Customer Service Associate Resume California, MD - Hire IT People

SUMMARY:

15 years of management and customer service, including small business entrepreneurship.
I am seeking a challenging position where I can utilize a myriad of interpersonal and managerial skillsets.
I am a very gregarious, highly motivated self - starter who enjoys working directly with people.
I am also very comfortable interfacing upper management, planning and organizing business activities as needed.
I pride myself on being a fast learner and quickly adapt to any work-place environment.
For seven years, I owned and successfully operated a small business.
Above all, I believe strongly in the philosophy of business loyalty.
At the same time, I am seeking full-time & long term employment with benefits.

PROFESSIONAL EXPERIENCE:

Confidential, California, MD

Customer Service Associate

Responsibilities:

Duties include but no limited to provide excellent customer service in all areas of store.
Making food in Confidential in a timely manner, making sure codes are within health standards, stocking, unloading trucks, refunds and lottery, making sure store tasks are complete, helping all managers with whatever they need help with, clerk duties, locking products in and out of computer, checking in vendors, cleaning and organizing, offering to pick up extra shifts, spoiling out product with handheld, learning about store sales and quotas.

Confidential, California, MD

Photography, Sales

Responsibilities:

Duties included but are not limited to ensuring customers have a great photographic experience, answering phones, opening and closing procedures, sales and quotas, all clerical and computer duties, entering appointments in computer, confirming appointments, filing customer information, delivering packages, photographic editing and sales, End of Day reports in computer, customer service, assisting other photographers with sessions, cleaning & organization of studio.

Confidential, Carlsbad, NM

Retail/Floating Store Manager

Responsibilities:

Duties included but weren’t limited to managing employees, payroll including adjusting time with decimal system and sending to HR, inventory control, retailing invoices, scheduling, completing end of day reports & entering final numbers in computer, finding shortages & overages, filing employee information and reports, answering phones, placing orders for supplies and all retail products to sell, all clerical and office duties, working with vendors, hiring, training, customer service and relations, all banking and safe duties.

Confidential, Carlsbad, NM

Owner, Operator, Photographer

Responsibilities:

Owned and operated photography studio, obtained all of my own accounts including many School, Elks Lodge, Weddings and Social Events to maintain volume of business.
Sold photography packages, scheduled appointments and consultations in system, all opening and closing procedures of business, hired and trained new employees, personally advertised and marketed the business, did my own accounting and accounts payable and receivable, created invoices and sent them by email or mail to proper accounts to bill, Kept books up to date monthly by itemizing all incoming revenue and all outgoing expenses, submitted payroll weekly, banking, ordering of supplies, all clerical and computer duties, sales and quotas, worked with many computer programs, such as Word, Spreadsheet, Power Point, and some Excel, edited photos on Photoshop CS5, held special events to ensure more clientele, ran workshops at local high schools, performed photo restorations, provided excellent customer service to all clients.

Confidential, NV, AZ and CA

Assistant District Manager

Responsibilities:

Assisted the District Manager, overseeing 12 studios in three states, managed all employees.
Opened new studios, hired and trained employees to photograph and how to upsell to maintain quotas, sold photography packages, set appointments, filed and organized photos and customer information, provided excellent customer service to all customers with complaints within the district,, all reporting and clerical duties, ran workshops to train and maintain sales, troubleshooting equipment with help desk, ran production and end of day reports, held special events to bring in more clientele, covered studios when needed.

Confidential, Las Vegas, NV

Studio Manager

Responsibilities:

Managed studio, performed photography duties, customer relations, all opening and closing procedure, sold photography packages, maintained averages and quotas, set appointments, filed and organized photos and customer information, covered other studios when needed, compiled EOD reports, all clerical duties, hired and trained new employees.