Technical Account Manager Resume San Jose, CA - Hire IT People

SUMMARY

A results - oriented, self-motivated account manager with extensive experience in sales, project management, new product development, product launches, customer service, relationship building, cross-functional team leadership, contract management/renewal, and technology expertise. Excels in all aspects of deploying new products and services from contract negotiations through execution, including sales presentations, customer relations, and billing. Possesses a record of consistent achievement, sustained growth, and exceeding revenue goals. Additional skills:

PROFESSIONAL EXPERIENCE:

Technical Account Manager

Confidential, San Jose, CA

Launched and maintaining 4 top MSO partner accounts with 750,000 active customers.
Leading technical support for a Cloud based converged product suite that incorporated DAC/DNCS Accessibility, PPV, VOD, DVR, Caller ID, Gracenote and Rovi EPG, OTT Applications, including interfaces for both web and mobile devices.
Integrated ITIL support framework and Agile project management methodologies to meet SLAs and KPIs. Create and execute SOW agreements for new product launches and partner requests.
Drove the on boarding, launch, and growth of MSO partners, with nearly 100% increase in active customers over the last 3 years.

Sales and Technical Account Manager

Confidential

Executed three-year contract renewal with 98% of accounts with total value of $4,600,000.
Conducted annual revenue maintenance and growth within assigned affiliates, prospecting to new affiliates and exceeded annual revenue growth and sales goals by 10% over last three years.
Initiated upgrade to more efficient satellite delivery technology leveraging new compression standards that resulted in $20Million in cost savings.
Produced and presented new products and services proposals to operators as well as Confidential various trade and association meetings increasing sales and brand recognition.

New Product Deployment and Launch Manager

Confidential

Effectively managed cross-functional teams to meet aggressive deployment deadlines and decreased time to market by 25% on new launches
Led new system deployments and launched complex digital cable headend systems by managing vendors and internal teams to meet launch timelines.
Completed launch of digital cable products in 500 locations. Built customer-centric culture across HITS matrix of products.
Implemented the deployment of a national marketing interconnect system in 60 markets allowing cost savings, automation, and improved reporting.

HMS Support Engineer I&II

Confidential

Configured, maintained, and supported the Headend Management System, a windows based IP network, 1500 unique digital cable TV systems.
Handled the end to end system of gathering and processing of pay-per-view data from the digital settop boxes.
Presented 16 three-day digital cable seminars, with instruction on the digital infrastructure, bandwidth utilization and channel mapping, billing, and technical advancements for digital cable systems.
Provided 24x7x365 customer support and product management to cable operators in North America.

Technical Support Engineer

Confidential

Point of contact for engineering support of digital cable TV system allowing CATV systems to allow up to 10x more efficient use of plant bandwidth
Integrated remote addressability giving the ability to manage subscribers services from the central office
Subject matter expert on digital cable from origination, to customer premise equipment
Part of the support team that was recognized by American Cable Association for “Outstanding Customer Support.”