Desktop & Mobility Support Specialist Resume

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Desktop & Mobility Support Specialist

Responsibilities:

Familiarity with the management of LUN/Cluster Storage volume using EMC Unisphere VNX
Create new server Virtual Machines in Shared Cluster Environment using Windows Server 2012 hardware
Administer/Manage Windows Server 2012 Updates within Hyper V/Failover Cluster Storage environment
Ensure that Windows Desktop and Laptops functioned correctly on a consistent basis
Provide support for local and networked Multifunction printers
Provide for 50+ internal and 100+ external users’ request for technical assistance in person via phone and remotely for Windows based machines (Laptops, Desktops, Smartphones (Android)) and Microsoft Office issues.
Perform Active Directory functions; Setting up network users’ accounts/permissions, reset passwords, unlock account(s)
Administer Group Policies via Group Policy Management console
Mobile Device Management using third party cloud solution SOTI MobiControl
Salesforce Management using Microsoft Dynamics CRM & mobile application Resco Mobile CRM
Basic user administrative tasks in Microsoft Dynamics GP
Image Windows workstations for user machines.

Confidential, Glen Mills, PA

Network Support Analyst

Responsibilities:

Completed successful migration of Windows XP 50+ Windows XP machines to Windows 7.
Managed Active Directory records within GPHA organization.
Assisted in the Installed, configured and managed 500+ VoIP telephone systems.
Assisted with the installation, configuration and upgrade of new pcs to work with NEXTGEN Healthcare system software.
Managed Group Policies, Print Networks, and Users Accounts
Troubleshooted internal users phone calls from offsite locations regarding Windows Desktop machines.