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It Support Specialist Resume

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Chadds Ford, PA

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TECHNICAL SKILLS:

Active Directory, Windows 7/10, Office 365, Cerberus FTP, Bomgar, LogMeIn, Computer Imaging, Hardware Break/Fix, iOS Phones and Tablets, Technical Troubleshooting, End User Training

WORK EXPERIENCE:

Confidential - Chadds Ford, PA

IT Support Specialist

  • Deskside and remote support for 600+ employees in Windows 10 environment
  • Worked with employees to resolve issues with the various hospital VPNs and Citrix portals
  • Extensive use of LogMein and LogMein Rescue for troubleshooting large remote user base
  • PowerShell scripting for use with administrating Active Directory and Office 365
  • Participated in company wide migration to Office 365

Confidential - Paoli, PA

Desktop Support Technician

  • Provided Face-to-face Deskside support in a windows 7/10 enterprise environment for a small business (80-100 people)
  • Troubleshooted, repaired, and maintained all manner of devices and peripherals within the company including desktops, laptops, printers, scanners, and Avaya VOIP phone system
  • Created and maintained user accounts, shared resources and permissions within AD, Exchange 365, and NTFS
  • Familiar with basic network troubleshooting techniques pertaining to LAN, WiFi, DNS, DHCP, and TCP/IP
  • Basic understanding of managing virtual machines through VMware
  • Knowledge of Bomgar Representative Console remote services

Confidential - Chadds Ford, PA

Bartender

  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations in a large group atmosphere
  • Answered customer inquiries and resolved issues promptly in a fast-paced environment
  • Developed strong customer service skills

Confidential - Bala Cynwyd, PA

IT - Internship

  • Worked with Customer Service/Sys Admin to maintain tablets used for hosting webinars
  • Worked with IT Manager/Sys Admin to utilize imaging software and configure employee laptops
  • Installed various programs on employee computers and basic trouble shooting of computer problems

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