Help Desk Technician Resume Largo, MD - Hire IT People

SUMMARY:

Hard working and highly motivated IT Support Professional with experience of providing PC and Client tech support and a desire to advance. Experience with setting up equipment for employee use, performing proper installations, and resolving hardware/software maintenance issues. Consistently recognized for technical troubleshooting and customer support skills used to rapidly and cost - effectively resolve technical issues. Excellent writing, communication, and organizational skills to effectively provide services to technical and non-technical users.

TECHNICAL SKILLS:

Microsoft Office 2010/2013
Windows 7 and 10
HP/Dell/ Konica Minolta/Xerox Printer troubleshooting
Active Directory Administration
Connectivity troubleshooting (basic router configuration, Wi-Fi router, activating ports)
Remedy ticketing escalation and documentation
HP/Dell/Lenovo ThinkPad

PROFESSIONAL EXPERIENCE:

Confidential, Largo, MD

Help Desk Technician

Provide a blend of phone-based and on-site technical support on Windows/Mac operating systems and a wide variety of HW/SW issues
Create, modify, and remove accounts in Active Directory including password and profile resets
Log all issues accurately in the ticketing tracking systems
Edit local group policies for user and area specification
Provide highest quality of customer service to faculty, staff, students ang guest
Review, maintain and perform upgrades to existing PC systems
Perform PC refresh and migration
Coordinated department moves for IT hardware and communications
Provide post-migration end user support to users with new OS issues
Install, configure, and troubleshoot COTS applications
Create and manage new user accounts including granting access to desired drives, folders and files

Confidential, Washington, DC

Electronic Technician

Observe the operation of systems and equipment, and apply various testing and diagnostic methods
Performs complex testing, diagnosis, maintenance, alignments and calibration, overhaul, and revision, of electronically operated or controlled equipment
Installation, removal, modification, assembly, and/or disassembly of systems and equipment
Provide technical support to other employees in the facilityllations within the area served
Performs equipment inspections
Initiates work orders requesting corrective actions for equipment not meeting maintenance or operating standards
Recommends changes to servicing and preventive maintenance activities
Participates in classroom, on-the-job, and correspondence training programs

Confidential

Clerk

Stage and load mail into carrier van and/or LLV
Unload trailer and scanned mail and placards
Key code small parcels into computer system
Re-package damaged or tampered mail
Emptied sacks onto conveyor belt
Organize mail distribution bins for precise and adequate delivery
Scanned parcels on arrival to plant facilities for Quality Assurance and tracking purposes
Maintain inventory on incoming and outgoing mail and equipment using a scanning system