Desktop Support Resume
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TECHNICAL SKILLS:
- Windows XP, Windows Vista, Windows 7, OSX El Capitan, and OSX Sierra
- ServiceNow, Request, EURC, and Vulcan
- Inventory System/Management
- PCs imaging and configuration
- Basic printer support: Replacing consumable and install print drivers
- Remote System: Bomgar
- Network Cabling and Rack Installation
- Large IMAC (Install, Move, Add, Change)
- Active Directory Tool
- Desktop and laptop hardware support
PROFESSIONAL EXPERIENCE:
Confidential
Desktop Support
Responsibilities:
- Provide onsite PC hardware support.
- Image and configure Windows and Apple devices to user.
- Inventory management.
- Installation of software.
- Break/Fix for PCs devices.
- Supervise and training of interns.
- Password resetting for users
Confidential
Desktop Support
Responsibilities:
- Provide onsite PC hardware support.
- Image and configure device to user.
- Hard Drive Wiping.
- Troubleshoot devices, order and replace damaged or defective parts when required.
- Replace printer consumable like toners and fuser.
Confidential
Field Solution | Windows 7 Deployment Tech
Responsibilities:
- Migrated client from Windows XP to Windows 7.
- User acceptance testing of software and hardware in the Windows XP and Windows 7 environment.
- Reported findings and provided solutions alongside the build team to ensure all clients were running on Windows 7.
- Provided desktop support, training and instruction during the migration to Windows 7.
- Provided remote support for telecommuter.
- Imaged over 6000 devices to Windows 7 upon project completion.
Confidential
Cable/ Desktop Technician
Responsibilities:
- Installed network cabling for our client’s new facilities using Cate5; installed networking racks, and patch panels; dressed and terminated the ends of the cable.
- Tested and verified correct installation using a cable analyzer; resolved any reported issues.
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