IT Support Tech Resume

SUMMARY:

Qualified for career positions as a Computer Network Specialist where ability to work as a team member, quick thinking and strong problem - solving capabilities, high performance in a fast-paced environment, documentation and technical report writing are valued. Ten-year work history with Windows and Linux OS. Holds a College Degree in Cybersecurity.

TECHNICAL SKILLS:

CompTIA A+ Certification (PC Diagnosis and Repairs), Network troubleshooting
Windows Server 2012R2 Administration. Active Directory Domain Directory Services, TCP/IP, DNS, DHCP, Hyper-V Virtualization, DFS
Proficient in Windows 7, 8 & 10 OS and Microsoft Office 365.
College course work credits on Network+ Security+, and Linux+
Data security and assurance.

PROFESSIONAL EXPERIENCE:

IT Support Tech

Confidential

Overseeing general administration of Windows desktop applications. Carrying out computer “housekeeping” tasks, including migrations and upgrades at multiple local locations.
Creating, maintaining and deleting user accounts in a Windows AD environment
Deploying new workstations/laptops to users.
Maintained inventory of all equipment, software and software licenses.
Providing prompt, courteous IT support to end users, both on- and off-site.
First point of contact for troubleshooting of IT problems; resolving the problem if possible, with an appropriate sense of urgency.
Providing orientation regarding IT systems to new staff members.
Keeping abreast of IT technology.
Understand and enforce the importance of data security in a healthcare environment

Resident Advisor

Confidential, MD

Provided supervision and guidance to youth residing in a facility operated by the Department of
bserving, interacting and assisting them with everyday life skills and advising them of appropriate alternative behaviors

Computer Support Specialist

Confidential

Managed the physical network at the mission base, (Cabling, Switches, Wireless Access Points), and assigned users to appropriate groups in Active Directory.
Managed Internet Access and connectivity.
Provided hardware and software support to office staff by phone, remotely and onsite
Troubleshoot and repair PC (hardware and software)

Helpdesk Support

Confidential

Provided helpdesk support and resolve problems to the satisfaction office staff
Monitored and responded quickly and effectively to requests received through the IT helpdesk
Modified configurations, utilities, software default settings, etc. for workstations
Utilized and maintained the helpdesk tracking software.
Installed, tested and configured new workstations, peripheral equipment and software
Maintained inventory of all equipment, software and software licenses
Reported issues to the Service Desk for appreciation
Assigned users and computers to proper groups in Active Directory
Performed timely workstation hardware and software upgrades as required

Cyber Café Manager

Confidential

Modified configurations, software default settings for all cyber cafe workstation
Utilized and maintained the cyber café time tracking software
Ensured that each workstation had a functional computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment like webcams and headphones
Installed, tested and configured new workstations, peripheral equipment and software
Maintained inventory of all equipment, software and software licenses
Performed timely workstation hardware and software upgrades as required