Help Desk Specialist Resume Washington, DC - Hire IT People

COMPUTER SKILLS:

User Support and Training
Troubleshooting
Familiar with SQL Database
Microsoft Office Suite Applications: Word, Excel, PowerPoint, Publisher, Outlook

EXPERIENCE:

Help Desk Specialist

Confidential, Washington, DC

Responsibilities:

Provide excellent customer service in order to resolve computer issues
Analyzes problems and determines the most effective methods of resolution
Troubleshoot and resolve end - users hardware and software related problems
Troubleshoot and resolve basic network and server problems for end-users
Respond to resquest either in person, over the phone, or electronically
Log all customer request in Heat call logging system for future reference
Install and repair computer hardware and software
Wipe and re-image laptops for users
Assist users in bypassing the McAfee Drive Encryption screen using the administrative functions
Use Active Directory to monitor users accounts, reset passwords, and add computers to the domain
Maintain inventory of all hardware and software
Train users in Microsoft Office Suite

Customer Service Representative

Confidential, McLean, VA

Responsibilities:

Salesperson

Confidential, McLean, VA

Responsibilities:

Greeting customers in a professional manner
Set and achieve personal sale goals as well as goals set for the team
Build customer relationships by providing excellent customer service, opening fashion rewards accounts, following up on purchases, and suggesting new merchandise
Stay updated on new fashion and product knowledge to act as an expert for the customer
Complete daily department tasks including stock floor, re-merchandising, price markdowns, merchandise transfers, and light cleaning

Administrative Assistant

Confidential, Richmond, VA

Responsibilities:

Facility Supervisor

Confidential, Richmond, VA

Responsibilities:

Provided excellent customer service and adhering to all Recreational Sports guidelines while acting in a professional manner
Assisted in the development and implementation of facility operations staff training programs
Attended regular Facility Supervisor meetings
Lead by example and direct student staff as needed in assisting patrons
Tracked and enforce safety regulations
Processed memberships for new patrons
Trained 10 new hires

Office Automation Clerk

Confidential, Washington, DC

Responsibilities:

Operated office machines, such as photocopiers and scanners, fax machines, voice mail systems, and computers to produce a variety of documents
Used basic functions of office automation word processing software and electronic mail to create, copy, edit, and print a variety of standardized documents
Compiled, copied, sorted, and filed records of office activities
Prepared a variety of standardized documents from rough draft to final project and oral instructions
Processed incoming mail
Received and directed telephone calls or visitors