TECHNICAL SKILLS:

Hardware: Lenovo, Dell & HP Desktops, Laptops and Servers compatibles, Printers, Scanners, Blackberries, iPads, iPhones Audio\Video equipment.

Systems: Windows 7, 8.1 and 10. Microsoft Windows Server 2012 R2, 2016Software: Office 365, Microsoft Office 2013, 2016, 2019 Active Directory Administration, TCP/IP, DNS, DHCP, Remedy, Jira, Service Desk Express, Service Now, Ghost, Altiris, ImageX, MDT 2010, 2013, LANDesk, Bomgar.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Desktop Administrator

• Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution and applies diagnostic utilities in troubleshooting.
• Performs hands - on software and hardware fixes at the desktop level and/or via remote control utilities.
• File Server Administration and granting permissions to users as well as file restore.
• Performs other duties as required, including the duties of positions at different levels (Ex. System Administrator).
• Assists with creating and managing user accounts, security applications, and workstation configurations.
• Resolves PC hardware, software, and network Connectivity / access problems reported by end users, including in-person, remote, or phone support.
• Provides ongoing support, system enhancements/upgrades and bug fixes including recommended operating system updates and security patches on all PC equipment.
• Supports Enterprise mobile devices including: iPhone, iPad, cell, tablets and broadband devices.
• Assists with the onboarding process related to new hardware and software setup and the off-boarding process related to hardware and software termination process.
• Supports Security Standards (anti-virus/anti-spam/firewall /patching).
• Builds and maintains vendor relationships and serves as a liaison for vendors related to Desktop Support needs.
• Assist with the resolution of technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Confidential, New York, NY

IT Consultant/Desktop Support

• Provided on-site and remote support to clients.
• Engage in troubleshooting of all Windows platforms.
• Prepare PC and laptops (the configuration of which includes IP addresses, network printers, email accounts, and software related to the client’s needs) and distribute computers throughout the client community.
• Create LAN ID’s and permissions according to their OU via Active Directory and MS Exchange and migrate from ON PREM DATABASE to O365.
• Used Corporate Image using SCCM to replace and/or update existing hardware in Windows 7.
• Handled walk-in user requests for minor print, computer issues or desk reassignments.
• Replaced hardware, keep inventory on devices that I imaged and/or fixed.
• Push software packages using LanSweeper.

Confidential, New York, NY

IT Consultant/Desktop Analyst

• Provided on-site and remote support to senior management, VIP’s and personnel staff.
• Engage in troubleshooting of all Windows platforms.
• Prepare PC and laptops (the configuration of which includes IP addresses, network printers, email accounts, and software related to the client’s needs) and distribute computers throughout the client community.
• Create LAN ID’s and permissions according to their OU via Active Directory and MS Exchange and migrate to from ON PREM DATABASE to the cloud O365.
• Used Corporate Image to replace and/or update existing hardware from Windows XP, Windows 7.
• Handled walk-in user requests for minor print, computer issues or desk reassignments.
• Replaced hardware, kept inventory on devices that I imaged and/or fixed.
• Encrypt and decrypt laptops using McAfee ePolicy Orchestrator 5.3 console.
• Push software packages using LANDesk.

Confidential, New York, NY

Sr. Client Support Technician

• Assist fellow technicians with daily responsibilities and special projects.
• Provide on-site and remote support to senior management, VIP’s and personnel staff.
• Provide 2nd and 3rd level support to in-house clients in New York offices in my areas of responsibility.
• Engage in troubleshooting of all Windows platforms.
• Engage in migration of departments outside of Polo Ralph Lauren. (Ex: Polo Jeans Company, Polo Leathergoods)
• Activate, configure, and deliver all Blackberry, iPhone and iPAD devices.
• Configure all versions of Microsoft Office for in-house and remote clients..
• Prepare PC and laptops (the configuration of which includes IP addresses, network printers, email accounts, and software related to the client’s needs) and distribute workstations throughout the large client community.
• Assist in the implementation and migration of new operating systems to all desktops and laptops throughout the enterprise.
• Create procedures and how-to documentations for the client base community and their various needs.

Confidential, New York, NY

Desktop Systems Administrator

• Provide immediate support to Managing Directors, Senior Managing Directors, Senior Executives and their Administrative Support staff seeking assistance from Desktop/Help Desk Support and assured that issues are quickly resolved to user satisfaction and in a timely manner.
• Create new users accounts in Windows 2003 Active Directory with proper permissions and trusts.
• Deploy new hardware systems and software applications.
• Responsible for troubleshooting and resolution of all workstations and workstations based application issues.
• Install software, reset passwords, and adjust user settings based on user needs.
• Handle phone inquiries, assess, diagnose problems or issues, and effectively communicate issues and resolution to users as well as the help desk.
• Deploy new hardware systems and software applications accordingly to corporate standards.
• Support Users remotely with RDP and VNC software.