SUMMARY:

• Experienced technology professional with exceptional technical knowledge and more than 15 years of hands - on experience managing and guiding technical support and operation teams. Excellent communication and client relationship building skills, with demonstrated ability to institute process oriented and analytical solutions.

PROFESSIONAL EXPERIENCE:

Confidential

SystemAdmin

• Provided support for C-Suite Executive and End users.
• Administer and support the use of conference room and A/V equipment
• Experience using ServiceNow, Jira tracking ticketing systems
• Managed mobile devices iPhones, Android, Windows via MDM
• Support VPN - Citrix, Cisco Anywhere Connect
• Support Identity and Access tools like RSA SecurID
• Executed patch/image deployment tools, such as SCCM
• Create and managed user account, user groups, computer group and OU via Active directory
• Deployed PC’s to the organization
• Assisted users with connections, printing and password reset on AS\400 system
• Experience to Manage and Troubleshoot: Windows 7/8/10, Windows Server 08/12/16, Mac OS, Microsoft Office 365
• Providing Deskside and Remote Support with tools like LogMeIn, GoToAssist, TeamViewer, RDP or SCCM
• Desktop Administration: Microsoft Active Directory, Exchange Server, Windows XP/7/8/10, Mac OS X, Android, iOS, Blackberry, Microsoft Office 2010, 2013, 365
• Responsible for creating, support and maintenance network printer queues. Also responsible for network printer hardware maintenance such as firmware upgrade, parts replacement, and retire old equipment
• Experience with Antivirus tools: Symantec Antivirus, McAfee, Malwarebytes, RegEdit

Confidential

IT Administrator/PC Support Engineer

• Provided support for C-Suite Executive level members of the firm
• Responsible for Patch management, Deploying and monitoring windows updates via SCCM and Altiris
• Tested all Patch Management processes, to ensure timely implementation of Microsoft OS, Microsoft Office and Adobe Product Patches
• Experience on deploying and maintaining Images and deploying application software
• Experience with Microsoft Bitlocker Administration and Monitoring (MBAM)
• Configured and installed PGP and MS Bit Locker full disk encryption technologies
• Lead migration from PGP to MS Bitlocker
• Knowledge of Altiris Workflow for Transition projects from Altiris to SCCM
• Supported VMWARE Horizon View VDI solution
• Responded to request for technical support to Executives, Management and their Administrative Assistants
• Providing Daily and Weekly progress reports to upper management
• Attend weekly change control meetings

Confidential

Desktop Engineer

• Provide support for C-Suite Executive level members of the firm and their Administrative Assistants. Serve as a single point of contact to Executive Service professionals, communication and coordination for any technology issues, requests and questions senior management may have. This includes incidents/problems, requests and communications, standard or non-standard.
• Provide reliable and consistent 24x7x365 support for C-Suite Executive
• Experience implementing all software deployments and patching via SCCM 2012
• Experience with patch/image deployment tools, such as SCCM, Ghost
• Experience deploying PC’s to the organization
• Experience managing Active Directory Group Policies to configure all systems
• Experience developing test and deployment automation scripts and running audit reports to ensure that workstation patching is up to date throughout the enclave
• Lead the team responsible for in Windows 8.1, Windows 10, Windows XP to Windows 7, MS Office and Office 365 projects migration for Executive and entire user community.
• Working closely with Server and Infrastructure teams on major project in NYC head office.
• Experience setting up new hire account on Exchange server.
• Experience assisting users with connections, printing and password reset on AS\400 system
• Responsible for creating, support and maintenance network printer queues in NYC head office. Also responsible for network printer hardware maintenance such as firmware upgrade, parts replacement, and retire old equipment
• Manage technical support team to resolve issues with PC, MAC and Mobile devices for Confidential ’s on-site 2500+ employees; Windows XP/7, MAC, MS Office, Symantec, SCCM, Cisco Any Connect for remote in sessions, Adobe Suite, VMware session or any in-house application
• Working with vendors on resolving hardware, software, upgrade issue that can occur with not standard application company using, such as SAS, HP. Sales Force, TMetrix
• Use diagnostic tools for troubleshoot problems associates with network connectivity, in data center include but not limited activating/disable network ports
• Using Active Directory tool to manage GP, OU, users account, user groups, computer group, network printers, performed mailbox size.
• Coordinate and providing training for the team
• Working Knowledge of ITIL methodology

Confidential

Lead Desktop Support Specialist

• Managed installation and support of firm computers and related equipment for more 450+ nodes
• Supported customer with MS Office and Lotus Notes for enterprise email
• Was responsible for review, analysis, evaluation, consulting and implementation of new technology and services as a lead in support efforts
• Managed firm’s move to a new office location, included full data center, cabling, patching, network nodes and server setting up. Implementing new telephone Avaya system for customer in new office
• Set up AV conference rooms for firm meeting
• Used Ghost for creating company base standard image and deploy it
• Supported all local and network HP printer and Xerox Scanner

Confidential

Technicalsupport/AdministratorAssistant

• Provided support in migration Windows 95 to Windows XP, MS Office
• Configured and supported email client on MS Office 2003

Confidential

PC Consultant Technician

• Assisted with migration GroupWise to Lotus Notes, maintained system reporting status and resolved programs
• Managed Install and configuration of Novell clients, provide training and assistant in using Lotus Notes 5 for user
• Replace and upgrade hardware parts, upgrade computers, assisted in rollout of Windows 98 to Windows 2000
• Run test software for compatibility with Windows 2000, set up Enterprise Direct Dial up software for laptop