SUMMARY:

Information Technology professional with over 10 years of experience & support within multi industries; all levels of management; broad technical background and specialized in systems support. Currently seeking a long term opportunity within an enterprise environment building on existing two year Confidential experience within IT while increasing value and knowledge through on the job experience and ongoing continuous education.

TECHNICAL SKILLS:

Microsoft OS: Windows Server 2012 - 2008 R2, Windows 10 - 7

Virtualization: VM AirWatch, VMware ESX\i 5.0 - 4.0, vCenter Server, & Fusion 6.0

Remote: RDP, Adobe Connect, Zoom, Logmein

Linux Dist. OS: Ubuntu, Red Hat, OS X

Security: BitLocker, VPN, WatchGaurd, SonicWall, Barracuda RSA, iase.disa.mil/stigs/

Data Protection: vRanger, Symantec Ghost, RAID

Services: Active Directory, Group Policy, SCCM, LAPS, WDS

Email: Office 365, Outlook 2016, Google Apps

Mobile: Apple, Android, Good Mobile Management

Productivity: Office 2016, Office 365 Cloud Services (SharePoint, Lync, Outlook)

Hardware: Dell PowerEdge

Ticketing: SysAid, Jira, Kaseya, Track-It, ActiveCollab

Methodologies: Getting Things Done (David Allen)

EXPERIENCE:

TECHNICAL SUPPORT ANALYST

Confidential, BALTIMORE, MD

Responsibilities:

• Provide daily reports to LAN Admin III on current issues.
• Distrube software and packages VIA SCCM.
• Imaging computers with WDS
• Installation and encryption of OS X Macs with VM AirWatch
• Provide support and troubleshooting for Computer Lab, and Administrative PCs.
• Resolve network printer problems.
• Resolve and troubleshoot workstation, network, and internet access problems.
• Assist students and faculty on the use of installed software applications.
• Provide support for Network Servers by resolving user access problems on servers.
• Provide Technical Support for evening classes and activities, which include the following: setup classrooms with needed AV and computer; assist students in accessing and setting up e - mail accounts and on use of various applications, which are installed on Baltimore Harbor East computers; set up student and faculty personal computer equipment (mostly laptops) for accessing Baltimore Harbor East's network and LCD projectors for presentation purposes.
• Internal contacts required as part of the job: Students, Faculty and Staff
• Attended University courses: Mastering your memory, Overcoming procrastination, Communicating with others. & Assertive communication

SYSTEMS ADMINISTRATOR

Confidential, MARYLAND

Responsibilities:

• Provides complex troubleshooting assistance and ticket resolution for computer users.
• Performs or guides customers through the installation of hardware/software and networking components on their personal computer to meet computer needs.
• Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues of complexity including contacting and assisting vendors.
• Performs computer studies and projects relative to area of assignment; implements change in policies and/or procedures as approved.
• Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
• Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in purchasing necessary equipment.
• Provides expertise to various parties’ vendors, customers, etc. regarding personal computers in area of assignment; supports personal computer changes and problem resolutions.

DATA CENTER ENGINEER

Confidential, WOODLAWN, MD

Responsibilities:

• Provided Tier 1 & 2 support including, phone, email, application software, etc. for TFI end users who are remote and onsite at 3104 Lord Baltimore on behalf a contract with CMS
• Centrally managed print queues and drivers via a Windows 2008 Print Server
• Provides general systems auditing and performance monitoring via Logs, Alerts & Events etc.
• Administers user accounts and access privileges
• Provides routine monthly maintenance (Virus, Antispyware, OS Windows Updates) for the TFI team
• Provides Policy, Best Practices, Awareness, and Compliance & Security Awareness Training to TFI staff.
• Manual and automation of reports delivered to CMS
• Email migration to Office365 from IMAP \ POP solution
• Office365 implementation and training
• SharePoint through Office365 for CMMI compliance
• CMMI documentation and creation

SYSTEMS ADMINISTRATOR

Confidential, HANOVER, MD

Responsibilities:

• Responsible for the day-to-day maintenance of Servers, Switches, Firewalls, Data Center
• Worked with vendors to provide analysis and support of hardware\systems
• Deployed security compliance requirements & routine security audits for parent company as directed
• Administered Active Directory, Exchange, Good Mobile Management, Desktop Authority, Winpak & vCenter
• Admin\support of current and future Disaster Recovery solution including lead of Dell Blade\EqualLogic migration to consolidate 80% of physical servers
• WAN support to\from UK satellite office and remote operation team and fleet
• Lead of UK IT server and domain refresh involving replacement and migration of domain controller including ESXi host datastores hosted VIA NFS share on Windows Storage Server

SYSTEM ADMINISTRATOR

Confidential, CANTON, MD

Responsibilities:

• Lead of resolution of end of life servers and incompatibility of new line of servers for Dev. Team
• Researched and setup in-house open source based ticket tracking system and company Wiki
• Created detailed procedures for company computer setup with security and ease of use in mind
• Completed Red Hat System Administrator I course
• Account management VIA SSH to OS X 10.6 & Ubuntu servers
• Serviced servers at our onsite and offsite datacenters.
• Performed initial Dell server setup and product installation
• Supported administration of LDAP Open Directory Linux based LAN environment
• Creation of IT company policies, procedures and HOWTO for security compliance, setup and consistency for support of PowerEdge servers and OS X 10.7x client side systems (Firmware updates, Ubuntu and OS X Installs and Updates, Disk Encryption, User Access Restrictions & Administrative Account,
• Provided support, configured, implemented security of computers, accounts and training through policies and procedures
• Liaison communication with upper management of vendors of IT related software and hardware while working with IT Director to create budget for Servers, Client Systems, Support Contracts, Accessories and Misc. IT related equipment
• Maintained company IT related documentation of equipment, licensing and warranty to support the renewal of annual maintenance.

SYSTEM ADMINISTRATOR

Confidential, MD

Responsibilities:

• Implemented successful VMware (Ver. 4.x) conversion of physical servers involving research, testing, plan of action, communication with management, rollback measure and post migration support
• Successfully recovered VMware environment
• Upgraded and replaced company servers and performed Windows Small Business Server 2003 to Windows 2003 migration
• Lead in several WAN migration structure changes requiring routing and VPN changes to the corporate Firewall with LDAP integration. Orchestrated the planning, testing and modifications to client VPN configurations for switch-over resulting in minimal downtime
• Transitioned company POP3 E-mail in home hosted solution to hosted provider configuring clients as IMAP to improve Security, Uptime, Support and add Fault Tolerance
• Implemented a cost effective and convenient disaster recovery solution for company servers through the use of VMware virtualization, vRanger and Cobain backup to an external drive for daily ffsite backup
• Setup, configured Active Directory and LAN infrastructure utilizing Windows 2003 and Virtual Technologies for small non-profit foundation, included a customized login process for non-networkable programs and data protection of large profiles. Also, assisted with building wiring layout
• Introduced and implemented restricting access to non-work related websites, completed under budget
• Implemented Windows System Update Server (WSUS) to improve PC security, reliability and reducing PC\network bandwidth resources
• Integrated and transitioned company’s Antivirus\spyware solution to Corporate solution
• Reloaded all company PCs utilizing Microsoft’s Remote Installation Server (RIS)\Symantec’s Ghost to streamline a standard build with procedural and change tracking documentation
• Performed companywide Google Apps rollout from POP based solution to enable Exchange like features with cost in mind and enabling syncing with PCs, web and Phones
• Provided Marketing interdepartmental support through brainstorming, feedback and introduced a concern with current online marketing and SEO strategies which resulted in improved metrics, conversions and getting company up to par with competition’s marketing
• Oversaw and supported all company IT operations at corporate location including 4 satellite locations, partner company and non-profit foundation between VA, MD & PA
• Daily communication and interaction included reporting to CFO providing insight with current technologies, additionally plan of action and implementation; Involved with all levels of multi-department management including communication and oversaw outsourced contractors and vendors
• Maintained, supported and administered company Dell PowerEdge 1950, R710 servers, Windows Server 2003 R2 and VMware ESXi 4.0 environment including AD, DNS, DHCP, Terminal Server, GPOs, Firewalls, Switches, Routers, WiFi, LAN\WAN\T1s, phone system and VPNs; PCs, MACs, Smart phones and Tablets; Domain registrations and renewals; System backups with daily verification
• Maintained policies, procedures and documentation including password, inventory and license management

SYSTEM ADMINISTRATOR

Confidential, TOWSON, MD

Responsibilities:

• Relocated server room including wiring management and various moving of assets
• Remote Installation Server (RIS) and Symantec Ghost implementation to standardize company PCs with a standard OS and suite of software for consistency to enable ease of support
• Corporate Antivirus implementation and successful company rollout
• Implemented a companywide web conferencing solution including training documentation and employees
• Initiated class action lawsuit with Toshiba resulting in $19,000 compensation due to detailed documentation of equipment malfunctions
• Created a convenient WiFi printing solution that was cost effective
• Assisted server team with various projects such as software deployment VIA packaging
• Provided administration of Windows Server 2003, DHCP, DNS and 250+ Active Directory user accounts including granting of file\folder\group and server permissions
• Provided Mid-level Help Desk support for company employees supporting PCs and hardware with dedicated support to Sales team
• Oversaw Dell PCs, hardware and software including research, testing, purchasing & deployment included inventory management, license\warranty tracking
• Involved with creation of IT Policies, IT procedure and HIPPA measures
• Maintained and managed Symantec Antivirus solution as well PC imaging creations, builds and deployments VIA RIS and Ghost
• Provided server team with initial setup of Dell servers .