IT Support Engineer Resume

SUMMARY:

Mr. Bosman is an IT professional with more than 20 years of professional work experience in the Information Technology industry. He has extensive experience with Windows and Microsoft Office365. He is well rounded in all manner of support issues, including those regarding user accounts, connectivity issues, trouble tickets, etc.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Engineer

Purchase, build and ship Apple Macbooks and Microsoft Surface Books with Carbon black Defense and Response, Cisco Umbrella, Tunnelblick VPN Client, Hard disk Encryption, O365 and Skype for Business. Provide End User Support for the Builds.
Provide required permissions and licensing to End Users for O365, VPN, Splunk, Atlassian Confluence and Jira, Unanet, Adobe and LMS Training Portal.
Involved in Testing O365 Migration from Google G Suite. Provide permissions to Contractors to DPS Active Directory. Provide support to Contractors for implementing Powershell Scripts for licensing and End User adds and removals.
Act as Liazon between End Users, Contractors and Accenture Federal Azure AD/O365 Administrators during O365 migration
Build Amazon Web Services EC2 instances as requested by Security Engineers.
Have received Secret Clearance

Confidential

Senior Systems Consultant

Built, supported, and maintained Windows 2012 and 2008 servers in an MS Hyper - V environment
Built and maintained Cisco UCS and Dell PE R720 Hyper-V Host servers
Built and managed a Dell PowerVault MD3200i disk Array with PowerConnect 6248 Switches
Created Backups locally and in the cloud with an RDX iSCSl Console, VEEAM, and iLand.com.
Provided user support in a Skype for Business, O365, MS Dynamics GP and Informix environment.
Created and managed user accounts in Active Directory
Created and managed VPN clients in a Cisco ASA 5515-X Firewall.
Diagnosed and resolved network connectivity issues.
Documented installation and support procedures.

Confidential

Internet Software Systems Engineer I

Provided support for Windows 2000/2003 Webservers in MCI’s international Web Hosting business.
Responded to trouble tickets created by the Network Operations Center.
Ordered and installed Verisign SSL Certifications.

Confidential

Systems Administrator II

Built, supported, and maintained webservers running IIS on Windows NT 4.0 and Windows 2000.
Supported migration of web applications from Windows NT 4.0 to Windows 2000 server.
Supported connectivity of DB2 Connect, MTS, MQ Series to DB2 Databases on IBM Mainframes.
Involved in relocation of Confidential ’s web based Student Loan Application from Reston, VA to Fishers, IN.
Participated in Disaster Recovery exercises at SunGard in Philadelphia.
Supported consolidation in test lab of physical servers to virtual servers with VMWare P2V.
Built Windows 2000 VMs on VMWare GSX Hypervisors
Participated in 24x7 On-call support rotation of 700 hundred servers.

Confidential

Technical Specialist

Responsible for corporate software distribution using Veritas Wininstall 6.5.
Built and supported software packages distributed to Reston Headquarters and the Call Centers.
Created Ghost images of Windows 95 and Windows NT installations for the Reston home office.

Confidential

Desktop Analyst II

Supported end users with Windows NT and Windows 95 Operating Systems.
Supported Microsoft Office 97 lotus Notes 4.61, LAN Workplace, Netscape and Citrix.
Supported connectivity to Novell Netware, Unix, and Mainframe servers.
Provided training to the Desktop Support group and end users.
Developed Ghost images and standards for Windows NT/95 installs.

Confidential

Network Support Analyst

Provided third level end user support.
Managed NDS user accounts on Novell Netware Servers.
Developed Ghost images of Windows 95, Windows NT, Netscape, Lotus Smartsuite, MS Office 97 and Lotus cc:Mail.
Conducted Evaluations of PC hardware and software prior to corporate acceptance.

Confidential

Sr. Systems Analyst

Provided telephone Technical support to end users and administrtors installing BNA Tax software.
Supported installation on Novell Netware and Windows NT networks.
Installed and supported PCs for BNA software support department.
Configured support PCs to boot Windows 3.1/95 and Windows NT.