Help Desk Agent Resume

SUMMARY:

Looking for Tech support, Help Desk Analyst, Quality Control (QC), Inventory Support Technician positions
Over 5 years of customer service experience
Outstanding communication skill (written and spoken)
Proficiency in developing excellent relationships with coworkers and clients
In - depth ability to work on a challenging environment in a respectful and courteous manner
Ability to adapt to new working environment quickly
Team player

TECHNICAL SKILLS:

Application, and OS:: Ms Windows XP, Win7, Win8, Win10, Remedy Ticketing System, Microsoft Office Suite, Norton Ghost Imaging

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Agent

Ensure that Guests receive an exceptional experience from check-in through check-out
Resolve network related issues by troubleshooting connectivity, inspecting the network cable and conducting loop back testing and checking IP addresses
Resolve any technical issues with OnQ system and communicate with the Help Desk
Provided onsite support and through email/phone
Resolve any technical issues with printer, internet connection or report discrepancies

Confidential

Customer Service Representative

Accurately process all transactions with zero discrepancies
Communicate effectively with customers to ensure their needs are met
Data entry
Resolve any technical issues with printer, internet connection or report discrepancies

Confidential

Behavioral Analyst

Initiate and monitor data collection systems related to student behavior. Summarize, graph and analyze data.
Conduct Functional Behavioral Assessment which includes the collection of data through interview, logs and direct observation.
Provide ongoing monitoring of progress on behavioral goals. Produce quarterly progress reports and annual summaries.