PROFESSIONAL SUMMARY:

Project leader, Project support, O365 Support administration, Technical Resource Migration Specialist, Lotus Notes 8.x/9.x client/server, MS Exchange/Outlook 2010/2013, Network management, Windows PowerShell Administration, Database application support

TECHNICAL SKILLS:

O365 user support administration, PowerShell O365/Exchange administration, MS Outlook client 2010/2013, Microsoft Windows Server 2008 R2/2012, Lotus Domino Server 8.5.3, 9.0.1 (AIX, Windows), Lotus Notes Client All releases, Confidential IronPort SMA Administration Configuring, troubleshooting and installation for all wireless devices (Blackberry, iPhone, iPad, Android) Lotus Traveler/BES

PROFESSIONAL WORK HISTORY:

Confidential, Cary, NC

O365 Exchange Administrator

Responsibilities:

• L2/L3 email and shared mailbox migration support in a Multi - Tenant Environment
• Provide daily 2nd level ticket support issues, IAM issues, mailbox, DL, SMB, mail routing, calendaring, SKYPE and Outlook client
• Knowledge of Active Directory, Exchange Action Center, Exchange Management Shell and PowerShell administration
• Provide daily assistance and follow up for ServiceNow tickets

Confidential, Research Triangle Park, NC

O365 Exchange Administrator

Responsibilities:

• L2 Level Hybrid O365 online and Exchange 2016 on-prem administration
• Responsible for monitoring and managing the applications and users in a Microsoft Exchange Hybrid environment.
• Provide daily 2nd level ticket support issues, IAM issues, mailbox, mail routing, calendaring, SKYPE and Outlook client
• Knowledge of Active Directory, Exchange Action Center, Exchange Management Shell and PowerShell administration
• SMTP email routing search and discover via Proofpoint and O365 trace including policy, quarantine and SPAM digest
• Required to escalate and open support cases with Microsoft Premier and Proofpoint support
• Ensure service delivery with coordinators, vendors, and end-users to manage and support the Enterprise environment

Confidential, Cary, NC

O365 Exchange Administrator

Responsibilities:

• Provided Lotus Notes coexistence server and client support in preparation for O365 cloud migration
• Primary lead technician for post O365 cloud administration Exchange 2013 supporting 16,000 mailboxes
• Troubleshoot issues related to user mailboxes, resource room mailboxes, distribution lists, shared mailboxes SMTP message routing and Outlook Client / Outlook Web Access and O365 App related issues
• Troubleshoot Skype for Business issues with Instant message and Skype On-line meetings
• Assist (SOC) Security Operations Engineers with intrusion detection, hacking, phishing, legal cases and email removal
• Windows PowerShell administration to manage O365 environment
• ServiceNow trouble ticket support, change requests, incidents and work orders

Confidential, Falls Church, VA

Responsibilities:

• Participate in projects develop and implement solutions in the messaging and collaboration
• Analyze and identify user activity in applications for pre - migration
• Lockout databases that record "no user activity" send survey to DB owners/managers
• Gather existing server specifications and storage capacity statistics for decommissioning.
• Participate in project plan for moving and offloading existing applications to retention server
• Dell Migration Tool for Lotus Notes to Exchange and SharePoint
• O365 administrator and support
• Activity directory user administration
• Participate in Daily project meetings

Confidential, Sterling, VA

MS Exchange SMTP Operations Engineer

Responsibilities:

• Troubleshoot Email Delivery (SMTP, DNS MX Records, etc), Axway Mail Gateway, Mail Routing, RightFax Fax delivery troubleshooting
• Dynamic Distribution List creation and support using PowerShell and Active Directory in O365 Cloud server environment
• Support “SendSecure”email and TLS configuration issues
• Provide Microsoft Outlook client messaging configuration and problem troubleshooting
• Respond to TLS (Transaction Layer Security) requests in order to add/allow/deny SMTP routes and Domain requests for internal and outside vendors.

Confidential, Washington, DC

Email migration support

Responsibilities:

• Support the current Lotus Notes/Domino back end infrastructure during the migration from Lotus Notes to MS Exchange 2010
• Prepare groups, person documents and mail-in databases for migrations, create new accounts, ID Vault password resets, Blackberry device provisioning, activation passwords, create new user accounts on Domino and Exchange BES
• Support Blackberry profiles and devices between the Domino BES and Exchange BES, support post migration device reactivations and help troubleshoot post migration Exchange BES and Blackberry device issues.
• Post migration support with Outlook 2010 issues (rules, permissions, archives, distribution lists, calendaring SMTP and internal mail routing issues)
• On-call 24x7 rotation support (after hours responsibilities - Blackberry servers, Domino Servers and Exchange servers)

Confidential, Greenwich, CT

Team leader Lotus Notes Administrator

Responsibilities:

• Job responsibilities are to provide consulting services for current Louts Domino 8.5.2 client/server infrastructure
• Improving synchronization and consistency between the Domino cluster and Disaster Recovery server, implementation plan for IBM Instant Messaging server 8.5.2 upgrade and rollout.
• Planned configured and implemented Domino 8.5.2 cluster for two new remote Disaster Recovery sites.
• Providing second and third level internal server and client support
• Provide Lotus Notes Traveler 8.5.3 Admin Support and Configuration for iPhone and iPad2,Android

Confidential, Reston, VA

Lotus Notes collaboration project support

Responsibilities:

• Provided Technical support for Confidential IronPort external email issues, troubleshooting delivery problems from the UNIX Host Edge servers for internal Confidential users with issues not receiving critical email messages from outside vendors.
• Lotus Domino Server release 8.5.1 infrastructure
• Worked with third party mortgage vendors to help establish “TLS” secure email connections between Confidential and clients.
• Provided 2nd and 3rd level end user customer support to resolve Remedy support calls (Lotus Notes email, database, Blackberry and Sametime integrated and Sametime full client connect issues.
• First level responsibility for server escalation and delivery issues.
• Setup Roaming Profiles for database synchronization between Lotus Domino and Blackberry clients.
• Moved large email databases and mail files from Domino Unix server to server to resolve disk space issues.
• Worked as part of 24x7 on call rotation team, performed weekend maintenance on servers (address book, mail and database housekeeping)

Confidential, Richmond, VA

Exchange 2007 email migration support

Responsibilities:

• Provided senior level project support for Lotus Domino 7.x to Microsoft Exchange 2007 conversion for 18, 000 mail clients
• Lotus Notes 7.x to Microsoft Exchange 2007 coexistence support for Lotus Domino users until migrated.
• Post migration support and follow up, diagnose issues with MS Outlook, personal contact migration issues, email addressing issue between coexistence, SMTP address issues with active directory issues, add and configure new groups, conference rooms and new user accounts.
• Assist with mail migrations utilizing Quest Migration Tool for Lotus Notes to MS Outlook 2007
• Migrated 3,000 Blackberry device from Lotus Domino BES to Exchange BES, troubleshoot post enterprise activation and sync issues.
• Provided Blackberry Enterprise Server 4.1 support which includes a various line of devices and carriers such as Blackberry Pearl, Blackberry Curve and Storm using AT&T, Cingular and Verizon.
• Supported Domino Enterprise Server 4.1.x, MS Exchange Server 4.1.x
• Lotus Notes Administration support for Domino Server 7.x environment on Sun Solaris and Windows 2007.
• Job responsibilities were to take charge of entire Customer support ticket queue provided 2nd and 3rd level support ranging from re’s project issues such as mismatched “public key” errors, over mail quota issues, Lotus Notes client issue, IT project support, handled all of the IT Request center change requisitions to Domino databases and Domino infrastructure.
• Troubleshoot Internet email issues via CypherTrust IronMail secure email interface in order to track messages, determine cause of message failure due to email filtering or incorrect SMTP address, and release messages with proper authority.