PROFESSIONAL SUMMARY:

Over 4+ years of experience in the field of IT majorly concentrated in Software Asset Management (SAM), Procurement, Service Now, SharePoint, Ariba, SAP ERP.Asset Tracing, Procurement, IT Procurement, SAP ERP, Customer Service, IT Service Management, Inventory Management, Inventory Analysis, Inventory Control, Purchasing, Contract Management, Computer Hardware, Vendor Management, Business Analysis, Process Improvement, Account Management, Compliance Management, Enterprise Software, Project Management, IT Strategy, Business Process Improvement, Cloud Computing, Consulting, Queue Management and Incident Management.

TECHNICAL SKILLS:

• Service Now
• MS Access
• Visio
• MS Office Suite
• MS - Outlook
• Share Point
• Insight License Advisor
• Ariba
• Confidential and Knowledge on Flexera.

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

IT Asset Management Specialist

Responsibilities:

• Supporting the full life cycle of Asset Management for the Security and Exchange Commission Information Technology Department Contract.
• Responsibilities included managing the shipping and receiving of assets to regional offices commission wide.
• Monitoring performance of SAM processes in ServiceNow.
• Engaging Vendor Manager, Product Managers, Application Managers and Engineers to help collect, organize, and manage their licensed software assets.
• Organizing and analyzes purchase information to establish an accurate and complete summary of license entitlements in repository.
• Reconciling those entitlements (based upon Product Use Rights, rules, allowances, etc. they embody) with software inventory information (Install Position) to produce a compliance summary (Gap Analysis).
• Process CDW license invoice report and international (BI) report daily and record licenses in SharePoint.
• Create and deliver ITAM solutions for customer requirements on the ServiceNow platform following industry best practices and standards.
• Track equipment which are missing through SSCM Host and update accordingly on ServiceNow
• Provided monthly reports to management illustrating the statistics of the shipping and receiving guidelines based on contract obligations.
• Implemented new shipping and receiving procedures to improve turnaround time and customer service.
• Responsible for managing four different storage offices and one remote storage facility.
• Worked with client software tool, the Configuration Management Database (CMDB), to maintain customer asset management system.
• Provided time estimates to management for project related tasks.
• Conducted periodic inventory checks and reconciled differences between discovered assets and owned assets Made configuration changes to the Asset Management application: modified lists, defined roles and customized reports.
• Tracked asset activity to include requisition dates and transaction histories.
• Review Request Center tickets called Software Request Consultations (SRC)
• Act as level 1 support to respond to client questions.
• If question matches to scripted answer, provide scripted response to SRC
• If question does fit matrix, research question to determine response.
• Respond to client and close SRC Ticket.
• If response cannot be determined move to Level 2support.
• Queue Manager for eSAM Dissemination of Request Center tickets to appropriate team (SW License, Software Request Consultations and License Purchase).
• Handling Order.
• Confirmation emails and storing in Software Definitive Library.
• Identifying the process defects and reporting it to the Business Analytics team.
• Incident Management Single Point of Contact for eSAM to manage Incidents reported in Peregrine Service center.
• Liaising with Procurement team to integrate software in ePurchase Catalogs.
• Process Documentation and scheduling training with vendors for products updates.
• Conduct trainings to new hires, handle Group emails.

Confidential, Dallas, TX

Software Asset Management Analyst

Responsibilities:

• Became familiar with 3rd party software offerings from multiple companies which included Microsoft, Adobe, Autodesk, and RedHat.
• Researched software licensing models, product use rights and licensing metrics and entitlements for vendor-published desktop and Server software assets.
• Responded to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information.
• Have maintained the lifecycle and applicable asset information for new, changed, and retired software packages and application.
• Generated Reports and reconciliation results in support of software maintenance renewals and true-ups.
• Supported the complete asset lifecycle processes including requirements planning, order fulfillment, invoice management, capitalization, change management, and disposition. Researched software licensing models, use rights and licensing metrics and entitlements for vendor-published desktop and Server software assets.
• Researched business’ needs for upgrade protection on selected products by ensuring maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration.
• Managed Vendors portals for license procurement with which Confidential has signed Enterprise License Agreement (ELA) - Microsoft, Embarcadero, Adobe, Attachmate, Infragistics.
• Knowledge of software license compliance and contracting laws and procurement procedures.
• Familiarity with Technical or Datacenter Environments essential (Hardware, Software and Support Programs).
• Procurement of licenses via ePurchase through Ariba by obtaining quotes from Value Added Reseller’s (Software House International and En pointe Technologies).
• Managing Software License Requests via Request Center by obtaining license key.
• Safekeeping of Software Licenses in Software Definitive Library.
• Review Request Center tickets called Software Request Consultations (SRC) and responding to clients with their queries related to software licensing and software integration.
• Working closely with Structure, Engineering Board and Architecture Lead (SEAL) to ensure the software is approved in accordance with compliance.
• Validating with LOB’s Software Asset Managers whether the users have a duly-purchased new use license to use the software.
• Liaising with Procurement team to integrate software in ePurchase Catalogs.
• Process documentation and Scheduling training with vendors for products updates.

Confidential, Boston, MA

Software Asset Management Analyst

Responsibilities:

• Handling and assigning service request for software license and consultation on various queries related to software’s.
• Procuring licenses by raising purchase requisition in Ariba and following up with vendors for license keys/ physical media.
• To handle team and ensure deliverables are completed within targeted time lines.
• To provide the trending information to the management.
• To work on process automation.
• Ensuring software compliance by working closely with ISG team
• Analyzing the licensing terms of OpenSource/ Freeware’s and adding it to the pre-approved Freeware’s list.
• Performing reconciliation by comparing LANDesk report with entitlements.
• Harvesting the unused licenses and procuring/ uninstalling the over entitlements.
• Preparing process documentation of Standard Operating Procedure.
• Managing the license database for safekeeping and re-use.
• Educating the End User’s on SAM policies by circulating timely emails to the user.
• Restricting the unauthorized software’s by implementing SRP.
• Pull Usage / Metering reports and compare to installation information to provide LOB’s with opportunities (potential Saves).
• Manage the inventories associated with Harvesting·
• Pull reports to provide trending information.
• Working closely with Structure, Engineering and Architecture Lead (SEAL) to ensure the software is approved in SEAL and in accordance with compliance.
• Validating with LOB’s Software Asset Managers whether the users have a duly-purchased new use license to use the software.
• Liaising with Architecture Leads, to integrate correct software deployed in environment.

Confidential

Asset Management Analyst

Responsibilities:

• Provide analysis of the software data that can be used to drive key business decisions.
• Collect and maintain accurate Software Licensing information in repositories to address budgeting, software compliance & inventory, contracts, and cost.
• Work with the Sr. Software Contract Analyst and Legal to interpret software agreements, determine use rights and provide key terms and conditions summaries. Ensure compliance by comparing current and future usage plans with those rights.
• Assist in resolving non-compliance issues. Ensure existing and planned future usage complies with the use rights.
• Manage Enterprise License true-up & reconciliation.
• Provide support during software publisher audits. Assist with dispute resolution. Recommend audit defense initiatives.
• Provide impact assessments on all pending or potential architectural changes, outlining incremental license or maintenance costs due to change and pinpointing any potential cost mitigation opportunities based on license use metrics or product use changes
• Track and ensure notice periods are met for changes and cancellations. Identify savings opportunities through software re-harvesting and license optimization
• Respond to requests from Software Owners, end users, managers, developers, and team members for specific IT Software Asset Management information.
• Stays informed of new and updated software license models and options for key vendor products
• Actively assesses risk and cost take out opportunities and makes recommendations to Software Owners and Software Asset Management leadership to optimize the software asset portfolio.