Support Center Analyst Resume Cincinnati, Oh - Hire IT People

SUMMARY:

Seeking a PC Technician and/or Help Desk Support position within a progressive organization that will use my current education, certifications and career objectives to assist in information technology and computer networking enhancements; Possess in - depth knowledge of computer hardware and software installation and use complimented by excellent communication and customer service skills.

TECHNICAL SKILLS:

Windows operating systems including 2000, XP, Vista, Windows 2007
motherboards, modems, sound/video cards, networks cards, CD drives, floppy disks, circuit boards, memory and related peripheral devices
disk drives, network cards, hard drives and peripherals
Word, Excel, PowerPoint, Access, Internet Explorer
Linux fundamentals

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, Oh

Support Center Analyst

Responsibilities:

Provides remote technical support for various hardware and software applications across the enterprise
Provide technical support via phones and/or other media as required
Complete and document all calls in the form of Service Tickets through resolution
Escalate and monitor tickets through IS&S support layers to issue resolution
Analyze and determine magnitude of incident, and escalate to management any identified trends affecting our customers to reduce overall incidents to customers
Clearly communicate technical analysis and resolution through written documentation within knowledge base
Provided technical support on the following applications: Mainframe, Citrix, In Store Processor, PuTTY, TUNA, In Store Networking and Applications
Provide technical support for the following software applications: My eSchedule, Knowme, CAO, SPA, Chaintrack

Confidential, Cincinnati, OH

Secretary

Responsibilities: