Office 365 Technical Specialist / Systems Engineer Resume NJ - Hire IT People

SUMMARY:

Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/laptops, hardware, software and peripherals.
10+ years of extensive experience in supporting computers and networks.
In - depth experience with computer hardware repair, specializing in items such as video cards, motherboards, and hard drives.
Adept at knowledge transfer for new hires and existing personnel.
Able to identify, analyze, and repair product failures in both hardware and software applications.
Hands-on experience in creating user accounts and permissions, security and group administration.

TECHNICAL SKILLS:

Operating: Windows (10, 8, 7, Vista, XP); Microsoft Office 365; Microsoft Exchange Server; Novell;

Systems: Mac OS.

Hardware: Mainboard, BIOS, Power Supply, Memory, Hard Drive, DVD/CD-ROM, components that support video, networking and multimedia capability as well as peripheral devices such as CD-ROM, printers, SCSI devices, etc.

Software: Remedy, HP Service Manager, Altiris, Service Desk Express, Service Now, MobileIron, Symantec Backup Exec.

Utilities: Ghost Enterprise, Trend Micro, PC Anywhere; Acronis, Dameware Remote, Spyware Removal Software, Bomgar and much more.

Servers &: Citrix Remote Access; Windows Terminal Server; Cisco and iPass VPN; WebEX;

Routers: D-Link, 802.11, Netgear, Linksys, Belkin, access points and print servers.

Devices: Blackberry, iPhone and Tablet PC.

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Office 365 Technical Specialist / Systems Engineer

Responsibilities:

Provide technical guidance for migration, configuration and deployment of Office 365.
Analyze and resolve technical issues related to licensing issues in Office 365.
Automate and execute Office 365 installations through the BMC console.
Troubleshoot Office 365 applications including Word, Excel, One Note, Outlook, Visio & Project
Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets via ticketing system BMC Remedy.
Manage users’ mobile devices through MDM Solutions.

Confidential, MORRISTOWN, NJ

Desktop Support Analyst

Responsibilities:

Maintained a 90% + first call resolution rate.
Documented incident and resolution information in HP Service Manager ticketing system.
Reviewed and follow Service Desk Procedures on how to support Business Applications.
Maintained daily communication with management on support issues faced in the environment.
Preserved application licenses and deploy software through the Symantec Management Agent Console.

Confidential, Elizabeth, NJ

Client Services Specialist / Desktop Support Analyst

Responsibilities:

Provided IT Support to end users and achieved a 90% success rate in Help Desk calls by meeting SLA’s.
Responsible in supporting desktop and laptops for hardware and software related issues.
Managed Help Desk software to document problems from customers using the Service Now ticketing system in a timely and professional manner.
Maintained computer inventory for multiple sites and deploy upon business request.
Responsible for configuring mobile devices on corporate network.

Confidential, Totowa, NJ

Associate Client Services

Responsibilities:

Collaborated with distribution department to upgrade humidity controls software to be compatible with existing systems.
Developed company-wide standard document for all sites to follow when implementing certain system upgrades.
Managed IT portion of project to expand site’s security capabilities.
Provided IT Support to end users and achieved a 90% success rate in Help Desk calls by meeting SLA’s.
Knowledge of networking concepts such as a hub and switch and structured cabling.
Responsible for providing Help Desk Metrics to management among multiple sites in Service Now D Confidential base.
Followed the Polaris Methodology when starting a Project of any new & existing software.
Responsible for server support, application, backups, infrastructure support and computer peripherals.
Responsible in supporting desktop and laptops for hardware and software related issues.

We provide IT Staff Augmentation Services!

Office 365 Technical Specialist / Systems Engineer Resume

NJ

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship