SUMMARY:

• 18 years of information technology experience in systems engineering, Active Directory maintenance, and programming, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks
• Advanced knowledge in server and desktop operations
• Adept at relating to people at any level of business and management
• Team player, problem solver, and excellent communication skills
• Honorable Discharge from the Confidential

PROFESSIONAL EXPERIENCE:

IT Specialist

Confidential, VA

• Installed and configured server platforms, storage solutions, and enterprise management solutions
• Built, configured, and maintained Windows servers and desktops (Physical and Virtual)
• Operated and maintained the system/server infrastructure including patching, system upgrades, and backups
• Troubleshot escalated server, software, and hardware issues in order to return service as fast as possible and minimize downtime
• Conducted root cause analysis on system outages to determine the real or underlying cause of an incident in order to resolve and help prevent future recurrences
• Administered and maintain the Windows 2012 Active Directory architecture
• Managed Active Directory Federated Services, integrated DNS servers, and multi - master zones
• Monitored replication between domain controllers
• Supported requirements analysis, design efforts, engineering and maintenance (O&M)
• Utilized tools to analyze server/desktop performance and increase performance
• Created and maintained documentation for Standards of Procedure, Best Practices, and After Action Reports as needed
• Provided final level problem resolution support for all lower level tiers of support
• Acted as Team Lead to provide direction, instructions, and guidance to team members

Sr. Systems Engineer

Confidential

• Designed, developed, and maintained the Active Directory architecture
• Assisted in determining the best implementation method to enhance the current Windows 2003 Active Directory environment
• Worked closely with 844 th CG team to maintain continued support for the Active Directory architecture
• Acted as technical lead and provided technical training, coaching, and mentoring to other engineers
• Managed large scale project implementations and migrations
• Surveyed new technologies and service price trends and recommended changes to network architecture and topology as appropriate
• Established the necessary hardware and software infrastructure as necessary to support network applications including e-mail, file transfer, etc.
• Performed integration testing of new technologies
• Assessed impact of changes on the common operating environment
• Documented and built server applications for Microsoft Server 2000, 2003, and 2008
• Built and maintained server hardware and virtual servers
• Created Engineering Installation Plans, Technical Analysis and Cost Estimates, Standard Operating Procedures, Work Instructions, and other needed technical documents
• Acted as a final level problem determination support for operations personnel

Systems Engineer

Confidential

• Designed, developed, and maintained the Active Directory architecture
• Performed integration testing
• Assessed impact of changes on the common operating environment
• Assisted in determining the best implementation method to enhance the current Windows 2003 Active Directory environment
• Worked closely with 844 th CG team to maintain continued support for the Active Directory architecture
• Acted as technical lead and provided technical training, coaching, and mentoring to other engineers
• Documented and built server applications for Microsoft Server 2000, 2003, and 2008
• Coordinated Engineering Installation Plans, Technical Analysis and Cost Estimates, Standard Operating Procedures, Work Instructions, and other needed technical documents
• Provided Level IV Help Desk support via telephone or e-mail
• Promoted to lead company team members with timesheet submittal/approval, monthly reports, and annual evaluations

Project Engineer

Confidential

• Created a core operating system configuration set, which included the OS, patches, service packs, and core applications
• Maintained and updated the configuration set and image
• Maintained the integrity of the Active Directory structure and implemented Group Policies
• Ensured all hardware and software associated with the standard desktop functioned together without conflict
• Reviewed software and hardware for compliance with current policy and applicable security regulations
• Packaged software for deployment to the Headquarters Air Force (HAF)
• Provided Level IV Help Desk support via telephone or e-mail

Windows Migration Specialist

Confidential

• Supported a Windows 2000/XP environment
• Assisted in large scale desktop/laptop imaging and deployment
• Troubleshot software and hardware problems as required
• Assisted in software quality assurance and testing
• Assisted in migrating users to new OS release and hardware upgrades
• Participated in pilot launches, including review of proposed installation procedures and revising as required to in corporate lessons learned
• Performed all software backups, data transfers and configuration as required
• Worked independently in a business environment

Microcomputer Specialist

Confidential

• Tested IT computer equipment and related peripheral devices
• Provided information and basic training to customers on various application functions
• Identified, isolated, installed, and resolved operational problems related to user hardware and software, acted as a liaison between user and network support staff to resolve hardware and software failures and malfunctions, determined whether problem was system, hardware, software or operator related, and provided technical advice
• Researched and recommended viable system alternatives, products, and services to existing user configuration and tagged equipment for inventory and maintained delivery, installation and trouble call records
• IT hardware and software refresh, implementation, moves, adds and changes (MAC’s), maintenance, asset management and problem management, and resolution engineering
• Utilized working knowledge of palmtops, laptops, and associated peripheral devices

Customer Service Representative/PC Technician

Confidential

• Assisted with PC and peripheral device related problems
• Built, fixed, and upgraded PCs and other peripherals to meet customer needs
• Deployed and fully set up all MAC requests

Applications Developer

Confidential

• Promoted to direct teams of two to four programmers in the fulfillment of applications development project goals
• Programmed applications to access information systems
• Authored project documentation and user manuals
• Installed/upgraded software on server and client computers
• Worked jointly with clients to provide technical support and address necessary modifications
• Investigated and resolved computer software and hardware problems of users
• Additionally served as a supervisor, overseeing teams of Marines, holding accountability for training, scheduling, and instruction