Help Desk Specialist-NMCI Resume

SUMMARY:

IT professional and Military Veteran that is consistently recognized for technical troubleshooting skills used to proficiently resolve technical issues.
Quickly learns and master’s new technology and open to work in different technology environments and platforms.
Eager to obtain a position as a team - player in an organization where I can maximize my customer-service experience in a challenging environment to achieve the corporation’s goals.

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Specialist-NMCI

Create Project tickets for server farm engineers in HPSM (HP Service manager). Review approve and update tickets while answering project questions.
Create CDRL contract packages (Data and AutoCAD drawing) for projects facilitating end of life cycle replacements and upgrades for data center equipment in Navy CONUS and OCONUS data centers. Submit contract packages to government for approval.
Facilitate ICCB (Infrastructure Change Control Board) meetings create agenda, minutes, monitor mail boxes for requests. Coordinate feedback and changes with design and data integrity teams.
Review project request forms (RFCs), complete request for change and post updates to Share Point.
Update Share Point project lifecycle report for weekly dissemination and Project manager meeting.
Manage pending project Database in MS Access, create reports, update equipment, project description and project status.

Confidential

Customer Service Representative/ Logistics specialist

Trained in the launching and recovery of over 150+ aircraft to protect American interests in the Middle East.
Trusted in the handling and use of classified/secret computers and equipment
Responsible for providing outstanding customer service to personnel during a 5-year refueling complex overhaul for the USS George Washington
Provided technical assistance and unit level training for superior leadership
Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports
Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents
Raised the quality and accuracy of performance, cost and parts data through improved maintenance management
Unloaded, unpacked, counted, segregated, palletized and stored incoming supplies and equipment
Simplified and standardized the collection and use of maintenance data

TECHNICAL SKILLS

Software/Systems: MS Office (Word, Excel, PowerPoint) MS Project, Mac OSX, Windows XP, 7, 10, HP Service manager

Languages: Some Knowledge of Basic JavaScript and HTML