TECHNICAL SKILLS:

Software: Microsoft Office Suite 2016 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7, 8, and 10; System automation (with, SharePoint online, designer, Microsoft Flows, Microsoft Forms, Nintex forms installing drivers; basic HTML, blogs, and wikis; basic understanding of database and SQL; Skype conference bridge support; Azure AD; Dynamics basics; Beam Administration

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops; Dell desktops; Surface Tablet Configuration; HP printers; general computer builds and repairs; hardware installations and swaps; Beam Support;

Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi - Fi router, VOIP Phone configuration, firewall configuration and administration, monitoring/ mitigation), FortiGate, Cisco hardware, Stack management, Development network Design; Virtual environment configuration

Support: Helpdesk escalation and documentation on ticketing system, customer service support (email, phone, and in person) using Zendesk; SOP documentation, Zendesk

Development: SharePoint online site design (SharePoint designer, Forms, SharePoint built in controls); Side network design (safe development environment); HTML5, CCS coding basic; Workflow design (Microsoft Flows)

Management: O365 enterprise Account Access; Outlook (configuration, and mitigation), Internal and virtual network documentation; IT Employee/ Intern training

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

IT Administrator

• Daily organization, maintenance, and monitoring of over 150 computer units in a 300-personnel company using Zendesk, Pulseway, and Meraki to increase productivity in the company’s work flow
• Monitor and maintained operation of over 100 VOIP phone units in the corporate and sub offices to increase the standards off communication and productivity in the company
• Daily administration of over 300 personnel accounts housed in Microsoft office Azure and Microsoft office Suites to provide an exceptional information transfer platform in which the company’s main functions operation through
• Close over 15 IT related tickets each day to maintain good operational standing and functionality in the corporate office workstations
• Completed Daily supervisory task to assist with management of shop and its interns
• Attend meeting to represent the IT shop as it related to other functional working areas
• Emergency call response for off shop hours assistance.
• Site creations, with SharePoint online, and management (access, and configuration)
• Network Monitoring to maintain standard of the environment, and initiate innovations to the network to allow exceptional performance (Speed, access, and controlled points of entry) using Fortigate and Cisco equipment

Confidential, Arlington, VA

IT Support Technician

• Daily organization, maintenance, and monitoring of over 50 computer units in a 300-personnel company using Zendesk and Meraki to increase productivity in the company’s work flow
• Monitor and maintained operation of over 50 VOIP phone units in the corporate and sub offices to increase the standards off communication and productivity in the company
• Daily administration of over 300 personnel accounts housed in Microsoft office Azure and Microsoft office Suites to provide an exceptional information transfer platform in which the company’s main functions operate through
• Close over 10 IT related tickets each day to maintain good operational standing and functionality in the corporate office workstations
• Completed Daily supervisory task to assist with management of shop interns
• Attend meeting to represent the IT shop as it related to other functional working areas

Confidential, Arlington, VA

Help Desk/ Desktop Support/ Intern

• Daily organization, maintenance, and monitoring of over 50 computer units in a 300-personnel company using Zendesk and Meraki to increase productivity in the company’s work flow
• Monitor and maintained operation of over 50 VOIP phone units in the corporate and sub offices to increase the standards off communication and productivity in the company
• Daily administration of over 300 personnel accounts housed in Microsoft office Azure and Microsoft office Suites to provide an exceptional information transfer platform in which the company’s main functions operate through
• Close over 10 IT related tickets each day to maintain good operational standing and functionality in the corporate office workstations

Confidential, Washington, D.C.

Operations Manager

• Organized a staff of 30 employees daily by making normal rounds to consult staff members completing work in a reasonable amount of time to assure quality service in the club
• Assisted with monthly supplies orders by collecting numerical references in correlation to the normal order to maintain the materials needed for regular staff to complete tasks on time and efficiently
• Contributed 10 contract agreements to the monthly company goal of 55 agreements by “self-field marketing” to grow membership intake