SUMMARY:

• Reputation of patience, confidence, and the ability to problem - solve.
• Work with clients on determining requirements for applications.
• Train users at various skill levels.
• Support number of proprietary and commercial programs.
• Background ranges from traditional office to K-12 education to manufacturing environments.
• Personal motto: “I am here to make things better.

TECHNICAL SKILLS:

MicroSage & MiStar: Student Accounting, Finance and Human Resource modules

Horizon/SirsiDynix & Destiny/Follett: Media Center/Library program

Report Builder/Crystal Reports/SQL: Data extraction/3rd Party Report programs

CEO: Electronic Documentation Management system ADP (Automated Data Processing) - used for Payroll

Great Plains Accounting System: similar to Peachtree Skyline Accounting System

Novell: similar to Microsoft Active Directory

Microsoft Word: 2007/2010

Microsoft Excel: 2007/2010

Microsoft OS: 7/XP/98 Novell Administrator 4.11 certification

PROFESSIONAL EXPERIENCE:

Operations Specialist/Administrative Assistant

Confidential

Responsibilities:

• Plan and manage resources.
• Provide full administrative support for site, staff and associated units.
• Compile, process and analyze data based on research objectives and prepare reports.
• Collect and record project timesheets and produce periodic reports.
• Monitor project change requests, issues and risks.

Forensic Accountant/Analyst

Confidential

Responsibilities:

• Review old accounting files and analyze related data from multiple platforms.
• Compile data into spreadsheets and pull supporting documentation for audit trail.

Technical Operations Analyst

Confidential, Michigan

Responsibilities:

• Prepare client data and import into proprietary systems
• Manage and track status of client data processing within project schedule timeline
• Generate scheduled monthly, quarterly and yearly internal and external customer reports
• Document Management of report files on network for internal and external customers
• Prioritize, submit and monitor data processing tasks within proprietary systems
• Coordinate and execute functional, regression, user acceptance tests for system upgrades
• Perform testing on customer data for system upgrades

Testing and Customer Support

Confidential, Plymouth, Michigan

Responsibilities:

• Testing and Tech Support
• Test functionality using application GUI.
• Supplement and maintain existing test cases.
• Provide technical assistance with software and hardware to end-users.

Information Services Support Technician

Confidential, Royal Oak, Michigan

Responsibilities:

• Primary district-wide support for multiple systems including pupil accounting, HR and finance
• Assisted as needed with MSOffice applications and basic installations of software on workstations
• Support users via remote or on-site trouble-shooting of applications and equipment.
• Collaborated with personnel to provide optimum performance of software and equipment through review of procedures and system processes
• Created user accounts, assigned file permissions and provided password maintenance
• Systems and Data Management
• Created departmental reports using internal systems and third-party data extraction programs
• Maintained data consistency between primary student accounting and district grade book systems
• Coordinated import/export data functions between primary district database and external systems
• Responsible for managing, analyzing and developing district data
• Ensured applicable program updates were instituted; trouble-shot update issues
• Tested and confirmed data accuracy after application changes made per end-user requests or system updates
• Maintained data backup media, secondary backups and disaster recovery
• Worked with vendors to create file exchanges between primary (LINUX) and remote (WINDOWS) servers
• Documented trouble-ticket items using district IRM (Information Resource Manager) system
• Administered system security in conjunction with Technology and district policy
• Human Resources/Public Relations
• Promoted positive company image through client and internal personnel relations
• Daily interaction with employee, administrative and supervisory associates including briefing on new initiatives and teaching systems applications
• Assisted end-users in managing and utilizing district systems effectively
• Supervisory/Training
• Applied district strategic IT goals in planning program application, training and support
• Provided workplace orientation and handouts for new employees
• Provided training and instruction as needed on individual or group basis
• Problem-Solving/Project Management
• Modified student school identification badge to interface to with media center and food systems
• Created employee identification badge compatible with multiple district systems in response to security concerns.
• Badges were compatible with district timekeeping, media center and food service systems

Accounts Payable and Network Technician

Confidential, Southfield, Michigan

Responsibilities:

• A/P processor for property-management company for a complex of 4 buildings
• Novell system administrator and computer/printer support.

Executive Assistant

Confidential, Plymouth, Michigan

Responsibilities:

• Executive Administrative Assistant to President and Vice President
• Public and employee relations, building security, product research, payroll, and other duties as assigned.
• Payroll, Accounts Payable, Accounts Receivable and Cash Management
• Successfully motivated employees to respond to payroll deadlines
• Implemented and maintained 3-day turnaround from payroll delivery to invoice completion