Executive Technology Support (Contractor) Resume

SUMMARY:

Highly dedicated individual with an Associate Degree in Information Technology
Currently seeking a suitable and rewarding career with an esteemed organization that will offer good advancement potential, challenges and opportunities to increase my career growth
Quickly learn and master new technology; equally successful in both team and self - directed settings; and proficient in a range of computer systems, tools and testing methodologies
Experience supporting a 24/7 member and customer focused entity

TECHNICAL SKILLS:

Microsoft Windows OS, MAC OS
Peripheral devices such as printers, scanners, signature pads, and cameras
Microsoft technologies such as RemoteApp, Active Directory, Exchange Management
Mobile Technologies such as Mobile Iron
Citrix technologies such as XenApp and NetScaler
Cybersecurity concepts such as vulnerability and risk assessment, security controls, confidentiality and incident recovery
Email & Mobile devices such as Outlook, Lotus Notes, iPhone, iPad
Basic Knowledge of SQL
Install and configure database, Back-Ups and Recovery, Upgrading Troubleshooting, Security, Redo Logs, Auditing Oracle 11g/R2 on Linux and Windows
Maintenance of production database and development database which includes table spaces management, user creation, privileges, and roles
Automated hot backups using combination of incremental, differential and full RMAN backups
Maintaining archive data on appropriate storage devices
Assisting Change and Incident Managers with ticket escalation

PROFESSIONAL EXPERIENCE:

Confidential

Executive Technology Support (Contractor)

Use the 'Remedy’ ticketing system to track work and analyze reports to identify problem areas
Disseminate IT information to departmental staff
Hardware / Software installation, configuration and repair
Prepare laptops and equipment for mission travel
Setup video-conference, audio-visual equipment, and other electronic devices for presentations or conferences
Assist in departmental moves of IT hardware and communications
Train laptop users in remote access systems, such as SSL VPN, F5 Access and Webmail and Notes replication
Perform inventory management duties including, but not limited, IT hardware asset tracking, inventory checks and organizing storage areas
Maintain passwords, data integrity and file system security for computing environment
Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software
Recommend and implement upgrades on systems to ensure longevity
Assess functional needs to determine system purchase specifications
Assist in technical upgrading and maintaining of entire desktop systems
Support in testing and deployment of new applications and systems
Stage, image, and deploy hardware to the business as needed

Confidential

IT Application Support Specialist (Contractor)

Administer inquiries via ITSM and assign/ escalate tickets to designated teams
Install/ Uninstall Software via SCCM
Performs password administration and access support for Active Directory and a variety of internal systems and applications
Configures, maintains, troubleshoots and supports computer workstations, laptops, printers, mobile devices, phones and computer/telecommunications equipment
Developing process and project improvement practices for enterprise wide Windows 10 deployment

Confidential

IT Service Desk Analyst (Contractor)

As team lead, provides guidance to 6 team members and authors documentation for new processes and team training
Manages inquiries via CA Service Desk Manager and assigns/escalates tickets to appropriate teams
Performs password administration and access support for Active Directory, PeopleSoft and several internal/proprietary systems and applications

Confidential

Help Desk Support

Configure, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and another computer/telecommunications equipment
As a coordinator, administer inquiries via ITSM and assign / escalate tickets to designated teams
Install/ Uninstall Software via Active Directory and or SCCM
Performs password administration and access support for Active Directory and a variety of internal systems and applications.

Confidential

Member Services Representative

Follow established policies and procedures and perform a broad-range of member service duties in person, by mail, and/or by telephone
Promoted and recommended products of service
Successfully acquired and developed new member relations
Assisted with training of new employees and cross training of co-workers