SUMMARY:

Program Support, Software Process Improvement (CMM/CMMI), Process Evaluation/Re - engineering, Organizational & Technical Project Communication, Project Planning and Implementation, Requirements Management, Research, Data Analysis & Reporting, Risk Mgmt., Quality Assurance (QA) and Assessments, Project Tracking & Oversight, Six Sigma, Presentations, Technical Writing/ Editing, Information Gathering Interviews, IT Project Reporting, Marketing Communication / Web Site Project Updates, ITILV3, SAFe

WORK EXPERIENCE:

Confidential

Configuration Management Specialist, Sterling, VA

Responsibilities:

• Provide process improvement support to the DoS Division of Consular Affairs, Office of Consular Systems and Technology (CA/CST) Configuration Control (CC) Branch.
• Review and analyze existing configuration management work processes and work flows and update process documentation to reflect current steps in the work process.
• Gather data and requirements to complete an update to the CA Configuration Management Guide for use in CA/CST. Act as an interface between the Configuration Control internal teams and the Remedy Development team to document requirements for automating system features and enhancing internal business software.
• Initiate cross-functional communications for process improvement and documentation. Develop process diagrams to capture existing and improved workflows. Document team interactions, interdependencies and required approvals.
• Update project workflows in Visio. Develop PowerPoint presentations, Standard Operating Procedures (SOPs) and Work Instructions (WIs) for use of new software products introduced into the work environment. Conduct peer reviews, test SW functionality and provide product evaluations.
• Establish relationships with process owners and understand the functions each operating unit provides.
• Conduct Pre-ECB audits as part of the Enterprise Change Management (ECM) Process and initiate communication with change coordinators when additional information is required.
• Provide on-going process improvement support for in-process IT projects. Attend meetings with Remedy Team and stakeholders. Document and track action items to completion. Provide QA of Branch Weekly Status Report. Provide back up support for the Configuration Management Database Change Management and Asset Management functions using the BMC Remedy Tool.
• Develop SMART Reports using CMDB data within the BMC Remedy Tool.

Confidential

Sr. Business Analyst

Responsibilities:

• Supported the VA Office of IT Product Development for Performance Metrics and Dashboard Contract.
• Reviewed and evaluated existing PD Monthly project performance reports and provided recommendations for improving the look, feel and clarity of graphical charts. Provided monthly contract status and activity reports.

Sr. Business Analyst

Confidential, Rosslyn, VA

Responsibilities:

• Provided Program Management support to the DMIX Hosting IT organization as it manages IT systems upgrades to facilitate the modernization and interoperability of military electronic health records.
• Developed DMIX Enterprise plans, charters, processes, procedures, and guidance for DMIX staff in processing paperwork needed to manage DMIX applications and servers.
• Facilitated cross-functional agency integrated product team meetings and conference calls to obtain on-going project status updates from agency partners, enhance communications and manage applications and project tasks.
• Scheduled meetings, created agendas, and completed meeting minutes to provide a record of joint team decisions
• Scheduled and facilitated Technical Exchange Working Group Meetings and recorded meeting minutes and actions.
• Provided risk management support for DMIX Operations and Sustainment projects as a Risk Working Group. Documented project risks and entered details into the PMAT tool. Developed risk mitigation plans.
• Completed weekly and monthly status reports; Attended PEO, stakeholder, partner and team meetings.
• Served as Knowledge Manager for DMIX O&S SharePoint document system. Updated the project library /repository.
• Managed SharePoint user access rights and posted Information Notice Bulletins on the VCS internal repository.
• Generated and updated project task activities in the IBM Rational Jazz tool.
• Evaluated opportunities for improvements and implemented strategies to achieve desired state.

Business Analyst

Confidential, Arlington, VA

Responsibilities:

• Provided Process Improvement and QA support to United Financial Management System (UFMS) Support Team by reviewing System Reference Guides developed for an upgrade to an existing financial management system.
• Logged into the test environment of the upgraded version of UFMS as different role-based users and tested the accuracy and effectiveness of draft instructions created to help users complete transactions in the new system.
• Created test results log, documented usage results and presented QA findings report to Acquisitions staff.

Business Process Improvement Specialist

Confidential, Arlington, VA

Responsibilities:

• Served as a Business Process Improvement Specialist supporting projects in the Quality Management Unit.
• Provided quality assurance and process/procedure development for Information Systems in the DEA.
• Evaluated current business processes in use, identified as is” gaps, and areas for improvement.
• Worked with the COTR, Project Managers, and staff to define, document and re-engineer business processes on preparation, evaluation, assessment, review, supporting documents and approval timelines for acquisitions.
• Developed statement of work, acquisition and new project documentation requirements for project managers.
• Updated the alternatives analysis process addressing metrics, cost, assumptions, risks, and new technology.
• Provided assistance to project leads on use internal communications format, quality and content
• Interviewed DEA staff to gather information needed to complete project assessments.
• Worked on the Dashboard Implementation Project Team. Documented changes needed for DEA staff to comply with the US Government Dashboard Project Reporting Tool. Defined project description, purpose, schedule, financial and performance metrics needed. Developed process flow diagrams and checklists for intelligence tool.
• Created Quick Reference Sheet and Guide for project managers to use the Dashboard Project Reporting Tool.
• Project Lead for review of a DEA agent time tracking, and labor management software application. Provided QA findings data errors and defect reports to managers on application functionality, effectiveness, and ease of use.
• Tested and validated time-tracking tool functions, role-based security access and system processing capability.
• Reviewed projects, analyzed tasks and aligned Business Unit tasks to DEA-specific goals in the DEA Strategic Plan.
• Project Lead for creation of a centralized internal repository / IT Investment body of knowledge (ITIBOK) that stored Capital Planning and Investment Control (CPIC) data at the US Government, Federal Agency and DEA Level.
• Researched Agile SW Methodology and documented the development approach for software projects using Agile versus other SDLCs.

Quality Leader

Confidential, Fairfax, VA

Responsibilities:

• Provided quality assurance, process and procedure development for small team of developers.
• Developed quality assurance plan, and processes and procedures for staff to perform repeatable tasks based on documented procedures and process areas in CMM/CMMI.
• Handled Configuration Management responsibilities for managing project repository and storing work products. Reviewed and evaluated work products. Developed procedures for naming and storing work products, providing monthly status reporting, scheduling and conducting product demonstrations and conducting peer reviews.
• Worked with Technical Manager to re-engineer processes and procedures used by staff to complete work products and trace outputs to requirements. Emphasized on-going record of progress toward producing deliverables.
• Prepared orientation packages and a checklist of project standard operating procedures for newcomers.
• Completed edits of customer deliverables and provided feedback to technical manager to improve quality.
• Attended customer meetings, evaluated effectiveness and reported findings to Technical Manager along with written recommendations for improvements and actions to meet customer concerns.

Technical Writer Professional

Confidential, Arlington, VA

Responsibilities:

• Developed and implemented a formal configuration management plan for use by development team and help desk.
• Interviewed engineers, developers, and technical team to define and re-engineer FHP&R project procedures in use.
• Served as Configuration Manager. Built a configuration management database/repository of work products with artifacts representative of in progress and completed work activities for management and internal staff.
• Created and tracked Action Item Lists to document task, and to ensure assigned tasks were completed.
• Strategized best approach for managing Configuration Management (CM) activities. Worked with Project Manager and researched effective CM approaches to develop CM Plan and provide supporting materials.
• Created SOPs, forms, review process, and approval process to form FHP&R Change Control Board (CCB).
• Updated Change Request form, and developed Change Request Review Process and Handling Procedures.
• Identified configuration items, guidelines for software baselines, operating procedures and CCB Charter.
• Served as Secretariat for the CCB, notified CCB members of meetings and documented CCB decisions.
• Developed lists of procedures used to complete day-to-day, weekly, monthly, annual and special tasks.
• Attended technical, CCB and Customer engineering meetings. Edited and updated project documentation.

Confidential

Writer/Editor, Arlington, VA

Responsibilities:

• Provided documentation, editing, research and analytical support to the Integrated Analytic Tool Suite (IATS) team in support of Central Intelligence Field Agency project.
• Worked with Technical and Program Manager to complete deliverables in a quality and timely manner.
• Collected information about tool features during the development phase and captured features, tool capabilities and functionality for inclusion in required User Manual and Training Plan.
• Obtained screen prints and operating instructions for new or enhanced software versions for the customer. Completed data manipulation, mapping, link visualization and steps for using customized document production tools.
• Tested the IATS software in the integration environment to assess tool performance and look and feel.
• Strategized best approach and created promotional brochure and information sheet about the IATS tool.
• Gathered inputs from SA lead and Development lead for inclusion in the weekly and monthly CIFA status reports.