Office 365 Ambassador Resume

CORE COMPETENCIES:

Detail oriented Security Administrator that has successfully completed multiple projects ranging from HIPAA compliance to mail migrations. Skilled problem solver in Windows PowerShell following a plan - do-check-act problem solving process in labs and production.

EXPERIENCE:

Confidential

Office 365 Ambassador

Responsibilities:

Handle all customer tickets that they put in, rather it be messed up on their DNS host, or finding out where their configuration is wrong, so our customers can get their business back up and running.
I was chosen to lead the partners support project where all the tickets coming in that I get are from Microsoft Partners.
Domain level security, Anti-fishing rules and domain setup, Prevent Malware from entering, Organizational rules, Migration troubleshooting, Shared Mailbox setup and usage, Shared Calendars setup and usage, Data recovery, Diagnose email delivery problems, Mailbox access and delegation
Permissions and access, Work Flow, Sharing and syncing data, Restrictions and limitations
Share and syncing, Usage limitations for users
Audit user and Admin activity, recover Data.
Skype calling and communication call routing, calling plans, subscriptions and limitations, user profiles.

Confidential

Jr Security Administrator

Responsibilities:

Administer office 365, Administer active directory, Administrator exchange online, Produce user friendly scripts
Exchange administrator, Audit user privileges and activity
Active directory administrator server 2012
Manage a forest

Confidential

Support Specialist

Responsibilities:

SharePoint administrator
Build and configure on premise SharePoint 2013
Group policies, Scripting using Microsoft PowerShell
Office 365 administrator
Administered multiple customers’ accounts
Systems administrator
Server migrations, VMWare vSphere server
WiFi architecture and configuration

Confidential

Technician

Responsibilities:

Recover from critical failures resulting in data loss
Remove viruses and malware from end user computers
Training end users in home technologies

Confidential

Desktop Support

Responsibilities:

Completed computer upgrade project from Windows XP to Windows 7
Complete ticket assignments in Service Now

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