SUMMARY:

• Highly accomplished IT professional with extensive technical, software support experience in systems applications, middleware (EAI), database, network, server, workload automation, production and development support, infrastructure monitoring, quality/change control, and enterprise security.
• Experience with ITIL ITSM framework, SCM and SDLC process, including distributed, virtual, web technologies, mainframe, midrange, file/data storage & recovery.
• Proven leadership, project mgmt, organizational skills.
• Excellent troubleshooting, analytical, problem - solving, and tech writing skills.
• Team-oriented with strong interpersonal communication skills.
• Committed to company values, aligning IT with business goals and objectives.

TECHNICAL SUMMARY:

Operating Systems: AIX, HP-UX, Solaris, Linux/GNU/KDE, Red Hat, SuSe, Fedora, z/OS, OS/400, Mac/OS, Tandem, VSE, Windows Server 2003/08/12/16 , Windows 7/8/10, VM

System/Applications Software: Ascential/DataStage Director, PeopleTools, Informatica/ETL, SIM, Tidal, Control-M, JMO, AutoSys, TWS/TDWC, DWB, Composer, Conman, Robot, E1 Process Scheduler, TSM/DRM, RUNUBE, FileNet, OnBase, VTL, .NET, VDI, Crystal Reports, Toad, Document Direct, TPX, EXTRA, Rumba, Teleview, Reflection, Netbatch, DocumentDepot, VMwareESX, JVM, WAS, SSIS, HPSA/HPBSM, Opsware, SSMS, Data/Visual Studio, SQL Server Mgmt Studio

PC/Desktop Software: MS-Office, O365, OneNote, Lync, Skype, Slack, TeamViewer, FrameMaker, Dameware, Snagit, RDC, LogMeIn

Enterprise Resource Planning/PPM: JD Edwards (JDE/OMW), PeopleSoft/EnterpriseOne, Oracle, SAP, Baan/Infor, Workday, Lawson, PlanView, Clarity

Relational Databases/CRM: Oracle, Sybase, SQL Server 2008/12, DB2, IDMS, IMS, Hyperion/Essbase, Bugzilla, HP Service Manager, HEAT, Applix, Vantive, Goldmine, Peregrine, Remedy, Service Desk, ServiceNow, Taleo, Zendesk

Mainframe/Utilities: TSO/ISPF/SDSF, Confidential, CLIST, JES, VSAM, JCLCHECK, SAVRS, SMPE, OPCE, DFSMS, DFHSM, DSS, RMM, Abend-Aid, FileAid, Xpediter, Spufi, TMS, TLMS, JobTrac, CA-Scheduler, CA1, CA7, CA11, SMF, AFP, APF, RMF, SAS, DCF, ACS, QMF, Syncsort, PCOMM, CMS, Supersession, WLM, IOA, STATMON, Sysplex/CICSplex, LPARs, InfoMan, SNA, VTAM, NetView, NCCF, NPDA, Infopac-RDS/ViewDirect, System Automation z/OS

Midrange/Utilities: AS/400, DBU, IFS, ILE, SEU, DB/400, CA/400, Nbspool, Netbase, Express, Vista Plus, QEDIT, IMAGE/SQL

Networking/Storage/Web Tools: TCP/IP, HTTP/HTTPS Proxy, POSIX, Samba, SMTP, DNS, NFS, DHCP, IIS, S/FTP, SCP, SSH, SSL, TLS, EDI, IPX/SPX, Putty, EDM, WebEx, RSH, Pkzip, J2EE, Apache/Tomcat, JBoss, ODBC/JDBC, WebSphere, Azure, SaaS, PaaS, Homesite, SharePoint, Confluence, Exchange Server, TN3270, VPN, Telnet, NDM, NJE, NAS, UDP, Citrix, EMC/SRDF, EMC/DLM, SAN, NetCenter, UNIX Translator/Fax Gateway, Communication Bridge, Coax, FDDI, OSI, ODS, SCSI, DMZ, Firewall, LAN, Ethernet, Token Ring, Barracuda, Code42, Cisco, WiFi, VoIP, MDM, EFTPS

Security/Intrusion Mgmt/IAM Tools: TMF, TAM, TPAM, INCompliance, RioVision, ezReset, ezAPI, RSA, MFA, ezSIGNON/SSO, Symantec Endpoint Encryption/PGP, CrowdStrike, Webroot, Websense, ACF2, RACF, Top Secret, VRA, VSA, VSR, VEE, LDAP, Active Directory, ADLDS, Bastion host, Check Point, Tufin, HIPAA, SOX, PCI, NAC/C2 compliant

System/Application Monitoring Tools: ITM, TEP, TEC, TDW, Netcool, HPOV/HPOM, NETIQ, SiteMinder, Nagios, Splunk, SiteScope, Azure Monitor, xMatters, Gomez, Patrol, Topaz, Omegamon, AF/Operator, Robot Monitor, Ops Navigator, AWS, Spiceworks

Configuration Management/ALM Tools: Panvalet, Endevor, Changeman, CA-Librarian/Elips, SMP/E, Visual SourceSafe, PVCS, Subversion (SVN), Cognos, Ansible, PowerShell, IEF Composer, COOL:Gen, TurnOver, Team Foundation Server

Programming Languages: JCL, COBOL, JIL, TACL, REXX, RPG, CL, HTML, XML, SQL, Visual Basic, JavaScript, Shell Script, Perl, Bshell

PROFESSIONAL EXPERIENCE:

Confidential, Long Beach, CA

Platform Administrator Consultant

Responsibilities:

• Provided production support for Confidential Focus Enterprise Server, Enterprise Developer, Visual Studio apps for Windows, commercial (PAPR) & military (ADPLS) aircraft inventory systems, web client security, user/pwd mgmt.
• Performed Windows administrative tasks, including app install & configuration, app server and disk monitoring, troubleshooting, obtain diagnostics for vendor, document/maintain monitoring/backup scripts, apply patch updates.
• Provided version control support, copied/promoted IMS/Cobol programs, database files, compiled code, etc.
• Part of transition team to migrate existing source to GitHub repository, DevOps, and release management process.
• Led Availability Metrics project with Test and ITSM teams, provided performance rpts, APM access and .
• Focal for on-boarding team members to fileshare/elevated access, AD accounts; created checklist to track progress.
• Created Windows and JIL scripts for Autosys jobs, submit CRs to Scheduling Team, troubleshoot script job issues.
• Provided weekly/monthly status rpts to Leadership Team. Instrumental for creating/updating official Documentation Library as knowledgebase to cover virtually all facets of operations support, including playbooks, and change mgmt.
• Create/Update TFS work items, advise on status of TFS project tasks at Scrum Team meetings.

Confidential, Sacramento, CA

Systems Administrator Consultant

Responsibilities:

• Part of Confidential System Operations team at Butte College, provided statewide support for network of 114 community colleges. Administered Listserv & Exchange servers hosted on Windows Servers 2012/16 serving 60k+ subscribers.
• Provided L2 support for L1 on Listserv/Email Exchange issues/outages. Reviewed server logs to troubleshoot or restart SMTP communications; Backup L1 replying to Listserv owner questions, or resolve subscriber list error msgs.
• Monitored Listserv & Exchange servers for performance and optimization on Amazon Web Service EC2 portals.
• Led migration project to move LISTSERV off campus servers to Vendor's (L-Soft) Listplex platform. Created project plan and update SOW for vendor and team with pre and post migration deliverables and timelines.
• Worked on and updated assigned Zendesk incident tickets or service requests and open same to document events leading up to reported outages. Updated Jira for bug and project tracking, provided weekly task updates to PM.
• Updated Confluence for documentation and team collaboration and sprint meeting updates.

Confidential, Highland, CA

Applications Systems Analyst

Responsibilities:

• Worked collaboratively with SME's to improve workflow process/procedures, advise best practice to be compliant.
• Performed full-scale assessment of existing technical documentation against dept's master Application Network List, replicating, consolidating runbooks/diagrams into separate project libraries and subfolders.
• Verified, matched, sifted current/outdated documents, identify, cross-check, reconcile anomalies during discovery.
• Organized, restructured current documentation on SharePoint, stage before migrating to another DMS platform (such as ServiceNow, Fusion/Jive, OnBase, etc). Research vendor content and KB portals for app owner validation.
• Updated App List, developed standard templates/document control headers for proper identification & unified format.
• Prioritized, examined, inventoried key enterprise app environments; cataloged each line item/description by file type.
• Conducted stakeholder mtgs, provide status rpts/action plans based on project scope, simplify SD communication.

Confidential, Cypress, CA

Systems Analyst / Administrator Consultant

Responsibilities:

• Primary support for z/OS systems services, IBM and DB2 subsystems, RACF and Confidential security, 3rd party software maintenance, including Unix, Windows client services, database/development support, network monitoring, and DR.
• Supported company-wide mainframe phase-out project plan, including on-going z/OS to Windows migration, worked with development team on Confidential Focus Cobol configuration & setup for z/OS, Windows and DB2 LUW conversion.
• Performed Vendor Management responsibilities, led transition of UFCW z/OS for Sirius contracted services. Tracked ServiceNow requests done by consultants, or assist to complete open issues task list or system projects.
• Assumed Project Admin duties for Kerberos project to bridge the communication gaps and inconsistent deliverables.
• Worked closely with principal consultants; maintained KRB project lifecycle with progressive milestones, assisted in implementing, testing, validating, documenting authentication protocols between Windows/AD and z/OS RACF.
• Performed Windows 2012 Updates on select local/remote/virtual servers, including installs/maintain Windows Data Studio and Toad product upgrades and DB2 v11 LUW client & DB2/CLI Connect for Applications Development.
• Followed up on SQL script anomalies reported by App Dev, replicate issues, test SQL queries or stored procedures.
• Generated IBM traces, rebind client packages from DB2/z and SPUFI. Provided ongoing support for z/OS security user or workstation access requests and changes, including DB2 Admin client and Data Studio.
• Filled a key role left by SME with no formal turnover/documentation; carried on thru discovery/available resources.
• Wrote HMC/IPL/Support procedures, install, customize system libraries for z/OS-based subsystems & components.
• Completed Computer Ops projects on printer firmware updates, job/event automation, cartridge to VTS conversion.

Confidential, Chandler, AZ

Web Systems Engineer Consultant

Responsibilities:

• Provided Windows Enterprise Private Cloud Services, Operations Support for 5 data centers, across CPS (Dell Cloud Platform System) and VMWare environments of approx 700 physical, 1500+ virtual servers/file/SQL clusters.
• Supported Tier 3 apps on Utility Cloud and Hosting Competency Center ( Confidential ) IIS, .NET hosted websites, for large-scale, centrally shared AutoSys/NDM/SSIS infrastructure, mitigating production risks and outages to customer sites.
• Additional support for Azure Pack (WAP) portal & Azure web apps, provide Line Of Business support, research and troubleshoot problem tickets, monitor system healthchecks, NETIQ & SiteMinder performance and event log alerts.
• Work with DevOps/technical teams on Windows Server 2012 for non/prod, QA automation migration, build & release rollout projects, PowerShell or VB scripting; perform network and Active Directory changes from privileged accts.
• Attended team meetings with Microsoft and 3rd party vendor planning and design projects for Service Fabric, Service Bus, F5 Load Balancer, and SCOM; created visio diagrams, documentation on team SharePoint site.

Confidential, Chandler, AZ

Sr. Process Engineer Consultant

Responsibilities:

• Administered all aspects of Workload Automation on z/OS, Tandem, Windows, Linux/Unix, virtual/cloud-based apps.
• Provided SDLC, integration and application lifecycle support, deployments, primary technical/project resource for business units supporting FI clients, systems apps research/analysis across distributed networks and web clients.
• Performed installation, configuration, validation, TCP/IP connectivity/batch testing between host/remote agents.
• Coded/scheduled job definitions based on user requirements, supporting change, service, and decomm requests.
• Acquired FW/API authentication, HP Server Automation Client/Opsware, TPAM security/RDP access to resolve workflow process interruptions; server disconnects, review CA logs, restart WA agent processes/services as needed
• Monitor agents/servers from Splunk; analyze metadata, index, create rpts, dashboards, parse troubleshooting logs.
• Part of Jobtrac, Tidal, JMO, TWS, Control-M, crontab/task scheduler migrations to CA7XP, stage/test ETL/DW jobs.
• Participated in DR, design/build reviews, production readiness consistent with user requirements for new releases, input for Go/No-Go decision, recommend solution or communicate tradeoff if deviating from established standard.
• Appointed technical lead for both POS/Merchant Services Autosys and Apollo TWS conversion projects to CA7/XP.
• Coordinated with technical teams to identify/resolve issues, provide work plans/updates to PM; assign tasks and turnover to Offshore. Initiated project CRs, implementation plans, risk surveys, workflow tasks for Chgmgt/Users.
• Worked on Hadoop/Big Data analytics team project as a scheduling, scripting, testing resource. Gather user specs, source data to migrate Unix, Python, Java, XML, RDBMS files from cron to CA7/XP standards/protocols.
• Created webinar for users transitioning to CA7XP to be more self-reliant, less dependent on our support.
• Influential in getting undocumented processes in writing for team, and on-boarding checklists.
• Performed Windows WA, SQL plug-in/ODBC installs, used SSMS, Server Agent Job Monitor, Visual Studio/SSRS.
• Worked on SharePoint-Confluence migration project, integrating group content delivery for new knowledge database

Confidential, Cypress, CA

Sr. IT Systems Mgmt Consultant

Responsibilities:

• Provided front-back end support for apps on Windows/Linux/Unix, AS/400, z/OS, including ITM, OpenView, ITSM monitoring on DB2/Oracle/SAP database host platforms, VMware server/storage recovery for Windows 2003/08/12.
• Performed log file analysis via TCP/IP and networking/security protocols, commands, utilities, event viewer, process explorer, file manager, to restore multiple remote Windows services, processes/files, update AD users and groups.
• Provided Websphere operational support to ensure smooth, efficient runtime environment. Monitored/troubleshoot WAS instance/performance and network endpoints, Java API/JVM issues, and LDAP-based TDWC (GUI).
• Interrogated server logs, restarted/resolved web applications to restore e-business services, HTTP communications.
• Identified, diagnosed, resolved TWS/ISC 8.51 & 8.6 system network issues, FTA/DM/MDM/DWB connectivity, high availability, load balancing, failover, space, batch scheduling issues, quick cleanup/restoration to avoid SLA impact.
• Execute, code/edit test scripts, GUI/CLI/FTP utilities, TWS conman/composer cmds for remediation, interrogate Linux/Unix file directories, disk usage, pids, interfaces, logs, port connections on ERP, ETL, IIS, SQL servers.
• Completed HPSM user incidents, break/fix tickets, changes, service install/configuration requests, verify xml files.
• Initiated or participated in war room calls with Incident Mgmt to resolve sev1 issues, engage vendor as needed.
• Part of AutoSys job migration project; redesign, integration, provisioning, deployments, and document runbooks.
• Research/compile/analyze data; determine system requirements needed to improve service availability & continuity.
• Led a team of Jr. Admins; mentored, trained on SOPs, troubleshooting methods, triage on more complex issues.
• Reduced 40% after hours on-call alerts by proactively interrogating/adjusting file system capacity.
• Supported Enrollment, Claims, TriCare projects; obtained NAC security clearance for DOD Member Services.

Confidential, Monterey Park, CA

Technical Operations Support Lead

Responsibilities:

• Provided L2 supt for z/OS, AS/400, Tandem, Wintel, Linux/Unix, Web, integrated apps on DB2/Oracle databases.
• Administered CA7-11, AutoSys, TWS/d-JSC 8.2 Windows client for BI, Data Warehousing, PeopleSoft, Informatica/ETL, SQL database/script definitions, CLI editing, network dependencies, setup DB calendar/schedules.
• Assisted Developers in JCL coding, file structure, metadata maintenance/extracts, performed root cause/problem determination, job recovery, including EFT, NDM, FTP, NJE, EDI processing, file moves/transmission exceptions.
• Executed CA-7 loads, QA JCL PROCs, control PARMs, GDGs, and Jobscan to ensure coding standard compliance.
• Implemented normal/emergency changes. Administered CA-Librarian/CCF to compile/promote/reject programs from QA/stage/production. Fix programmer compile errors. Facilitated coding, regression of TSO batch/online programs.
• Maintained Confidential -COLD, Web-AMMO, OnBase report databases via Citrix portal; includes report ID setup, user profiles, load rpt definitions, code/test before scheduling, re-create rpts, backup/restores, indexing, xml control file.
• Initiated or participated in critical situation calls with NOC/Ops to resolve sev1 issues, engage vendor as needed.
• Performed AutoSys WA r11.3 job scheduling and administration via Application & Event servers and WCC functions.
• Created batch and cross job dependency definitions, modifications according to user specifications, JIL scripting, TSS/CA7 user access mgmt, troubleshoot scheduling/workflow issues, log analysis, monitoring, and testing.
• Appointed Technical Project Leader/SME for major Tivoli Workload Automation 8.51 upgrade project.
• Worked with PMO/ITG/IBM on SOW/BRD, enterprise architecture, planning, TDWC/LDAP/TAM security, migration, integration testing, implementation, user, managed SharePoint site for communication and documentation.
• Used Clarity to manage lifecycle of TWA project, defined scope, requirements, track deliverables and resources.
• Participated in disaster recovery drills, DR testing, as well as system audits and process review of internal controls.
• Supported major projects (NGDC/IBP/DPM). Received service excellence s for being exemplary team player.