Customer Service Representative Resume Washington, DC - Hire IT People

SUMMARY:

Seeking a Help desk Specialist position to utilize my experience in bringing maximum customer satisfaction and value by swiftly providing solutions and resolving issues.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Customer Service Representative

Assist President with any and all duties as assigned
First point of contact for all in - bound client calls that relate to employee related issues, incidents and requests
Setup and configured Confidential, Local 32 Union email account for Union and its’ officers
Maintain informal records of customer grievances, inquiries, complaints and actions taken.
Received and scanned documents to appropriate union officers
Coordinate activities and events for union officers and members
Provide additional support to union officers as needed.

Confidential, Washington, DC

Sales Associate

Determine and demonstrate understanding of customer’s needs
Perform basic technical system diagnostics and upgrades on customer’s technology
Stay up to date on product information by completing training modules
Provided backup support for cashiers
Manage and maintain sales inventory
Ensure top-level customer satisfaction

Confidential, Moon Township, PA

Deployment Specialist

Installed and configured work stations on the Montgomery County, Maryland school system network
Installed and configured printers
Installed configured networks including hardware (servers, hubs, switches and routers)
Set IP addresses to match IP address of MCPS Altiris server
Installed and tested WINDOWS operating systems
Performed BIOS configuration, set up supervisor passwords in CMOS utility
Consulted with end-user to assure end-user satisfaction and approval

Confidential, Washington, DC

Computer Technician Intern

Inspected the connection of peripheral interfaces and cables
Installed RAM memory banks in computers
Inspected the connections of peripheral interfaces and cables
Wiped hard drives and insured the privacy and security of the PC
Checked for damaged Motherboards
Performed clean installs of Windows operating system
Performed initial desktop setup
Loaded and updated device drivers
Installed all Windows/Microsoft updates and ant-virus software.
Performed preventive maintenance
Used diagnostic utilities and tools to resolve operational problems
Added, removed and configured internal storage devices, power supplies and adapter cards

Confidential, Lanham, MD

Inside Residential Wireman Trainee

Confidential, Rosslyn, VA

Technical Support/Helpdesk

Perform first contact resolution of Service Desk Calls that relate to computer use typical of desk-based and remote operation environments. This relates to over 20,000 calls and tickets per year.
Maintained problem tracking and resolution database
Monitored and controlled the network.
Reset user ID when end-user forgot passwords.
Escalated issues as needed to appropriate System programmer
Worked in collaboration with AMS MVS System Programmers resolving end-user technical issues.
Submitted, monitored and troubleshooted Production batch jobs for clients.