SUMMARY:

• Highly skilled IT Production Support Engineer/Developer with many years of hands - on Financial Industry experience in production support, operational improvements and automation.
• 10+ years of current/recent experience in: Capital Market, Investment Data Warehousing, Portfolio Accounting, Pricing, Front Office Equity and Fixed Income Trading, etc.
• Consistent good performance with outstanding contribution to support team by delivering various automation tools for support operations (improving support efficiency and reducing the risk of system outages of production application) in various dynamic, fast-paced, Agile environments. Quick learner and team player.

TECHNICAL SKILLS:

Languages: Perl, Shell (Korn, C, Bash), Powershell, C/ESQLC/C++, COBOL, FORTRAN

Operating Systems: Linux, Unix, Windows

Databases:: Sybase, Oracle, and SQL Server

COTS Tools/ Software: Autosys, Informatica, ClearCase/Quest, Remedy, EaglePace, CharlesRiver, Quality Center, BladeLogic, SharePoint, Tuxedo, DCE/Encina, PVCS/CVS, Flux, Perforce

Learning/Training: Java/J2EE, Python, Webmethod, Actuate Reporting Tools

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Application Support/Developer

Responsibilities:

• Work in an Agile development/support environment with a team of business analysts and developers supporting CIDW used by BoA Front Office, Middle Office, Market Risk, and Finance groups/users for reporting end of day and intraday fixed income and derivative trading positions, and other financial data. Autosys, Perl, and Informatica are used for the ETL process.
• Responsible for developing and implementing automation tools for maintaining healthy application environments for developers, business analysts, support engineers across all environments (DEV/QA/UAT/PROD).
• Efforts have been focusing on streamlining and syncing File Systems, Autosys jobs, Database data for the environments.
• The automation is for maintaining a healthy environment for users to improve their work efficiency and turn-around time.
• Some big progresses have been made and the benefits of the effort are well recognized by the development and support teams.
• In addressing system weakness and reducing operational risk for the application, work with a senior architectural developer, developed an automatic process that allows all critical configurable values to be stored in database that data could be modified in a safe and controlled manner, instead of using flat files that people from different teams can access and change it.
• This will also mitigate the risks that could be caused by issue of segregation of duty.
• Modified and enhanced critical Perl infrastructure scripts for the applications.

Environment: Lunix, Oracle, Perl/Bash Shell Scripting, Autosys, Informatica

Confidential, Fairfax, Virginia

System Integration Specialist

Responsibilities:

• Worked for FIN Renewal Project to migrate the system from UNISYS/ALGOL based system to UNIX/C++ based system.
• Participated in the FATF16 and STD16 projects to meet changing global geopolitical and financial environments for delivering financial messages.
• Participated in build, package and integrate developed C++ based software. Performed integration testing.
• Developed automaton tools for message validation that improves operation efficiency greatly.
• Participated in support for System Integration environment.

Environment: HPUX, UNISYS, Oracle, Perl/Korn Shell/Tcl Scripting, C++, ClearCase, Quality Center

Confidential

Senior Production Support Engineer/Developer

Responsibilities:

• Participated in trading production support for various Front Office applications: Charles River, Research Management System, XIP/Portware, SpyderWeb/Vision, Leading Edge, Falcon, Cougar. UNIX, SQL Server, Perl/Korn Shell/Power Shell Scripting, Autosys, .Net, Informatica.and Sterling File Gateway
• Participated in production support for Eagle Pricing Center, Security Reference Manager, and Analytic Data Warehouse. UNIX, Oracle, Perl/Korn Shell/Power Shell Scripting, Autosys.
• Participated in a small production support team providing 24/7 on-call support for the above mentioned production applications.
• Participated in weekly production release for various GBS projects and enhancements.
• Responsible for system enhancement by fixing and enhancing existing Perl/Korn Shell scripts of batch jobs.
• Initiated and created various automated and monitoring utility tools for validating vendor files, monitoring Autosys job streams that improves support efficiency greatly as well as reduces the risk of system outage.
• Worked with the business partners in Investment and Compliance Groups and implemented automation solution for them.
• Participated in monthly Disaster Recovery (DR) testing and quarterly Business Continuity Management (BCM) discussion. Responsible for scripting for automating DR testing.
• Maintained support documents using MS SharePoint.

Environment: UNIX, Oracle, SQL Server, Perl/Korn Shell Scripting, Powershell, Autosys, Informatica, Sterling File Gateway

Confidential

Contractor/Developer

Responsibilities:

• Participated in the system support/enhancement for HiNet portfolio/fund accounting/reporting applications.
• Responsible for rapid development/modifications for Perl/Korn Shell scripts, Sybase Stored Procedures and Autosys batch job streams for various requests, system enhancements, bug fixing etc.
• Performed Data Analysis for addressing Production issues.

Environment: UNIX, Sybase, Perl/Korn Shell Scripting, Autosys

Confidential

Automation Tool Developer

Responsibilities:

• Responsible for design and development for various automation tools/scripts that have been heavily used within Confidential ’s Information Security Group. These tools improve operation efficiency dramatically by eliminating many manual procedures.
• Responsible for script design and development for extracting access data from Unix/Active Directory/Novell/ Window various system platforms, performing date correlations, producing and sending reports to users. The automation tools have been heavily used at Confidential for the following reviews: Monthly Privileged User Recertification (MPUR), Facilitated Security Audit (FSA), Annual Business Security Review (ABSR), System ID Data Acquisition and Processing (SDAP)
• Responsible for script enhancements based on business requests and provided execution support.
• Participated in the Full Life Cycle Development for project Reconciliation Database (RDB), which is a critical component of Modern Access Control (MAC), a new solution featuring next-generation identity and access management technology.
• Used BladeLogic for server security management and automation.
• Developed scripts for running on about 1500 Confidential servers for pulling Local UNIX data on each host: server, accounts, groups, permissions and mounting info for all files/directories/links, as well as data from sudoer files. Performance tuning for processing and parsing hundreds of GB files.

Environment: Intensive Korn Shell/Perl scripting as well as Sybase/Oracle/Udb SQL scripting, ClearCase.

Confidential

System Architect

Responsibilities:

• Participated in the architecting design for system integration and execution support for Confidential ’s large, complex financial application, Guaranty Asset and Guaranty Obligation (GA/GO) Valuation System, which was built in Shell/Perl scripts/Java/C++/Oracle/Abinitio/PVM (Parallel Virtual Machine).
• Responsible for system integration and support streaming development. Working with development team and business requirement teams, rapidly developed integration scripts to integrate and implement new components and functionalities for GA/GO.
• Worked with DBA and UNIX SA for improving system performance, DB/SQL performance tuning, filesystem and DB space management to streamline operations for processing huge (GB to TB) data volume.
• Developed various monitoring utility scripts, such as filesystem monitoring, real time blade check for 400+ Linux servers that are used for GA/GO executions, input/output file check, processing queue management etc.
• Contributed to the execution documentation including runbooks, tips for trouble shootings, issue resolutions,
• Working with various support groups and requirement teams, provided execution support and timely issue research and resolution.
• Managed support content/documents using MS SharePoint.

Environment: Rapid, intensive Korn Shell/Perl scripting, Oracle, Autosys etc.

Confidential

Developer & Production Support Analyst

Responsibilities:

• Worked for Confidential ( Confidential ) project, a migration project to migrate a tier-1 system, Capital Risk Management System (CRMS), to a system using both Oracle/Sybase with a new COTS Algorithmic software.
• Participated in rotational production on-call support for various servicing systems: Cash Manager, Fees and Penalties, Investment Account Manager, CashWeb, Note Tracking, MERS, MFCATS, ODI.
• Provided critical production issue research, hotline research/fixing/testing for the supported systems.
• Responsible for some development work for system enhancements, automation for some of these systems.
• As a Subject Matter Expert (SME) for Art Rules Engine, implemented enhancements for ERS Rules Engine.
• Designed/developed/deployed a Data Correction Utility (DCU) script that was used for executing various DB SQLs for production data corrections. The utility has been using across Production Support groups for many applications to meet SOX-Compliance.
• Initiated/Designed/developed/deployed monitoring utilities for servicing systems: monitoring network communication for production hosts, availability of production database servers, monitoring syslog and application logs etc.

Environment: Korn Shell/Perl scripting, C, Java, Oracle/Sybase/Db2, Autosys, Clear Case/Quest

Confidential

Responsibilities:

• Participated in the production support for Confidential ’s critical Tier-1 loan delivery System, Gold Connection for Delivery/Custodians (GCD/GCU), a system received up to 2 billions of home loans daily.
• Participated in GCD infrastructure/environment support, as well as Configured/built GCD servers in both production and test environments.
• Worked with business partners to identify customer’s requests, responsible for some major system developments/enhancements for handling subprime mortgage and critical hotline fixes in a timely manner.
• Initiated and developed some utilities for GCD, such as Purchased/Audit Loan Data Archiving/ Purging tool that benefited Confidential ’s clients by substantially improving GCD response performance. Also, developed an infrastructure-component-monitoring-paging utility to monitor all the GCD production hosts, DB servers and DCE/Encina application servers, so that these critical infrastructure components can be automatically monitored to minimize the chance of critical outages
• Contributed to the team’s effort for building Disaster Recovery procedures for GCD/GCU.
• Responsible for GCD monthly Phase 1 availability/performance report and quarterly OFHEO report.
• Other Miscellaneous responsibilities included: Provided LOE’s, Code Walk-through for various projects for Application Development Center. As a SME for GCD/TOB (Terms Of Business) edits/rules, provided inputs for the analysis and design for Loan Selling System, which is the Confidential ’s web based load delivery system.

Environment: C/ESQLC coding, Korn Shell/Perl Scripting, Sybase SQL/Procedures coding, Autosys, Clear Case/Quest, DCE/ENCINA

Confidential

Consulting Software Engineer

Responsibilities:

• Responsible for the production support for the Accounting Subsystem of Confidential trading system. Provided daily and monthly production support, EOM testing, troubleshooting, and report reconciliation.
• Participated in system enhancement and fixing bugs. Responsible for technical design, coding, testing for new Everest 2/INNET project in which new enhancements/functionalities needed to be added into the system to cover Exxon business needs after the Exxon/Mobil merge.

Environment: UNIX, Sybase, C Shell/Perl, Sybase Stored Procedures, Passport, Autosys

Confidential

Software Engineer

Responsibilities:

• Participated in the full life cycle development for Direct Post billing system. Work involved detail technical design, documentation, coding, writing test plan and preparing test data, unit/system/integration testing.
• Participated in the production support for Local Billing Profile billing system that is a billing system running in production.

Environment: Oracle, C, Pro*C, PL/SQL, COBOL, UNIX

Confidential

Software Engineer

Responsibilities:

• Participated in the conversion coding and testing for the FSS Automated Distribution Network System.
• The project was converting the system from Mainframe to UNIX Client/Server using Sybase/Microfocus Cobol ESQL, UNIX.