Technical Support Analyst Resume

SUMMARY:

To engage in a work environment that has hands on vigorous work and requires critical thinking and also assists with my career development.

EXPERIENCE:

Technical Support Analyst

Confidential

Responsibilities:

Office 365 experience.
Skype for Business experience.
Provided quality customer service to Vice Presidents/VIPs to assist them with their various technical difficulties within a specific time frame.
Re - imaged Mac and Windows operating systems.
Experience utilizing ServiceNow to create/keep/track/escalate/resolve tickets etc, (Incident Managing Ticket System)
Laptop Break/Fix experience.
Mac OS re-image experience.
Lynx experience.
HP Laptop Break/Fix experience.
Lenovo Break/Fix experience.

Help Desk Technician/Service Desk Technician

Confidential

Responsibilities:

Experience utilizing Remedy to create/keep/track/escalate/resolve tickets etc, (Incident Managing Ticket System)
Utilized Zenworks to remote into users Pcs who were experiencing technical difficulties.
Utilized IT Help Desk email inbox to respond to users who emailed about technical difficulties they were experiencing.
Experience utilizing Novell iManager to modify users accounts to resolve issues etc.
Experience resolving users various desktop/network printer issues (monitor issues, performance issues, application issues etc.)
Experience configuring conference calls that met the clients’ specifications that would be made at later date/time utilizing Verizon web interface.
If there was any technical difficulty that a user experienced that could not be resolved within a specific time frame then the issue was escalated accordingly.
Provided quality customer service to Federal Government clients (Phone Support, Email Inbox, Or Hands-On Technical Support .

Field Service Technician

Confidential

Responsibilities:

Assisting users with their workstations by installing network printers.
Cable Management.
Connecting users devices to docking station.
Troubleshooting users issues with workstations.
Lifting Desktops and other various computer devices.
Disconnection of end user equipment, including printers.
Disconnect and reconnect workstations and network printers.
Assisting end users with their workstations and ensuring they are connected and meet the user’s specifications and checking aesthetics.

Tech Repair

Confidential

Responsibilities:

Special Police Officer

Confidential

Responsibilities:

Responsible for surveillance and access control utilizing IP cameras.
Recording logistics of day-to-day activities/operations.
Utilizing Microsoft Outlook to respond to Corporate emails and other important issues.

Package Handler

Confidential

Responsibilities:

Averaged 1100-1400 total packages loaded.
PPH averaged around 300-430.
Transitioned from unload to loading side from time to time to assist with extra volume.
Worked doubles during peak season.
Lifted packages anywhere from 5lbs-100lbs.