Senior IT Specialist/ Junior System Admin Resume Reston, Virginia - Hire IT People

PROFILE:

Over 4 years of experience as an IT Specialist and working as a Senior IT Support and Junior System Administrator. Currently working with Confidential and have worked with companies like Confidential, and Confidential Pharmacy. Providing excellent Windows administration support, Help Desk, Desk Side support including Imaging, Deployment and have tremendous knowledge supporting Windows OS and MAC OS. My ability of troubleshooting, examining, problem solving, quickly resolving computer - related issues and building exceptional relationship with customer, has given me great experience and work ethic to perform assigned tasks.

COMPUTER SKILLS:

Languages: Java, HTML, PHP, and CSS

Applications: Office 365, G Suites, Minitab, Cisco Packet Tracer, FTK Imager, MySQL, Adobe Creative Suites, Data Encryption, Router Configuration, WebEx, SharePoint, Siebel, Remedy, Active Directory, Wireshark, VPN, DNS, DHCP, Windows Configuration, VMWARE, Pulse Secure, Bomgar, Cisco Anyconnect, IP Control, McAfee ePO, TCP/IP, Symantec Endpoint Protection, SCCM, Cloud Computing

Operating Systems: Windows 7, Windows 8, Windows 10, MAC OS

Server: Windows Server 2012, 2016

Hardware: Dell and HP Laptops/Desktops/Severs, Cisco Routers/Switches, etc.

Senior IT Capstone Project: Ensured that there were no SQL injection vulnerabilities into the database and there was SSL for database safety for a client that needed a web application to run his business and increase customer service. One year experience of completion

Introduction to Information Security: Encrypted data set to protect information against outside threats

Object Oriented Programming: Created an application to track recommendation either by car or airplane by looking up the person s name, phone number, list of activities, and number of miles using JAVA OO

Database Fundamentals: Created Entity Relationship diagram for a train station s services using Microsoft Visio and MySQL

WORK EXPERIENCE:

Senior IT Specialist/ Junior System Admin

Confidential, Reston, Virginia

Responsibilities:

Using Active Directory to administer user’s accounts
Using IP Control console to manage DHCP server
Using McAfee ePO server to manage computers encryption
Performing migration from Windows earlier versions to Windows 10 OS and offering technical support
Using Office 365 and Google Applications Suites to perform daily tasks
Troubleshooting Windows and MAC OS related issues for users
Troubleshooting issues with Emails, Network Printers, Network Connectivity, software and hard ware
Using SCCM to image and configure Windows OS machines for users
Deploying machines to end users, setting them up, and them on the usage of the system’s services
Providing in-person and remote technical support to end users
Ensuring documentations of all incidents and service requests through BMC Remedy ticketing system tool

Tier 2 IT Specialist

Confidential, Arlington, Virginia

Responsibilities:

Established a Command and Call Center for the Graduate Research Fellowship Program at Confidential
Used Active Directory to join machines to the domain and pushed GPO
Used Bitlocker and Symantec PGP to encrypt hard drive
Used Office 365 and Google Applications Suites to perform daily tasks
Used Siebel ticketing tool to document all tickets resolutions and services requests
Managed Exchange server to troubleshoot emails issues
Imaged and configured Windows OS machines using SCCM
Provided technical support remotely to panelist through Confidential application, by phone and email
Troubleshoot computer related-issues across the Confidential escalated from Tier 1 staffs
Deployed computers to end-users and them about computer knowledge
Collaborated with technical teams to develop tip sheets and user guides for Confidential and SharePoint

Shift Supervisor

Confidential, Springfield, Virginia

Responsibilities:

Entered store’s daily finances and inventory into the database and generated reports
Provided great customer service (Customer service Associate)
Managed people at a given shift and new employees to perform assigned tasks
Selected Employee of the Month in so many occasion

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Senior It Specialist/ Junior System Admin Resume

Reston, VirginiA

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