CAREER SUMMARY:

• Managing sales\marketing teams that effectively build brand image establish and maintain key relationships, which ultimately increase market share and company revenue.
• Managed a national Call Center that focused on fundraising, advocacy projects, donor stewardship programs, and inbound/outbound calling.
• Proven ability in analyzing technical data to achieve mandated sales goals and successful workforce campaigns.
• Strong track record in fundraising and donor activities through various business development techniques including prospecting, targeted follow - up, customer service, and new lead generation which resulted in substantial revenue generation for organization.

SKILL:

• Excellent Communication Skills
• Data Analysis
• Team Management Skills
• Strategic Planning
• Conflict Resolution Skills
• Managing Client Relationships
• Problem Solving Skills
• Results Oriented

TECHNOLOGY ASSETS:

Software: Adobe, Photoshop, Image Ready, MS Project, Oracle, Lotus Notes, MS Office (Outlook, Word, Access, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE:

Confidential, Mason, MI

Development Manager

Responsibilities:

• Responsible for the and Development for the Administrative Sales Department staff, consisting of Customer Service Representatives, CSR Trainers, and Supervisors.
• Directed and planned programs to enhance teambuilding/moral, interpersonal skills, and a client centered approach to the customer service.
• Developed and delivered “soft skills” classes (Handling Challenging Conversations, Phone & Email Communications, and Time Management) to Customer Service Department.
• Developed and wrote 9 SOP’s pertaining to department polices and processes.
• Instrumental in revising/writing tutorials, materials, job aids instructional pieces and presentations for “New Hire” sessions.

Confidential

Director of Operations

Responsibilities:

• Effectively promoted and marketed ACS to donors/constituents regarding issues related to fundraising, advocacy programs, and donor stewardship in order to reach our $4.6 million-dollar goal for 2015.
• Ranked amongst the Top 5 recruiters for donors/constituents in categories such as: kickoff attendance, team leaders, and overall event performance for the 2015 Confidential campaign.
• As Director of Operations established the first Team Coach Performance Rankings system.

Confidential, Owosso, MI

Director of Charter Sales Department,

Responsibilities:

• Developed lead generation system that has produced significant new business and streamlined process for Charter Sales Consultants
• Instrumental in redesigning company web site
• Responsible for signing several new contracts worth $500,000 new revenue
• Successfully maintained and monitored two new shuttle contracts worth an estimated $300,000
• Responsible for signing a major university contract, allowing Confidential “Preferred” transportation status.

Confidential, Lansing, MI

Business Development Manager

Responsibilities:

• Successful launch of “Get a Skill, Get a Job” programmed geared to get non-traditional workers back to work.
• Increased Confidential market share in emerging market sectors (healthcare, insurance & finance) by over 200% first two years on the job.
• Worked closely with local Michigan Works offices to train and assist dislocated workers with vital skills aimed at getting them back to work.
• Identified 20 different companies that were former clients who had done little or no business with Confidential in over a year and persuaded clients, to re-establish a working relationship with Confidential and begin utilizing their workforce development services again. Sixteen of the twenty signed on to participate in a “workforce development” program, within first two years of reestablishing relationship with Confidential .
• Worked closely with Project Management team to strategically identify and market two new programs: Succession Planning and Transformational Selling, which are now utilized regularly within the Confidential product line.

Confidential, Upper Saddle River, NJ

Publishers Representative/Associate Editor

Responsibilities:

• Responsible for overall marketing, editorial, & sales of Prentice Hall textbooks to faculty at various schools/universities within assigned territory. ed the “Circle of Excellence” pin for exceeding quota by $100,000.
• Named “Competitor of the Year” for the Eastern Region.
• Exceeded annual sales quota two years in a row (2005 & 2006).

Confidential, Chicago, IL

National Account Manager

Responsibilities:

• Responsible for increasing sales of assigned National Accounts consisting of 25 key accounts.
• Within the first 10 - months on the job increased overall territory sales by 21%. Percentage increase equated to a $460,000 increase within the total account package.
• Established & maintained relationships with buyers, purchasing officers, and other key personnel in order to optimize sales success within assigned territory.
• Provided current accounts with marketing/pricing programs available to them, based on prior year’s sales history, which allowed them to save a significant amount (100K -200K) of their purchasing budget that year.

Confidential, Minneapolis/ST. paul, MN

Pharmaceutical Hospital Representative

Responsibilities:

• Established relationships with various physician specialty groups to coordinate various Medical Programs, to promote 3M Pharmaceutical products to attendings, residents, fellows and faculty.
• Three of four teaching hospitals assigned to me ranked in the top 10 nationally for 9 out of 14-year tenure at Confidential .