handlers and log stream files for the purpose of evaluating network events and anomalies.
• Managed event handler queues in Bro core, paying close attention to event values and priority.
• Used Bro init to create log streams and apply log filters to monitor the state of new/unexpected network connections and evaluate resulting log streams after Bro analysis is complete.
• Categorized d Confidential in order to understand what traffic is incoming and what is outgoing from internal or external webservers; break data down to useful, more understandable containers.
• Log filter analysis; utilize Bro cut to generate, duplicate and disable log streams, customize them to include only certain fields in a stream, remove certain fields from the log output,
• Evaluated new connection events that have been analyzed and written to Bro’s Conn log file
• Evaluated records contained in connection state remove events; ID (IP, ports Confidential ), history, duration of connections, state of connection and packets transferred between endpoints.

Confidential, Virginia

IT Specialist/Helpdesk Support

Responsibilities:

• Resolved Confidential Federated Identity management issues involving employee access to Confidential hub and MS Office 365 applications
• Installed Confidential s on work stations and Laptops.
• Confidential, resolved outlook logon issues via Office 365 portal and admin center, set-up mail forwarding via Exchange Admin Center.
• Answered questions and provided guidance to end-users during Office 365 migration between tenants.
• Installed S/ Confidential and digital s on workstations for digital signature and secure emails traffic
• Connected legacy domain server to network in order to facilitate access to old domain accounts
• Provisioned user accounts on Confidential
• Imaged Windows PCs and laptops and installed necessary software for new and existing employees.
• Served as point of contact for both Freshservice and ServiceNow Help desk and provided weekly status reports on open and pending tickets.
• Utilized Remote Desktop via Confidential software to remote to off-site workstations for Confidential
• Served as POC for Zoom video conferencing Confidential .
• Provisioned Confidential and Workday accounts during company merger and migration.
• Distributed computers and laptops to staff and maintained records per enterprise policy
• Provided helpdesk technical support from home; network, systems and applications
• Migrated printers, printer IP and drivers to new laptops as a result enterprise merger.
• Managed laptop imaging and distribution to 1500 employees during enterprise merger.
• Served as local point of contact for security related issues involving digital signature, email encryption and phishing attempts.
• Served as an active member of laptop refresh team; upgraded and imaged laptops that included updated security policies and Confidential endpoint protection, decommissioned old computers from domain controller, customized individual computers to satisfy the software needs of various departments while staying within security policy requirements, provided secure remote desktop configuration support via Confidential to field employees during laptop refresh.

Confidential

Assistant Systems Administrator/User Support

Responsibilities:

• Confidential Web Security Gateway management: Monitored APT defense dashboard for network health and security posture, analyzed live inbound and outbound Confidential and UDP traffic.
• Confidential Web Security Gateway management: Generated log reports on blocked viruses, blocked user activity, malware and network anomalies
• Assisted in the development of disaster recovery playbook; steps for data recovery, applying patches, notification, identification of restore points.
• Assisted in manually sandboxing suspicious files identified by antivirus software for deep packet inspection.
• Confidential Web Security Gateway management: Used layer 7 view of network for bandwidth shaping and drawing down uses and specific applications in favor of business critical applications
• Provided network infrastructure support and maintenance; Firewall configurations
• Managed mobile devices via Confidential ’s MDM services and Confidential Security Gateway; managed mobile device features, pushed out applications and remote wiped lost cell phones.
• Applied operating system updates, patches, and application updates.
• Installed and configured VMware Confidential for the deployment of virtual machines (Linux and Windows)
• Set up student/user access policy for specific urls and social media websites during vulnerability management and insider threat .
• Used Confidential content management dashboard to identify top users of network resources, launched live packet capture cap files during live layer 7 view of network activity and used wireshark to analyze the raw data.
• Built and deployed Windows Server 2012 R2 domain controllers; added servers to existing forest, configured Active Directory, Confidential and Confidential, monitored system performance in a mixed server environment (Windows/Unix/Linux), ensuring better uptime
• Used Windows powershell to install Active directory, add, delete, and modify accounts, files and user profiles.
• Answered helpdesk tickets via Zendesk customer ticketing system; resolved customer issues/questions concerning hardware, software, and printing issues both in person and via remote desktop; implemented remedies pertaining to compatibility issues, driver updates, password resets, application installs and data recovery.
• Provided verbal and written presentation on assigned projects, such as de-provisioning/removal of retired computers from domain controller
• Troubleshot network connectivity issues related to Confidential and Confidential, restored workstation and printer connectivity.
• Resolved connectivity issues related to wireless access points via Ruckus system management controller.
• Resolved Confidential connectivity issues on Software Defined Network (SDN) platform; restored point to point connectivity to Active Ethernet connections, troubleshot/managed TOR switch, OLT Switch, and local ONT to restore connectivity to various nodes on school’s network.
• Replaced failing SFPs and single mode fiber in order to restore connectivity between TOR switch and aggregation/distribution switch.
• Managed 500 student and teacher accounts via Apple’s Open Directory; created and deactivated user accounts, created and managed security groups and organizational units, de-enrolled devices from domain controller, and created temporary Wifi access for groups and special guests.
• Created and managed MySQL d Confidential bases via PHP MyAdmin to store d Confidential submitted by parents; used Xampp tool to connect HTML forms to MYSQL d Confidential bases in order to effectively leverage d Confidential collected via school website.
• Maintained operations and secure configurations on 9 physical servers, 15 multi-function printers, local Area Network (LAN) network, and cell phones running IOS and Android.
• Set up VLANs on managed switches to provide network segmentation.
• Cannibalized old/inoperable computers with bad motherboards to save on cost related to outside repairs.
• Imaged PCs, laptops, Macbooks, Macbook Airs and iMacs via stored network images.
• Created pre-production sandbox for testing backup and d Confidential redundancy strategies using VirtualBox.

Confidential

Data Analyst Supervisor

Responsibilities:

• Leveraged SharePoint to track the status of HR projects, provide feedback to stakeholders and reporting
• Provided verbal and written weekly activity reports to the USMS HR Director and the BPO Regional Director.
• Wrote and presented weekly activity reports; coordinated information gathering
• HR managers; summarized relevant information and extracted impactful HR d Confidential for weekly meeting with USMS HR Director.

Confidential

Senior Staff Assistant

Responsibilities:

• Managed a roster of vendors; negotiated contracts, terms of agreements with suppliers, pricing and managed purchase orders.
• Coordinated the repair and replacement of office equipment.