Customer Service Rep. Resume Bellmead, TX - Hire IT People

SUMMARY:

Completed classes in computer networks, network management, integrated software applications, data structures, software engineering, web page design, and cyber security
Recognized for excellent communication in resolving computer related problems / customer support
Proficient in computer applications: Microsoft Office computer programs, web - based applications, scan tools, and commercial-off-the-shelf (COTS) programs
Knowledge of web technologies, protocols, tools, streaming video platforms, testing/verification skills
Bilingual: fluent English and Spanish. Excellent data entry skills - 95 WPM

WORK EXPERIENCE:

Customer Service Rep.

Confidential, Bellmead, TX

Responsibilities:

Customer Service Rep.

Confidential, Waco, TX

Responsibilities:

Called medical facilities to order medical records for processing
Able to thoroughly search for provider or patient info when needed for confirmation
Requested sensitive info for processing under HIPAA regulations
Utilized computer and phone systems together for optimal service

Date Entry Specialist

Confidential, Waco, TX

Responsibilities:

Customer Service Rep.

Confidential, Bellmead, TX

Responsibilities:

Customer Service Rep.

Confidential, McGregor, TX

Responsibilities:

Participated in multiple training sessions
Able to understand medical, pharmaceutical, and billing terminology to assist customers
Learned to operate phone system and unique software quickly and efficiently

Auto Tech/Admin

Confidential, Fairbanks, AK

Responsibilities:

Able to be placed anywhere from the computer lab to the customer service desk.
Front desk attendant and assistant
Setting up and installing computers, laptops, workstations, servers, labs, and projectors
Setting up internet connections
Setting up and repairing printers

Store Worker

Confidential

Responsibilities:

Volunteered part time during a festival
Worked at a stand set up as a store specializing in various memorabilia from Japan
Organized and kept track of inventory
Gauged price stickers on merchandise
Translated between customers and staff and answered questions regarding merchandise

Automation and Technology Technician

Confidential

Responsibilities:

Self-employed customer support technician
Performed work involving analytical and evaluative duties related to computer networks
Helped resolve computer problems including:
Hardware installation
System updates
System backup
Security
Local area network installations
Web page development
Utilized skills to help restore customers systems after computer crash