Desktop Support Analyst Resume
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Philadelphia, PA
PROFESSIONAL EXPERIENCE:
Desktop Support Analyst
Confidential, Philadelphia, PA
- Provide on - site Tier 2 and Tier 3 support for over 1200 end users daily
- Troubleshoot connectivity, and report complex issues to network engineers
- Perform diagnostics and troubleshooting of Windows OS
- Engage in equipment purchases and facilities build outs with project managers
- Provide user training and ongoing communication when technology changes occur
- Frequent travel to work sites throughout Philadelphia Metro Area
PC Deployment Technician
Confidential, Cherry Hill, NJ
- Lead field operations of Confidential ’s migration to EPIC Electronic Health Records System
- Performed quality assurance and control of inventory consisting of PCs, Printers, and MFPs
- Identified, evaluated, and recommend hardware and software that would be EPIC compliant.
- Performed troubleshooting for Windows 7 and 10 PCs.
- Created building layouts using Microsoft Visio
- Frequently traveled to work sites throughout Southern New Jersey
IT Intern
Confidential, Carlisle, PA
- Implemented technical permissions and policies using Windows Active Directory.
- Performed first and second level desktop support for Android smartphones, Windows laptops, desktops, and thin clients.
- Performed remote support alongside vendors regarding hardware and software troubleshooting.
- Conducted technology training of hardware and software to Sadler staff.
- Imaged software using Ghost.
- Networked with Shippensburg University alumni to increase fundraising to over $491,000 during the 2015 fiscal year.
TECHNICAL SKILLS
- Windows XP → 10 Active Directory eClinicalWorks Symantec Endpoint Protection
- Citrix Receiver Citrix XenApp Citrix XenDesktop Wyse Thin Clients
- Ghost SolarWinds Web Help Desk Microsoft Office
- Wyse Thin Clients End-User Support Troubleshooting MITEL (ShoreTel) Phone System
- Windows Server Android Avaya Phone System
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