Windows System Administrator/ Team Lead Resume Washington, DC - Hire IT People

SUMMARY:

Striving towards becoming a skilled Help Desk Technician with skills providing PC and SharePoint technical support. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. An articulate, flexible and personable communicator with excellent skills in client and vendor relations.

SKILL:

Windows XP/Vista/7 - Windows Service-WebEx-Active Directory-Project Management-Bomgar-Service Now-HP Service Manager- Remedy-TrackIt -Remote Assist-Remote Desktop-Office 365-SCCM-SharePoint-Gotoassist-VPN-Google Chrome-IE 7/8/9/10/11-Firefox-MSOffice 2007/2010-TCP/IP-Skype for Business-Customer Service-Adobe Illustrator, Adobe Photoshop, InDesign, iPhoto, Dreamweaver, Final Cut Pro, After Affects and Flash-Customer Service-MS Outlook-40 WPM

EXPERIENCE:

Confidential - Washington, DC

Windows System Administrator/ Team Lead

Image/ Reimaging Dell laptops and desktops
Insuring softwares are installed manually or pushed through SCCM
Assisting with asset management/inventory
Deploy/ship computers and peripherals to local and regional offices
Troubleshoot issues with laptops/desktops and software
Escalating incidents to proper management in regards to networks issues and specific softwares
Issue workload for team members

Confidential - Washington, DC

Junior Analyst/Help Desk Technician

Resetting RSA and network log on passwords using RSA console and Active Directory
Troubleshoot hardware, software including DOL custom applications
Install software including printer drivers, mapping and installing printers and network drives using Remote Assist
Install hardware i.e laptop/desktop, printer, telephones, VTC equipment
Log and track incidents using TrackIt ticketing system and Remedy
Escalating incidents to proper group in regards to software access, approvals, and account management
Ordering, shipping, and replacing various hardware nd software
Respond to DOL end users via email, telephone and walk-ins

Confidential - McClean, VA

IT Call Center Technician

Troubleshoot hardware, software, or FDA custom applications, VPN, and network connectivity, TCP\IP configuration, internet connectivity for FDA office and remote users
Respond to FDA users va email, telephone and SST’s
Maintain the SLA’s in a large structured environment support FDA employees Nation Wide
Remote into user’s machine to troubleshoot, install, and map printers or network drives
Log and track incidents using HP Service Manager

Confidential - Washington, DC

Technical Support/Deskside Technician

Printer, PC, laptop troubleshooting
Providing extraordinary customer service to users and walk-ins
Laptop screen replacements
Internet troubleshooting
Setting up workstations
Creating user accounts and reseting passwords using AD
Configuring servers
Setting up routers and switches (network manangement)
Creating and resolving tickets in Spiceworks
Creating flyers using Adobe InDesign

Confidential - Washington, DC

Technical Support

Take inventory for district and state offices
Close tickets using Gotoassist
Migrating PC’s from Windows XP to 7
Assist with Blackberry configuration
Basic internet troubleshooting
Used Remote Assistance/Remote Desktop to resolve common email or file issues
Make phone calls for warranty replacements for mobile phones, and PC/printer parts

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Windows System Administrator/ Team Lead Resume

Washington, DC

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