SUMMARY:

• Knowledgeable and Experienced Desktop Support\System Administrator seeking to assist organization in reaching long term goals by implementing a safe and secure computing environment by utilizing both personal experience and manufacturer Best Practices and procedures.

TECHNICAL SKILLS:

Operating Systems: OS X 10.4 to 10.13, Windows 7,8,10, Windows Server, Linux, Red Hat

Networking Topologies/Protocols: LAN, WAN, TCP/IP, WINS, DHCP, DNS, NFS, SAMBA, Active Directory, ISDN, DSL, T1 and T3

Network & Software Application: AppleTalk, Apple script, Apple Remote Desktop, JAMF Software Server, JAMF Distribution Server, SCCM, Cisco, SQL 6.5, 7.0 & 2000, Exchange, Office 365, z/OS, NetView, Active Directory, SAP, Arbor, Ghost, Retrospect, Legato, Netbackup, Timbuktu, Proxy funk Software, VNC, Ghost, Nortel, PKI, Entrust, Check Point VPN - 1/ Fire Wall-1 NG, Citrix (Program Neighbor Client/ ICA Client), MS Office 365, Picture Publisher, Delrine Formflow, PeopleSoft, OnNet, AutoCAD 04-05, Adobe, InDesign, Image Ready, NetWare Management System, Openview, NetView, HUBView, CiscoWorks, NAS Devices, ARC serve System Backup - Cheyenne Software, Maynard Tape Backup for Windows, LogMeIn, TeamViewer, SMS, Remedy, Heat, Service Desk

Hardware: Various printers, scanners and copiers, NIC, interface cards, modems, SCSI-Cards, Laptop,, iPhone, Samsung, Dell, IBM, HP, Toshiba, Cisco, NetGear

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Executive Support/ Tier II

Responsibilities:

• Lead Executive Support for C-Level executives, Directors, SVP’s & VP’s and their Executive Assistants.
• Supported VIP Executives with travel policies.
• Provided OS, application, hardware, and VoIP support for on-site and remote access users.
• Ensure seamless employee on-boarding and off-boarding, including account setup and directory maintenance.
• Performs as a senior level technical specialist, diagnostician responsible for troubleshooting Macs, PCs, laptops, Printers, and Smart devices.
• Supported and troubleshot Microsoft Office 2010, 2013, and Office 365
• Special Project work (Network Cut over & Offsite setups)
• Performed Windows 10 Migrations \ backing up and Data Transfer.
• Worked with Mac OSX
• Used Active Directory to manage user accounts.

Confidential, Washington, DC

Lead Executive Support/ Tier II

Responsibilities:

• Lead Support for Executive Office (local and global), which included the Board of Directors, CIO, COO, CFO, chief of staffs, and their Executive Assistants.
• Provided Tier II desktop support for over 300 users which includes Offsite locations.
• Performs as a senior level technical specialist, diagnostician responsible for troubleshooting, problem solving, and maintaining corporate desktops and other small systems.
• Configured, installed and provided technical support for Macs, PCs, laptops, Blackberry’s, printers, and other Smart devices.
• Supported and troubleshot Microsoft Office 2010, 2013, and Office 365
• Special Project work (Network Cut Over, Mobile Command Setup & Offsite setups)
• Performed Windows 7 Migrations \ Backup and Data Transfer using Ghost & Carbon Copy.
• Including networking, Backup, and system specification.
• Worked with Mac OSX 10.8-10.12
• Used Active Directory to manage user accounts

Confidential, Washington, DC

IT Technician Tier II \ Audio Visual Tech/ Executive Support

Responsibilities:

• Provided support to NBC’s Executive Office, White House Staff, Pentagon Staff, Senate Staff and Local staff.
• Configured, installed and provided technical support for Macs, PCs, laptops, Blackberry’s, printers, and other Smart devices.
• Conducted training sessions on use of audiovisual materials and on operation of presentation equipment.
• Responsible for distribution of audio and video equipment, and perform upgrades and maintenance.
• Performed PC/Macintosh desktop support; this includes sole responsibility for all Macs
• Including networking, Backup, and system specification.
• Worked with Mac OSX 10.3-10.6 versions: Tiger, Panther, Leopard & Snow Leopard
• Perform minor repairs and cleaning of audio and video equipment.
• Provided support for entire enterprise, including Citrix Access Gateway, Microsoft Exchange & BlackBerry Enterprise Server.
• Used Carbon Copy to Image new and used Mac’s, Used disk utility and Time Machine to backup system.
• Provided support for Video Conference Logistics and Pre-testing.
• Monitored incoming and outgoing video and sound feeds to ensure quality, and notify directors of any possible problems.
• Worked on special offsite teams to setup networks and supported all technical needs (Beijing Olympics, Democratic National Convention, Republican National Convention, Presidential Ina)
• Responsible for ordering, inventory and tracking of all software/hardware devices
• Used Active Directory to manage user accounts

Confidential

IT Technician Tier II

Responsibilities:

• Provided Tier II desktop support for over 300 users which included directly support for the Executive Office
• Set up and managed account through Active Directory using BES Administration (Blackberry Enterprise Server 4.1)
• Deployed and maintained network protocol configurations of TCP/IP, DNS, WINS, FTP and DHCP.
• Configured, installed and provided PC, laptop, BlackBerry, printer, and other peripheral device support.
• Provided Windows XP, Office 2003, Exchange and BlackBerry Enterprise Server support.
• Utilized Symantec Ghost products to image desktops and servers.

Confidential, Arlington VA

EO Senior IT Technician

Responsibilities:

• Lead Support for Executive Office (local and global), which included the CEO, COO, CFO and their Executive Assistants
• Performed Mac and PC support.
• Configured, install and trouble-shoots Mac, PCs, laptops, blackberries, printers, and other devices.
• Extensive working knowledge of NT/ 2000/ XP/ Mac OS X Tiger/ Leopard and operating systems to include LAN networking, TCP/IP configuration, software and hardware and database technologies.
• Specialized in networking and technical support for Apple OS X and Microsoft Windows operating environments.
• Coordinated all technical support for Executive and Corporate Events.
• Managed and Supplied all Technical Assets Deployed to Executive Staff.
• Provided support for Video Conference Logistics and Pre-testing. (Cisco VoIP & PolyCom)
• Conducted training sessions on use of audiovisual materials and on operation of presentation equipment
• Perform minor repairs and cleaning of audio and video equipment.
• Installed, upgraded and configured network users, user's environment network printing, directory structures, rights, security, software routers, terminal, wiring and network management tool.
• Configure, install, troubleshoot and assist users on a variety of applications such as Microsoft Office 2003 Visio, Project, Info Path as well as custom applications
• Resolved technical issues at administrative level.

Confidential, Washington, DC

Desktop Support Analyst (Tier II AD Migration)

Responsibilities:

• Lead Support for Executive Users.
• Provided Tier II Domain support using Windows Active Directory 2003.
• Configure, install and trouble-shoot PCs, laptops, blackberries, palm pilots, printers, and other devices.
• Resolved technical issues at administrative level.