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Desktop Support Resume

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Blue Bell, PA

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SUMMARY:

  • Designed and implemented Local Area Networks in business environments, using Ethernet and Broadband technologies.
  • Installed and configured such devices as access points, network printers and scanners.
  • Performed preventive maintenance, repaired and inventoried equipment, and maintained documentation of network topology.
  • Terminated, tested, and activated all networking devices.
  • Trained other personnel on network - implementation procedures for analysis and purchase.

TECHNICAL SKILLS:

  • MS Windows
  • Citrix
  • Virtual Machines
  • Network Printers
  • Laserjet
  • USB
  • Cable Modems
  • Routers

PROFESSIONAL EXPERIENCE:

Confidential, Blue Bell, PA

Desktop Support

Responsibilities:

  • Receive and scan to inventory new computer equipment for customer lease replacement and break fix tickets
  • Create repair tickets for damaged equipment using Service Now and Nexterna Clearview systems
  • Receive and scan to inventory returned customer equipment
  • Repair and reimage returned devices for redeployment
  • Scan out deployed equipment for inventory control
  • Scan and return end of lease equipment to vendor
  • Provide level 2 tech support for work-at-home and local customers at Confidential, PA, building 2 campus using Service Now ticket system.
  • Upgrade and lease replace customer laptops and desktops using SAL database. Build and Upgrade to Windows 7 and 10 operating systems using SCCM and SWM applications.
  • Install and customize business and web based applications.

Confidential, Blue Bell, PA

Desktop Support

Responsibilities:

  • Provide level 2 tech support for work-at-home and local customers at Confidential Blue Bell, PA, building 2 campus using Service Center ticket system.
  • Upgrade and lease replace customers’ laptops and desktops using SAL database, build and upgrade to Windows 7 operating system using SCCM and SWM applications, install and customize business and web based applications.
  • Contribute 15 hours per week on SPOC help desk taking incoming calls and providing support for Confidential and offshore customers.
  • Lead Tech on Meritain and American Health Holdings merger projects. Built and shipped devices to work-at-home customers and small site locations. Followed up with customers to set up and assist with VPN logon.
  • Lead Tech on Central Telework Windows 7 Lite upgrade project. Built and shipped upgraded devices to customers. Assisted customers and set up VPN logon. Received and inventoried customers’ old devices.
  • Lead Tech for Windows 7 upgrade project in Central Telework Support. Performed remote data backups on existing XP machines and restored data to new Windows 7 devices. Installed and tested customized business and web based applications. Built and shipped upgraded devices to customers. Assisted customers and set up VPN logon. Received and inventoried customers’ old devices.
  • Assisted with XP to Windows 7 Virtualization Project. Performed remote backups of customers’ data on XP devices, restored backup data and installed customer applications on new Windows 7 VM. Assisted customers with initial logon to Win 7 VM using Citrix ECANX.
  • Assist Team Lead with receiving, scanning and distributing incoming equipment using web based database. Scanning and preparing equipment for return to vendor.
  • Assist in training of new hires.

Confidential, Plymouth Meeting, PA

Computer Technician

Responsibilities:

  • Build computers and networking systems for business and home use.
  • Upgrade operating systems and hardware application software / firmware.
  • Convert older Wyse terminals to modern PC functionality with LED monitors using terminal software emulation.
  • Custom-configure hardware to specifications required for client systems and providing Help Desk support.
  • Determine / resolve problems with all installed hardware and user-added IBM hardware.

Confidential, Philadelphia, PA

Production Manager

Responsibilities:

  • Managed daily operations of a high-end custom photographic laboratory.

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