PROFESSIONAL SUMMARY:

• Over 12+ year’s as a Desktop Support / Administrator. Experience with Microsoft Windows Workstation and Server Operating Systems (Windows 7,8,10 Server 2008R2, Server 2012, Server 2012R2).
• Operational understanding of Active Directory, including GPOs, logon scripts, OU structure and security groups.
• Critical thinking skills and technical troubleshooting utilizing available resources.
• Ability to analyze system failures to minimize outages and interruptions.
• Scripting experience utilizing Windows Powershell
• Exchange, SharePoint, Lync, Skype, Domino, and IIS Web Services,
• Software: Active Directory, Exchange, Lotus Notes, GroupWise, Novell, SendMail, Altiris, Quest Software Suite, POP3, VMware, MS Office Suite, Ghost, McAfee, Acronis, Office 365 Backup Exec 11d, 12, Microsoft Powershell

TECHNICAL SKILLS:

Hardware: Desktops, Laptops, Server hardware, Blade hardware, LAN, SAN, SME, Cisco, Firewall, Blackberry

Operating Systems: Windows 2000/2003/ 2008 Server, Blackberry Enterprise Server, Windows 9x/2000/XP, 7, 10, 8.1

Other: DNS (BIND & Windows Based), WINS, TCP/IP, SAP / ERP, VPN, LAN / WAN, ITIL, Remote desktop connectivity applications RDP, pcAnywhere, LANDesk, Service Desk, Office 365 Sharepoint Foundation 2010, VNC, AirWatch MDM

WORK HISTORY:

Confidential

IT Coordinator

Responsibilities:

• Worked closely with IT vendors and technicians internally and externally, to set expectations, maintain budgets, and meet requirements to complete projects timely
• Reduced ticket volume by 75% using HEAT Ticketing system. Through implementing an efficient ticket generation system
• Led end to end IT support (including maintenance, upgrades, troubleshooting, and end user for hardware (peripherals, servers, networking)
• Supported users remotely on a daily basis and troubleshot wireless devices, hardware and other peripherals.
• Managed and configured Windows Advanced Server and Windows 7 Professional Environments,
• Understands the importance of interpersonal communication and how to work with end users to understand their technical needs and issues.
• Assisted in building strong I.T. network for the organization
• Responsible for the inventory, installation, and configuration of all IT Infrastructure equipment: Dell & HP desktops and laptops, Company's Mobil Devices, Cisco Routers
• Monitored/worked and assigned trouble tickets within IT Helpdesk
• Created and deleted user accounts in company directories; updated and maintained the project's phone directory
• Administered and managed the preventive and correction services for printers, both at site and various office locations

IT CONSULTANT

Confidential

Responsibilities:

• Troubleshoot AD, Exchange 2003, Blackberry Server and Netware 5.x issues.
• Respond to 2nd and 3rd tier requests for AD and Exchange issues.
• Made preventive assessments of networks, computers and servers in order to tune for efficiency.
• Researched, tested and implemented new technologies.
• Maintained and managed company VOIP phone system.
• Served as a liaison between IT and business groups.
• Acted as primary point of contact for employees and customers in support of technical issues.
• Supported, monitored tested and performed troubleshooting on hardware and software problems pertaining to all hardware and software systems.
• Installed configured and troubleshoot desktop & laptop systems, workstations, servers from, Lenovo, Dell, and HP.
• Provided end user support for LAN and WAN based applications.
• Managed the deployment, maintenance, support and upgrade of desktop PC’s, hardware software, operating systems and distributed printers.
• Vendor negotiation.
• Computer, Server, IT equipment procurement.
• Troubleshot and resolved major and minor computer hardware and software issues.
• Installed, maintained, and repaired all computers and related hardware; install software.
• Ensure that repairs to equipment were handled in a timely manner.
• Assisted users to resolve technical problems, restored data, transferred data as necessary.

DESKTOP SUPPORT

Confidential

Responsibilities:

• Active Directory Administration
• Application Deployment Administration
• Application Packaging
• Used SCCM 2007 to deploy the application and tested the application on client machine
• Modifying in - house Legacy Application for Win-7 compatibility
• Asset Management
• Develop/Maintain OS Deployments
• Network Administration
• Folder Security
• Help Desk Management
• Ghost Server Administration
• Infocenter Screen Administration
• Intranet Page Administration
• Lab Support
• Managed Print Services
• New Technology Consultant
• Patch Management
• Script Development
• Service Request Management
• SharePoint Development/Administration
• Trend Micro AntiVirus Administration
• WebEx Administration
• Wufoo Form Development/Administration
• Office 365 Administration and Setup

TECHNICAL TRAINER

Confidential

Responsibilities:

• Program in Retail Supply (Warehouse) deployment team member as an Confidential Warehouse and / or Materiel Management Automated Logistics Instructor.
• Facilitator for New Equipment (NET) for units migrating from the STAMIS system to Confidential - Confidential .
• Duties also included site preparation, aiding units in data cleansing and data validation, and providing over- the- shoulder support.
• Assisted in the creation and sustainment of Confidential - Confidential materials.

DESKTOP SUPPORT

Confidential

Responsibilities:

• Responsible for network administration of the local network, Ghost imaged machines utilizing Win PE, remote imaging from USB devices, Windows Deployment Services, Symantec Ghost with
• Managed Active Directory for the local office, managed and coordinated all Dell warranty repairs, assisted with the build of Citrix servers for connection to Warehouse Management System.
• Responsible for all documentation and editing of technical procedures and software loads, planned new PMLIS network for new facility, implemented IDS Retina Scanner, CISCO Firewall,
• Updated network security to be compliant with STIGS, implemented Backup Recovery plan utilizing Symantec Back-up EXEC, disaster recovery planning and employee .
• Provided administration and support for Office 365 Exchange, Outlook, Blackberry, Active Directory, Lync, related issues.
• Professionally dealt with and communicated with the end users on a daily basic.
• Managed Outlook 2003/.2007/2010 Public folders access and Set Access Permission for mailbox calendar, system recycle bin, and storage space allocation

DESKTOP SUPPORT

Confidential

Responsibilities:

• Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support).
• Supported server, network and desktop hardware, software and applications.
• Performed technology needs analysis.
• Rolled out hardware and software to ensure optimal deployment of resources.
• Planned, implemented, and supported the network and computing infrastructure plan
• Creating and managing user and computer accounts, security groups, and application-specific data, all of which are stored in Active Directory.
• Modification of Group Policy settings to affect the configuration state of member computers.
• Creation of user accounts and modification of group s
• Managing the following Active Directory content: User accounts Computer accounts
• Creation and maintenance of Active Directory configuration data.
• Adding a domain controller to a child domain
• Associating a new subnet to a site
• Adding and removing domain controllers.
• Managing and monitoring replication.
• Ensuring the proper assignment and configuration of operations master roles.
• Performing regular backups of the directory database.
• Configuring forest-wide Lightweight Directory Access Protocol (LDAP) settings.